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Technical Support Engineer

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Experience :   1-3 years
Shift Type :   Night shift
Qualification :   Graduate
Location :   Hyderabad, Telangana
Mode of Operation :   Work From Office
Number of Openings :   2

Job Description :

Working days:  5 days per week
Mode: WFO

Roles & Responsibilities : 

· Provide technical support for VoIP-related issues through phone calls and emails.
· Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
· Assist customers with the setup, configuration, and maintenance of VoIP systems.
· Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
· Collaborate with internal teams to escalate and resolve complex technical issues.
· Document and track customer interactions and technical issues in the support ticketing system.
· Conduct regular system checks and preventative maintenance to avoid service interruptions.
· Stay up-to-date with the latest VoIP technologies, trends, and best practices.
· Provide training and guidance to customers on VoIP system usage and features.

Required Key Skills : 
CCNA Voice, CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323,LAN,WAN