Vitel Global Partner Program

Connect and Collaborate with your freedom

Calling and Flexibility

Our calling capabilities were created to give you access to a cloud phone system that is adaptable, flexible, and strong. You can pick from a variety of phone numbers, and you can use features like call forwarding, call flip, and more by installing our apps on your PC, smartphone, or tablet.

Local Dialling

Choose from more than 200 area codes to establish a local presence. Utilize all the advantages that a cloud-based corporate phone system provides by allocating additional numbers to call queues and users.

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Local Numbers

Even though they are physically located in different locations, businesses and individuals can have a phone number that is local to their customers or contacts.

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No matter where they are located, employees at local and satellite offices can communicate with one another through an extension. Extensions can always be changed.

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No matter if you are using your desk phone, a mobile app, or a softphone, your coworkers may see whether you are available, invisible, or Do Not Disturb.

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Call delegation

Call delegation is a simple method for transferring a lot of calls from one to another. The simplicity of calls is also appreciated by executives.

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Call screening

Stop anyone attempting to contact your business without your permission. It is possible to identify and ban some callers, while voicemail can be used for others.

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Call forwarding

Make sure you're prepared to take calls at all times. Call forwarding makes your organization always accessible to callers while being undetectable to them.

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Call Flip

Call Flip allows you to rapidly switch while on a call between your desk phone, mobile phone, or softphone. There are various alternatives for managing calls, and it is easy to set up.

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Call Park

Using this function, calls can be saved in a virtual place and accessed from any desk phone in your system. Any extension can reclaim the call after it has been on hold for a long time.

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One touch calling

It's simple to call using a single tap on any mobile device or desktop program. When you use a browser to click a CRM number.

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Using the intercom, desk phone announcements can be made to coworkers in various workplace locations.


One-way, real-time announcements can be received by several desk phones and overhead paging devices via paging.

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Shared lines

You may accept calls from any phone in your home or office with a single phone number.

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Answering Methods

Allow your business phone system to run day or night. Answering rules based on a variety of variables can route calls to the main phone number of your business as well as to specific extensions and mailboxes.

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Internet fax

Send and receive faxes using a variety of devices, including your PC, smartphone, Outlook®, cloud storage services (like DropboxTM), and more.

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With the help of the voicemail-to-email service, you can receive and hear your voicemails via email.

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Visual voicemail

You may manage your voicemails quickly with Vitel Global's visual voicemail in your online account, on your PC or Mac, or even on your mobile device with the Vitel Global app.

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Modern administration and analytics tools have made provisioning, managing, and getting insights possible from anywhere. You can quickly and easily transfer, add, or change employees even if you're on the go. A visual representation of your IVR makes it simpler to manage different locations and phone numbers.

Cloud PBX

The Vitel Global cloud phone solution, which connects with your important apps, revolutionizes business phone system administration, call management, and the user and caller experience. At a fraction of the price of an outdated PBX.

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Create your company's brand and images with greetings.

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Multi-level IVR

By including a flexible phone menu that connects to your personnel and offers self-service alternatives, you may increase the functionality of your automated attendant.

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Music on hold

Users can listen to the specific music or voice notes that you've chosen by using customized music and messaging.

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Dial-by-name directory

The dial-by-name directory from Vitel Global provides your company phone system the look and feel of a super-powered system.

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Number porting

Transferring an existing phone number to a Vitel Global account only requires a few easy steps.

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Multi-site management

With our multi-site support solution, managing and offering help for several locations is simple.

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Call monitoring

Call monitoring can increase worker effectiveness and productivity. Authorized users can listen in on employee calls with clients so they can keep an eye on the conversation and offer to coach.

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Call logs

Vitel Global call records include information on incoming and outgoing calls as well as faxes. You can view the caller's name, the number they dialed, and the time, date, and length of the call.

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Automatic call recording

Record every call that comes into and goes out of your departments' phones and your Vitel Global phone system. Anytime you choose, you can turn off the recording feature and playback and download recordings that have already been made.

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Audit Trail

Users and administrators of your phone system can be easily tracked. Audit Trail offers a searchable account history of phone system changes to give administrators the freedom to employ self-service tools to fix problems with large enterprise phone systems.

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Brilliant Desking

Hot desk phone customers have access to Vitel Global extensions, voicemail, and greetings. Regardless of where they work, employees may remain connected and productive.

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Caller ID

Vitel Global offers a single interface through which you can manage both your incoming and outgoing caller IDs. You have the option of saying your company name when you call.

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List of Directory

Directory listings improve your company's visibility by letting you list your business in local and national directories for free.

User templates

Using batch configurations, you may quickly and efficiently apply settings to a lot of users at once, saving your time and streamlining your administrative tasks.

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Full service is accessible in more than 40 nations, while Vitel Global enables access to inbound virtual numbers from more than 100 nations worldwide. Without having to deal with the inconveniences or expenditures related to managing numerous dissimilar phone systems, take advantage of a simplified phone number administration procedure and global device shipment.

International calling

Free international calls as well as reasonably priced local calls are also available.

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International numbers

With inbound calls coming in from more than 70 different nations, you can essentially become global. Without spending a penny, you may set up a local caller ID and have it forward incoming calls to any phone number.

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The services offered by Vitel Global also feature one-click functionality and webinar capabilities.

Video conferencing

A video conference call may accommodate up to 500 participants at once, making it perfect for big gatherings. You and your team can work more productively with one-click screen sharing from your desktop, mobile, apps, websites, files, and more.

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Audio conferencing

Join a conference call right away with local dial-in support and up to 1,000 participants.

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Cloud Telepresence

With just one swipe, instantly connect and collaborate on any device, from any conference room.

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You can work together more efficiently using team messaging, file sharing, SMS, tasks, and other features.

Collaboration with Teams

Collaboration among group members is made more effective, quick, and efficient with Vitel Global. These days, searching through a protracted email thread from several team members or your inbox for a file attached to an email is a thing of the past.

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Business SMS and MMS

It is not essential to send texts using your phone number. Vitel Global's first-to-market text solution for companies. You can leave messages on your company phone number for coworkers, clients, and departments.

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Message alerts

New voice and fax messages can be immediately alerted to using email, SMS, the Vitel Global desktop client, and mobile apps.

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With seven layers of security, you'll be able to stay connected even during network outages and attacks.

Secure VoIP service

Your staff may place and receive calls from any internet-enabled location by using the safe and dependable VoIP service from Vitel Global.

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Single Registration

Using their company credentials, individuals can log on to Vitel Global. With a central authentication point that securely allows access to your Vitel Global service from any device, you can cut the expense of IT assistance for password recovery.

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Data center overview

Vitel Global provides its clients with an enterprise-level quality of service, compliance, security, and dependability using two data centers. In our international cloud architecture, there are more than 45 direct peering connections accessible.

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Roles and permissions

Administrators have access to the phone system of Vitel Global and can assign roles and provide access permissions. Having more control over position selection and definition can improve the efficiency of your company's security policy enforcement and onboarding.

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Real-time, in-depth insights are provided by our advanced call management system and analytics. For a comprehensive view of system-wide quality and quick problem-solving, dashboards with 30+ pre-built KPIs and Quality of Service (QoS) reports can be customized to your needs.

Analytics portal

The Analytics Portal is a more user-friendly reporting tool than prior options including Quality of Service (QoS) reports and Live Reports thanks to new metrics, better performance, and data visualizations.

Performance reports

Get hourly data for a wide range of call stats. Performance Reports support more than 30 pre-built KPIs, including the number of missed calls with voicemail, the typical response time, and the number of calls that were refused.

Live reports

Live Reports allow for the monitoring of an agent's performance as well as the caliber of the client support they provide.

Download Vitel Global App

The Vitel Global app for mobile and desktop provides quick and easy access to all of your Vitel Global services. You and your team will be more connected, focused, and productive with the ability to seamlessly switch between phone calls, video meetings, and team chats.

VoIP App - Mobile and Desktop

Everything you need in one beautiful app Team messaging, video meetings, and a business phone—reimagined so you can do more from anywhere.

Transform your employees' mobile devices into an extension of their office phones or into standalone cloud phones. Install the Vitel Global Mobile softphone application (free with the purchase of a Vitel Global Voice seat).

Carry your business communications in the palm of your hand.

Being out of the office shouldn't slow you down. Facilitate easy communication and collaboration between employees, suppliers, and clients. Access calls, voicemail, video, chat, and text through one mobile interface.

One app to access all the features

Unswerving application with 24/7 access and a fingertip away

Business Phone IOS App Business Phone Android App