Inbound or Outbound - IVR

Choosing an IVR System for your Call Center: Inbound Or Outbound?

Call centers incur a significant cost in any industry, with an average expense. Organizations can save money by considering an IVR system for their contact center solutions as a cost-effective alternative to live agents. The advantages of IVR services are many. Organizations will see significant savings and reduced overhead costs without needing on-site staffing and using […]

Customer Experience strategies.

Here are Top Five Strategies for Improving the Local Customer Experience at Scale

Building local customer experience at scale is a challenging task. This article provides the top five strategies for improving the customer experience. In this post, we’ll walk through 5 versatile strategies which help you create an exceptional customer experience at scale. We’ll show you how these approaches can be customized for individual channels and locations, […]