6 Ways VoIP Transformed Hospitality Industries

Communication is the important factor that hooks or crooks in many fields, one such field where communication plays a vital role is the hospitality industry. This article’s motto is to explain the importance of VOIP in hospitality industry. The key role of communication in the hospitality industry involves the staff members and the customers majorly in the hotels.

Hospitality means politely receiving the customers or end-users by the management or staff. For example, hotels, hospitals, and other sectors need to maintain good relations with their customers indirectly way or through phones.

Compared to prior days, the present pandemic days have increased the demand for communication through phone systems instead of face-to-face communication in all fields. So, replacing the traditional phone systems with the VoIP phone system provides multiple benefits to maintaining good hospitality with their respective customers.

Before moving to the benefits of VoIP let us see what is VoIP.

What is VOIP?

VoIP stands for Voice Over Internet Protocol, where the dialler’s voice is converted into digital packets that travel over the internet. These digital packets again get converted into the form of voice at the receiver side.

Why does your business need VoIP?

In simple words VoIP:

1. 1. Flexible
   2. No hardware issues
   3. Cost-effective
   4. Scalable
   5. Multiple features
   6. Excellent performance

The hospitality industry is also attaining good profits by replacing traditional phone systems with VoIP, then the next question that arises for our readers is how? We will answer your query through some points in brief.

Cost-effective:

Any business right from start-ups to big-level organizations plans to invest adequately, particularly in infrastructure, VoIP is one of the best communication solutions that bring huge cost savings for your organization’s budget.

Through a VOIP phone system, your company can easily get connected with abroad clients and conduct meetings for unlimited time without worrying about international call rates. VoIP easily integrates with the existing system files thereby reducing the effort of investing in additional equipment.

Easy to maintain:

VoIP providers help to maintain and manage your VoIP systems thus allowing you to concentrate more on your business goals and tasks with zero additional costs investments.

Front desk:

The front desk is the place in the hotels where people stick on and attend calls continuously, right from reservations to vendor calls. Hotels using traditional phone systems before VoIP managed calls using multiple phone systems with different numbers but now implementing VoIP reduced the effort as the digital phone is integrated with features like auto-attendant, IVR, and call forwarding features that help the hotel staff and the customers, and save their time.

Even hotel staff can attend customer calls when they are out of the office.

Integrate:

Star hotels have multiple branches where they need to maintain customer databases in the systems. VoIP systems easily integrate with the CRM (customer relationship management) allowing recording, call history, and other details that can be retrieved easily whenever required thus increasing the efficiency and productivity of your business.

No chance of missing a single call from the customer side as the VoIP systems maintain the call history helping the staff to check the missed calls and get back to them easily.

Expansions:

If you’re planning to expand your start-up, mid-size to large-scale industries then VoIP systems are available at affordable prices integrated with excellent features like video conferencing, and other features help in huge savings for your business.

Call quality:

VoIP systems maintain crystal clear quality which is the biggest asset required for communications in the hospitality industry.

Internal communications:

VoIP systems help to communicate with their internal staff working under different departments right from the cleaning section to reservations, front desk staff to management level for the latest updates and status in a continuous way.

Helps in continuous monitoring and in generating reports of your staff members that help give appraisals and warnings.

Role of VITEL GLOBAL in the hospitality industry

VITEL GLOBAL COMMUNICATIONS play a key role by serving excellent services in the hospitality industry:

1. 1. 1. Cost-effective prices with low tariff call rates24*7 customer support
      2. Has the capacity of handling bulk calls
      3. Provides 100% satisfactory and feel-good experience for your customers