6 Ways VoIP Transformed Hospitality Industries

VoIP in Hospitality Industries

Communication is the important factor that hooks or crooks in many fields, one such field where communication plays a vital role in the hospitality industry. This article motto is to explain the importance of VOIP in the hospitality industry. The key role of communication in the hospitality industry involves the staff members and the customers majorly in the hotels.

Hospitality means politely receiving the customers or end-users by the management or staff. For example, hotels, hospitals, and other sectors need to maintain good relations with their customer’s indirect way or through phones.

Compared to prior days, the present pandemic days have increased the demand for communication through phone systems instead of face-to-face communication in all the fields. So, replacing the traditional phone systems with the VoIP phone system provides multiple benefits to maintaining good hospitality with their respective customers.

Before moving to the benefits of the VoIP let us see what is VoIP?

What is VOIP?

VoIP stands for Voice Over Internet Protocol, where the dialler’s voice is converted into digital packets that travel over the internet. These digital packets again get converted into the form of voice at the receiver side.

Why does your business need VoIP?

In simple words VoIP:

1. Flexible
2. No hardware issues
3. Cost-effective
4. Scalable
5. Multiple features
6. Excellent performance

The hospitality industry is also attaining goods profits by replacing traditional phone systems with VoIP, then the next question that arises for our readers is how? We will answer your query through some points in brief.

Cost-effective:

Any business right from start-ups to big level organizations plan to invest adequately particularly in infrastructure, VoIP is one of the best communication solutions that bring huge cost savings for your organizations budget.

Through a VOIP phone system, your company can easily get connected with abroad clients and conduct meetings for unlimited time without worrying about international call rates. VoIP easily integrates with the existing system files thereby reducing the effort of investing additional equipment.

Easy to maintain:

VoIP providers help to maintain and manage your VoIP systems thus allowing you to concentrate more on your business goals and tasks with zero additional costs investments.

Front desk:

The front desk is the place in the hotels where people stick on and attend calls continuously, right from reservations to vendor calls. Hotels using traditional phone systems before VoIP managed calls using multiple phone systems with different numbers but now implementing VoIP reduced the effort as the digital phone is integrated with features like auto-attendant, IVR, call forwarding features that help the hotel staff and the customers and save their time.

Even hotel staff can attend customer calls when they are out of the office.

Integrate:

Star hotels have multiple branches where they need to maintain customer databases in the systems. VoIP systems easily integrate with the CRM (customer relationship management) allowing recording, call history and other details that can be retrieved easily whenever required thus increasing the efficiency and productivity of your business.

No chance of missing a single call from the customer side as the VoIP systems maintain the call history helping the staff to check the missed calls and get back to them easily.

Expansions:

If you’re planning to expand your start-up, mid-size to large scale industries then VoIP systems available at affordable price integrated with excellent features like video conferencing, and other features help in huge savings for your business.

Call quality:

VoIP systems maintain crystal clear quality which is the biggest asset required for communications in the hospitality industry.

Internal communications:

VoIP systems help to communicate with their internal staff working under different department’s right from cleaning section to reservations, front desk staff to management level for latest updates and status in a continuous way.

Helps in continuous monitoring and in generating reports of your staff members that help give appraisals and warnings.

Role of VITEL GLOBAL in the hospitality industry

VITEL GLOBAL COMMUNICATIONS play a key role by serving excellent services in the hospitality industry:

1. 1. Cost-effective prices with low tariff call rates24*7 customer support
  2. Has the capacity of handling bulk calls
  3. Provides 100% satisfactory and feel-good experience for your customers

The Advantages of VoIP-Enabled Healthcare Communication

VoIP In Healthcare

“VOIP” is the modernized communication tool that has been implemented successfully almost in all the fields apart from software industries, and among all the fields healthcare industry has been experiencing tremendous positive results in day out operations.

As the healthcare assistants, professionals, and other concerned people need to perform multiple tasks like keep tracking the health status and other details of the patients, updating, and generating medical bills, managing medical staff right from nurses, doctors to administrators and others through the calls.

The best solution, which is a quick, reliable, cost-effective communication tool is VoIP, Voice Over Internet Protocol business phone systems that are used for making and receiving calls over the internet.

There are many reasons as to why the healthcare industry is moving towards the VoIP business phone system:

- Cost-effective
- Manage multiple calls at a time
- No chance of missing a single call
- Easy to maintain the call data regarding the patients, doctors, and other staff.
- Flexible
- Easily accessible from any device unlike traditional phone systems
- VOIP has excellent features compared to traditional phone systems

These are the few reasons that are making the healthcare industry implement the VoIP solutions replacing the analog solutions.

Healthcare fields that are implementing VOIP business phones

1. Dental clinics and hospitals
2. Hospitals
3. General practices
4. Emergency rooms
5. Cosmetic and plastic surgery hospitals
6. Children hospitals
7. Rehabilitation centres

And many more types of the healthcare industry are implementing and experiencing growth through the VoIP business phone systems that are delivering.

Advantages of VOIP enabled healthcare industry

1. Connect easily with your staff:

Hospital staff including nurses, doctors, and other administrators are well connected with the VoIP business phones for internal and external communication when required. Using a mobile VoIP one can get easily connected with the doctors in an emergency.

1. Easy to integrate:

VoIP gets easily integrated with the existing software and platforms making the job of administrators easy in maintaining, updating the meticulous files of the patients on any platform. It is easy to integrate voice, data, and all other files into a single infrastructure system.

1. Access from any device:

Easy to make calls from any device as VoIP can be installed in mobile devices, accessed from the laptop and other devices reducing the wiring system as in traditional phone systems. so, no wiring system headache now.

1. Compliance:

Data related to patients, staff, and other billing and payment details that need to be maintained confidential is entered in systems providing high security not allowing data breaches and other malpractices.

1. Compatibility:

VOIP business phone is highly compatible as it connects people working in different locations to work on a single platform.

1. Unified communication platform:

Doctors collaborate with the patients easily with this VOIP business phone system using audio calls, video calls, SMS, and other ways as VoIP provides unified communication solutions to healthcare and other industries.

1. Arrange calls easily:

The only point to get powerful communication solutions through the VOIP business phone system is to have a good internet connection which helps to get connected with anyone easily and quickly.

1. Cost-effective:

The infrastructure required for setting the VOIP business phone system is cost-effective compared to the traditional phone system setup. It is said to be cost-effective in another way as the VoIP provider like Vitel Global provides very cost-effective plans with low call rates giving huge profits to the hospitals.

1. Call monitoring:

Easy to monitor the calls received from the patients for making appointments and other issues with the concerned doctors as VoIP business phone give zero percent chance of missing a single call.

1. Backup:

VOIP business phone maintains the backup of the entire data related to the patients, staff, and other details are stored in a secured way.

1. Features:

VOIP business phone provides excellent features like call forwarding, auto-attendant, and many more features integrated with the vitelglobal VOIP business phone.

1. Digitalization:

The digitalization process makes the healthcare industry day to day tasks and operations or records related to the patients, and another hospital staff is updated instantaneously and easily retrieved whenever required.

Few features of VoIP business phones for healthcare

VoIP business phone system has been the opted by the healthcare field mainly because of its excellent features integrated with it delivering excellent services.

- Mobile app
- Video and audio conferencing
- VoIP integration
- Live chat
- Auto-attendant
- Call forwarding

Looking forward to an advanced communication solution then reach us at www.vitelglobal.in as we render excellent, beneficiary features, plans integrated with our VOIP business phone.

Don’t delay any more reach us today and start earning profits instantaneously.

VoIP Phone System has transformed the Construction Industry: 11 Benefits

VoIP and Construction Industry

VoIP, the most apprehend technology in the market implemented in the diversified fields, one among such fields that have gained positive response by implementing the VoIP technology is “the construction industry”.

The construction industry is the devil industry that never stops working and it is also the industry where communication is required to a greater extent.

Few reasons as to why VoIP has a greater impact on productivity in the construction industry:

1. Flexible: This industry depends mainly on the construction workers and the construction activities who do mobile working moving from one place to another place, where multiple activities need to be performed like checking the site updates, material acquisition, workers updates, and multiple activities that need to be observed by the construction companies become easy.
2. Monitoring: The VoIP business phone systems help the construction administration department to monitor the present status of the ongoing construction sites and the worker’s activity updates instantaneously.
3. Audio clarity: The VoIP business phone system delivers crystal clear audio quality mainly it is now easy to attend the calls from the noisy construction sites.
4. No calls are dropped
5. Easy to expand your business using minimum budget constraints invested in the communication infrastructure.
6. Training or guiding workers on-site is easy now irrespective of the worker’s location.
7. Cost savings are possible for start-ups in the construction industry, particularly in communication hardware equipment.
8. Device-friendly: make and receive calls with your clients and workers using the app installed on the mobile device.
9. Easy integrations: Integrate or attach and share the files easily with your staff or customers.
10. Powerful features: The VOIP business phone system is mainly preferred by the business because of the powerful features integrated that bring unified communication solutions.
11. Time-saving: Handle multiple projects at a time thus saving time along with costs helping in easy and quick expansions.

Role of Vitel Global:

Vitel Global Communications delivers a unified communications platform rendering diversified solutions helping your construction business bring huge profits in a short period with fewer investments.

Healthcare Industry Transformed by VoIP

Healthcare Industry and VoIP

Every industry is transforming and upgrading its technologies with the latest and new releases that swift the profit graphs or productivity of the organizations, mid-sized to large ones. One of such technologies that have been showing tremendous benefits irrespective of the type of industry is “VoIP”.

VoIP, Voice Over Internet Protocol is the most trending communication technology that has been proven to be more advantageous and successful in driving the organization’s growing steadily. One such industry or field that is implementing and experiencing VoIP technology services or cloud technology successfully is the “Healthcare industry”.

In simple words, VoIP has transformed the healthcare industry communications into a massive, unified communications setup for internal and external communications.

In this blog, we give a few reasons that explain how cloud technology has changed the communication setup in the healthcare industry:

- Modernized communication setup in healthcare helped healthcare professionals like nurses, doctors, and other staff to get connected easily from any location using any device that gets connected by internet connection.
- Easy to manage the patient’s calls, no chance of missing a single call
- Easy to maintain the call data helping in call analysis by using the advanced call features of the VoIP phone system.
- Get connected with the healthcare professionals of other hospitals to share the complications related to the patients that couldn’t be resolved at their hospital.
- VoIP has been successful in emergency situations that helped in avoiding the delays in requests for ambulance service at whatever and wherever required.
- Easy to install
- Cost-effective

KEY ROLE OF VOIP DURING PANDEMIC ERA:

VoIP played a pivotal role in the pandemic era by bridging the gap between healthcare professionals and patients through online audio and video conferencing calls. VoIP system helped the healthcare industry in productivity by managing and attending a maximum number of calls from the patients. VoIP helped to attend patient calls anytime by the physicians as VoIP can be easily installed in mobile devices evidently proving the concern towards the patients by the health care professionals supporting during the tough times faced by the world.

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

What Role Does VoIP Play In The Financial Services Industry?

Role of VoIP in Financial Industry

Virtual phone systems or VoIP play a key role in improving the productivity of organizations irrespective of their size and field. One such field where huge benefits are achieved gained by implementing the VoIP phone systems for business communications is the “financial industry”.

Many organizations in the financial sector have upgraded their traditional phone systems to VoIP services…

- Time-saving in customer calls
- Handles multiple customer queries at a time, by directing the calls to the concerned department quickly
- Call monitoring is done
- Call reporting
- Easy to share the data between the teams

In the past decade, VoIP phone systems have been said to be the most successful technology trending in the markets and many of the diversified fields have inclined towards VoIP services by leaving the traditional phone systems behind.

Benefits achieved by the financial industry by implementing the latest technology

Very flexible

Most of the financial industries have expansions across the globe, VoIP phone systems help the internal teams and management to stay connected with the teams of other branches easily using advanced features like video conferencing, audio calls, and many other features that are highly flexible for scheduling meetings, sharing the data and recording the meetings and many other advantages can be gained.

Cost savings

Businesses can compare the phone bills of the calls done by using the traditional phone system and VoIP phone call bills. There are huge cost savings done by the companies, particularly it is more beneficial to the start-ups and mid-sized organizations as many companies make international calls to stay in touch with their international clients.

Scalable

VoIP phone systems are highly scalable, as sometimes you may get a situation of attending and making calls from the office location where VoIP can be attended through mobile devices or from your laptop.

Customer support

Increased customer support can be observed in the companies by attending multiple calls at a time and resolving them quickly and efficiently by the automated calls

Good internal collaborations

VoIP technology allows access only to the team members over the information stored in the databases.

Internal teams work easily and quickly by collaborating and sharing the information on a single platform thus increasing the efficiency of the organizations.

Reliable

VoIP phone systems are reliable phone systems because there is no chance of losing a single call when there is power loss as they are directed to other defined destinations like mobile devices or laptops.

VoIP Features

VoIP services are useful for the financial industry because of the advanced features integrated with the VoIP phone system that allows in handling multiple clients, customers, issues and in expanding their business simultaneously.

Vitel Global communications serve financial organizations with their excellent services rendered through the VoIP business phone system providing a seamless customer experience.

We deliver these communication solutions integrated with excellent features, plans, and benefits which are very easy to set up and to work on the user-friendly communication platform at a time by your team members.

For more details, visit our website and start creating wonders in your organization right away.

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

What is VoIP and Mobile IP Technologies?

VoIP and mobile IP technologies?

In the past decade, communication between people was done using traditional or analog phone system which was connected to the public switched telephone network using copper wires. Then slowly the technology has driven the communication system to an easy and modern tool or device that is nothing but “mobile phones” which can be seen in everyone’s hand these days.

The integration of mobile phones with the latest communication software or app has brought huge success both in business and personal communications.

Characteristics of mobile IP:

- Mobile IP provides high security but restricts transparency for many higher applications.
- Increases the efficiency of the applications
- Information is highly encrypted to avoid data corruption.
- A mobile app is very scalable
- Easily compatible as it gets automatically updated with the new applications when added.

Advantages of mobile VoIP app:

- It is very cost-effective compared to traditional phones.
- The Mobile VoIP app eliminates the calling costs of your data plan.
- The business handles multiple issues of multi-callers.
- Gives 100% efficiency
- Gets connected anytime, anywhere
- Easily tracked
- The auto switch is available

What is VOIP technology?

VoIP is the acronym for voice over internet protocol which converts digital signals into sound and vice versa over the internet following the internet protocols.

The VoIP phone system has been implemented successfully in the business areas initially and later this technology has been started using even for residential purposes. Till 90’s people use to have land phones or traditional phone system in their homes even after carrying mobiles in their hands but now in this 21st-century cell phones have been replaced with analog phones because of the major benefits obtained from it. These traditional phone systems were then converted as VoIP phones integrated with the latest features available same as the VoIP business phone.

Later VoIP has been advanced with the latest technology that is mobile app integration that is more flexible compared to the VoIP phone system using traditional phone numbers.

VoIP stands for voice over Internet Protocol, proven technology that allows anyone to make and receive calls over an Internet connection. Initially, VoIP was implemented successfully in small and large businesses, but now, due to the benefits and advantages gained from this technology, it has started attracting domestic users or for residential purposes, which was also proven successful. Before VoIP technology was implemented at home, traditional phone systems were used which didn’t include powerful features that are available with VoIP phone systems. VoIP service providers or residential phone providers are the ones who delivered the cloud phone services to the customers which include powerful features that are not available with a standard for service loan like auto attendants, call recording, customer caller ID, voice to email, call waiting, do not disturb, parallel calls, conferencing and many more.

An IP address that stands for Internet Protocol address is the one used by the computers and devices that communicate with each other on the Internet. VoIP uses your Internet connection for making and receiving calls using any device which doesn’t depend on the public switched telephone network as in the case of traditional phone systems.

- How VoIP Works:
- Connect your phone to your switch or router in your existing LAN
- Your VoIP service provider will establish a call when you dial a telephone number and exchange the data packets from your IP phone.
- VoIP phone converts these digital signals back into the sound received by the end-user.

Benefits of VoIP

VoIP calls are integrated with more advanced features like DND means do not disturb, parallel ringing, blocking, virtual number, two simultaneous calls, automatic call forward, conference calls, voicemail, follow me, and many others.

Cost:

The cost setup for traditional landlines is high compared to the VoIP phone system. VoIP setup is extremely easy and charges zero cost as it doesn’t have any hardware setup.

No maintenance costs are incurred for VoIP calls, but maintenance costs are expensive for landlines.

Technology:

Landlines do not use any technology for making and receiving calls, but the VoIP phone system works on a cloud basis which operates and access data over the cloud servers.

Cloud technology is an advanced technology that saves huge costs operated and maintained by VoIP providers.

Reliability:

Landlines deliver reliable services as the communication delivered on both sides is highly secured, whereas VoIP calls reliability and security depend on the services delivered by the VoIP service providers which can be altered according to your requirements.

Communication:

Traditional phone systems use analog signals for communication or making and receiving calls transmitted through copper wires.

VOIP phone systems use digital signals or data packets over the internet. So, it depends on the VoIP provider to deliver data packets without missing them.

Scalability:

The traditional phone system is not highly scalable because we need to add additional physical lines for extra numbers, whereas VoIP phones require no additional phone lines for extra numbers.

Digital up-gradation and maintenance are not required to be done manually but are done automatically.

VoIP is highly scalable with a low cost that meets your domestic needs.

Voice quality:

The voice quality is the strongest key point that focuses on any type of communication tool you are using for your personal needs. It depends on the better VoIP provider who delivers high-definition voice quality in both local and international calls. When you come to landlines, they deliver good voice quality, but when you come to international calls, you may find of low quality of voice with jitters and latencies.

Network congestion:

VoIP depends on good network connections to avoid congestions during the calls, whereas landlines require extension numbers for making out of local areas which may connect or may not connect a few times.

Mobile integration:

Landlines follow a very conventional approach for making calls that don’t implement any latest technology, but VoIP calls implement the modern approach for making and receiving calls that are integrated with many benefits that couldn’t be delivered by traditional phones.

For example, just install the VoIP app on your mobile and make easy calls to your close ones that cannot be achieved through analog phones. So, make unlimited calls using handy technology whenever and wherever across the globe.

Call tariffs:

The call tariffs of the landlines for making local and international call rates are high when you observe the call tariffs of the international or nationwide calling packages.

You can make unlimited calls after opting for the right package suitable for your personal requirements and contacting your closed ones with flexible packages.

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

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Is VoIP Same as the Cloud PBX?

VoIP vs Cloud PBX

This article is about to discuss the technology and the hosted service or providers. Let us know what is VoIP communication technically.

One of the dominant, successful technology implemented in the communication world replacing the traditional phone systems is VoIP. Voice over Internet Protocol (VoIP) is a new way of communication technology implemented in businesses or in residential areas. It is a technology that allows users to make telephone calls over an IP network or the internet by sending sound packets between the receiver and the caller. The communication process in the VoIP technology follows the process of sending data packets over the best path avoiding jitters and latencies.

What Is A Cloud PBX?

The cloud-based phone system is a process of delivering communication services over the internet. The “cloud” is the internet. A cloud-based phone system or internet phone system is also known as a business phone system that has the ability to deliver calls over the internet and provide telephony applications like voicemail and call recording, call forwarding, call rejection, and other features.

The biggest advantage of Cloud PBX is, no matter where your offices are located, all of them can be connected to the same instance of Cloud PBX. Employees from one office can connect to another by just dialing internal extensions for small and medium-sized businesses. Cloud, also known as ‘Hosted’ simply refers to the product being hosted by the provider instead of being installed on-site. A typical Cloud PBX provider will handle call routing and switching at their specific location, and manage all the PBX equipment and software utilized and implemented in the virtual PBX services. The added benefits of cloud PBX voicemail, call blocking, conference calling, call auditing, call logs, faxing, and automated messages.

How Does It Work?

Voice over Internet Protocol technology is used for making and receiving calls using a high-speed Internet connection where you no longer need to pay huge traditional phone bills.
Virtual PBXdirects and manages call routing service internally in organizations where employees can work from any location

VoIP directs your calls straight to your phone by using your high-speed internet connection. Using your phone is just like normal, you will hear a dial tone, dial your numbers and make your call, hanging up when you did. The only major change is that you no longer need to pay crippling bills using your usual telephone company. RECEIVING CALLS Callers dial your phone number or directly to an extension Callers are greeted by a custom auto-attendant Virtual Cloud PBX manages call routing through your company Employees can work anywhere Voice mail can be left on an extension and sent to a mail address. MAKING CALLS Using a Virtual PBX VoIP phone Just pick up the VoIP phone and dial No long-distance or inter-branch charges EXPENSES Cloud PBX offers a lower total cost of ownership with predictable and affordable monthly charges. This fully outsourced solution allows you to free up your budget allowing you to focus on your core business and maximize productivity. Since Cloud phone systems fall under operational expenditure as opposed to capital expenditure, they are also very attractive to many companies. Companies avoid the need to buy an expensive phone system and there are no installations or maintenance costs whatsoever STAY CONNECTED With a Hosted Cloud PBX service you have the ability to connect numerous offices and employees in a single system. It is very flexible and scalable too as resources will not be wasted should you hire more employees or reduce their amount. Your company could expand by thousands of employees and the Cloud service will still be able to meet these needs. Some businesses have even chosen to have no premises at all but rather use the Cloud PBX system to connect remote employees with their domestic telephones while still receiving the same features as any other PBX user. A great feature of Cloud PBX is that businesses have the option to choose their own area code, even if they themselves are not located in the region. For instance, if any of your employees are based in New York but you find a lot of your clients and contacts in Los Angeles, the Cloud PBX service allows you to register your number in Los Angeles and treat all communications made there as local calls. Over time, this could save thousands of dollars compared with long-distance calling. If this isn’t an issue for you, Cloud PBX also allows your company to choose its own number or keep it as it is. SECURITY Cloud BPX services are also very secure, with many companies utilizing modern firewalls and anti-virus protection to ensure that there are no unwanted breaches by hackers or intruders. Indeed, VoIP telephony systems encrypting the data before it is even sent actually further enhances security.

often people think that Business VoIP (Virtual PBX) and Cloud Phone Systems (Hosted PBX in the cloud) are one and the same. Despite the fact that both the business phone systems help lower your TCO (total cost of ownership) than an on-premises phone system, they are not equal.

The differences are significant between business VoIP and a cloud phone system, most probably in terms of functionality. The major difference is that the virtual PBX is an automated answering system, which only directs the call, whereas the hosted business VoIP phone system is a complete professional phone system.

Deciding on the right cloud phone system is crucial for a successful business. Several factors play an important role when determining the best cloud phone solutions. Each cloud phone system provider has its own strength and weaknesses. However, before you come to a decision, you need to find out exactly what output do you expect from the hosted business VoIP phone system or cloud phone system provider’s solution.

What did We need for our Business?

1. Phone solution specially designed for small & medium-sized businesses;
2. Parallel features & collaboration tools available for every user;
3. Freedom from desk phone;
4. Time and resources savings on phone hardware management;
5. To eliminate hardware costs;
6. High scalability, a system that grows with us;
7. Should support all kinds of UC users;
8. Finally, a business phone system that empowers your business.

Why Move Your Phone System into the Cloud?

There are several reasons why businesses should transform their existing phone systems to cloud phone systems or hosted business VoIP phone systems. Some of them are:

1. The cloud phone solutions are specially designed keeping all sized businesses in mind. It provides all the powerful UC features at a very affordable cost.
2. No need to sacrifice features and flexibility. A cloud-based phone system offers parallel business-class features for every user such as call forwarding, unified messaging (transcribe voicemail & sent to email inbox), call hold, contact list synchronized with the office phone system, follow me, three-way conference, auto-attendant, and many more.
3. A softphone is one of the wonderful UC applications that enable mobility features for users. It detaches you from your office desk phone allowing you to make and receive calls along with extension dialing right from your Android & iOS mobile & desktop devices.
4. It saves your company valuable time and resources by taking off the hardware configuration and management burden from your shoulders. Additionally, lower your total cost of ownership (TCO) & minimize OPEX.
5. Get running your business phone system in the cloud with zero upfront hardware costs (major CAPEX savings).
6. Cloud phone systems are designed to offer high scalability as new users can be added easily without the need to buy additional hardware.
7. The cloud-based VoIP systems are fully compatible and support all kinds of users such as System Administrator, Office Manager, Receptionists,s and Mobile Worker.

A hosted business VoIP phone system empowers your business with its unique on-number reach that makes you available at all times on multiple devices.

Quality of Service

A bad service can hammer the VoIP calls. Often, the voice quality and clarity depend on the Internet speed used to connect the systems in the cloud. It’s always recommended by cloud business phone system providers to avail high-speed internet connectivity when choosing a cloud-based VoIP solution for a business.

Failover

The failover systems in the cloud are monitored 24×7 to ensure the redirection of PSTN traffic within seconds in the event of disastrous hardware or software failure, providing you consistency and reliable service.

Book Your Free Demo Today — enquiry@vitelglobal.in | 040–69030303

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Why you need to replace traditional VoIP office phone with Cloud PBX Phone system?

Introduction of VoIP Phone

Day by day technology is changing and making life easier, flexible, and more comfortable, in a similar way there has been a huge, tremendous, and revolutionary change in the communications world. The first revolution was brought through the analog phone systems implemented in the business and personal communications but later the advanced communication technology VoIP has changed the face of every business from small to big organizations.

There are many VoIP phone systems available in the market, but we suggest our readers have a glance at our VITEL GLOBAL VoIP phone system in detail. One must consider factors like features, plans, benefits integrated with the VITEL GLOBAL VoIP phone system mentioned in this article:

First, let us look out the features integrated with our VoIP phone system:

- Highly secured
- Flexible
- Easy texting
- Conference calls
- 24/7 technical support
- Affordable plans
- Auto-attendant
- Mobile app integration
- centralized device control
- Fast installation setup
- Cloud control
- No hardware is required
- Efficient client interaction
- Scalable

VITEL GLOBAL’s VoIP phone system helps your business achieve unique solutions through our business communications solutions.

- Call recordings
- Reporting and analytics
- Easy integrations
- Access from any device
- Call forwarding
- Complete portability
- Higher scalability
- Advanced features
- Supports multitasking.

Role of VITEL GLOBAL in increasing the productivity of small businesses:

EASY CUSTOMIZATION

Customize your analog phone system to a cloud-based phone system or VITEL GLOBAL phone system meeting your demands.

NO DEPENDENCY

No dependencies on your manual staff as everything is automated.

BACKUp

Maintain data backup in the servers that can be retrieved whenever required.

DATA REDUNDANCY

No data redundancies issues are raised as the data is stored, maintained, and saved automatically.

NO SMALL ISSUES

Get rid of costly telephone bills.

PRODUCTIVITY

Connect your clients across the globe through audio, video conferencing, screen sharing, online faxing for easy collaboration on a single platform using softphones or laptops, or desktops.

INTEGRATION

Integrate VITEL GLOBAL with your existing system applications like CRM, customer software support, and billing that helps to retrieve data as per requirement.

COST-EFFECTIVE

Vitel Global virtual phone system is available at an affordable cost integrated with flexible plans and zero investment in hardware equipment as it is operated on the cloud.

ADVANCED FEATURES

VITEL GLOBAL designed its virtual phone system with advanced features to collaborate with your team easily accesses and operated on both either on-site or cloud basis.

WORK FROM ANYWHERE AND ON ANY DEVICE

Today the pandemic situation is demanding and forcing organizations to work from home but still attaining and fulfilling 100% of work tasks because of the proven communication tool delivered by the VITEL GLOBAL phone system.

24/7 SUPPORT

We deliver 24/7 customer support to our clients to resolve issues from software, hardware, or any technical-related.

EASY MANAGEMENT

You can easily set up the phone service, add end users, maintain, and manage personal dashboards.

ANALYTICS

Monitors monitor call data, call quality, costs incurred, customer satisfaction, and other criteria.

VITEL GLOBAL promises every business area irrespective of size, for delivering modernized, flexible, cost-effective communication solutions that are unique to reach out to your clients or employees of your organization leading you to the path of success giving outstanding profits.

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

CRM Integration In Small Business

CRM Integration

Let us know what is CRM integration?

CRM integration is very successful when implemented in small businesses when compared to large business areas as customer relationship management is very important for small businesses and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.

The five C’s which are important for CRM integration to get implemented in small businesses:

1. COST: CRM integration for small businesses provides affordable solutions on cloud-based CRM platforms as there is no strain of infrastructure headaches like maintenance and hardware equipment.
2. CONVENIENCE: It is a very convenient application as it can be accessed through any cross-platform that means it can be connected through the web, smartphones, tablets which helps to work together.
3. CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
4. CONNECTIONS: The best CRM will easily integrate with providing the full product service suite irrespective of the platform they are implemented and executed.
5. CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.

Features that are required in CRM for small businesses

In this article, let’s see the features that are required in CRM for small businesses before knowing the benefits that are obtained by every small business:

- integration is done easily with email
- sales analysis
- sales campaigns
- sales forecasting
- data regarding sales
- view data on your mobile devices
- file sync and file sharing is easy
- reports and dashboards tools are available which helps to view the statistics, customize reports, report generation is done

These are the few features that are obtained through the implementation and integration of CRM with the other application. so, let’s see the benefits now which are obtained through CRM:

CRM Integration Benefits

- It allows managing a bigger amount of data which in turn helps to grow the business
- Perfect organization of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
- Easy collaboration is done online where issues like input data and other notifications are easy
- Better and more effective team communication between the members of the team between different branches is allowed.
- Easy to perform online operations and marketing the products of your company
- Easy automation for everyday tasks is done
- Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
- It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
- Easily trackable through messages and email templates.
- These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company.

What are the best ways to make faster sales with CRM integration?

This article explains the concept of CRM and a few key points which give a briefing on how to increase sales with CRM integration.

CRM means “customer relationship management” which defines creation, development, and maintaining relations individually with the targeted customers for increasing sales of their company. CRM integration is the connectivity between CRM software and other third-party applications. The integration between the applications results in automated actions that increase the functionality of the software which means reducing the effort to toggle back and forth between the systems.

The main target of this CRM integration with other applications is to increase sales faster. The best ways to make this sale faster are:

- LEARN YOUR BUSINESS GOALS: First and foremost question that arises and that should be known is to learn the requirements of your company that helps to find out a unique solution.
- UNDERSTAND THE SALES PROCESS: Try to find the solutions for the questions asked for yourself, co-workers and to choose the ideal CRM that satisfies the CRM needs.
- CRM ON PREMISE: One can implement CRM integration to your applications through the native resources which is installed and implemented in your computing infrastructure easily.
- CRM ON CLOUD: One can opt to implement CRM on cloud-based that is SaaS option solution that does not require infrastructure or installation problems. It provides instant access irrespective of place and time.
- KEEP AN EYE ON YOUR LATEST TRENDS AND TECHNOLOGIES: Keep updating CRM software with the latest technologies implemented in the market such as artificial intelligence which when integrated with the CRM can allow to access it through multiple devices.
- QUALITY INFORMATION: See that users provide only quality information that no excess data is required as it creates problems for the software.
- TRAINING: Continuous training should be provided for the end-users and employees regarding the latest updates and technologies that are implemented in CRM integration.
- ACTIVITY REPORTS: The integration helps to increase the sales as the monthly, weekly reports are easily generated which helps in understanding the sales reports easily.
- ORGANISED DATA: It helps to organize the data in a systematic manner which in turn helps in surfing the data easily for the sales criteria.
- DATA SCHEDULES: Integration helps to schedule daily which helps to connect with the customers in an easy manner.
- CALENDAR INTEGRATION: calendar integration, email integration, document integration helps to understand the data easily related to sales.
- PRIORITISE SALES: It will prioritize the sales of the products which increases the companies profits and also satisfies the consumer requirements faster.

CONCLUSION:

CRM integration is the latest technology or functionality that is implemented in business areas which increases sales as it helps both consumers and the companies to boost their performance and crack the nutshell.

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Market Analysis of Cloud PBX Till 2025

Cloud PBX Market Analysis

Cloud PBX is the trending tech word wandering in the communication world that has been bringing huge profits to the organizations irrespective of its size and also started bringing change in personal communications or for residential purposes.

This blog mainly focuses on the future of cloud PBX including the brief details of the meaning of cloud PBX, its advantages, and many other useful details are provided.

Let us see what cloud PBX is?

What is Cloud PBX?

Cloud-based private branch exchange, also known as hosted PBX or virtual PBX system which is completely accessed and operated over the internet.
Generally, the entire digital systems host their software and data in the servers, but the cloud PBX hosts the data and software of your organization in the cloud.
In general, organizations set up an on-premises PBX, to which the entire telephones are connected for communication purposes. A hosted PBX setup installed in the organizations or operated on the cloud thus helping organizations to reduce the infrastructure and maintenance investments.

- A hosted PBX uses the existing broadband connection to connect your phones to the cloud.
- Easy installation
- No maintenance issues.
- Flexible
- The best option for small businesses.

The major impact that has brought tremendous growth in the organizations by implementing cloud PBX technology is during the COVID-19 situation. The covid19 situation has made almost the entire organization irrespective of the fields whether they are related to the IT or non-IT fields allow remote workforce using modernized and unified tools and multiple platforms that are allowed to access irrespectively of location and device. As cloud PBX technology is bringing many benefits to organizations this has imperatively become the future for many diversified fields.

Initially, at the beginning of the pandemic era, the implementation of cloud PBX technology has become a little bit complicated for the users particularly non-IT people but gradually because of the flexible features and quality made users work easily collaborating with the internal and external team members.

Every organization that has implemented the cloud PBX technology right from the year 2020 and till the present day, companies have observed tremendous growth of their annual income when compared to the prior annual growth before implementing this modernized technology used for communications.
Though the pandemic era has come to an end company are allowing and showing interest in work from home methods by implementing cloud PBX technology because of the benefits provided by this technology.

Cost savings

Cloud-hosted PBX solutions are high-cost saving as clients invest money only in the services that are required to be handled in the cloud.

Time Savings

The setup time for installation and provision is very less compared to the traditional phone system. Time can be saved in server maintenance, up-gradation of software is easy.

New hardware

No need of buying additional hardware like a phone system as an old phone system can be used as it can be interfaced easily with the existing infrastructure or hardware.

Flexibility

It is very flexible as the cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using a smartphone, desktop, or PC which allows employees to work from their homes.

Advanced features

Many additional features like call control, voice menu, time conditions, call recordings are upgraded continuously with no additional cost and effort.

High-Quality

High-quality voice calls are delivered through cloud-hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.

Scalability

It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.

Disaster Recovery and redundancy

Top PBX providers provide services with cloud PBX systems with high reliability with high dedicated resources and servers.

Top PBX providers will check out that when a disaster occurs unexpectedly then definitely there will be less chance of losing the data and even in case of losing surely there’ll be a recovery for your data.

Real-time monitoring

Continuous monitoring and updates of the servers are done by the PBX providers that help get rid of data corruption and other issues.

Security

High security is provided and assured for your company’s data and calls. It minimizes customer support as there are minimum chances of error occurrences compared to onsite systems.

Market analysis of cloud PBX market till 2025

- The cloud PBX market by the year 2025 is expected to reach a valuation of USD 25.93 billion according to the latest report from market research future.
- The global cloud PBX market is expected to reach more than 14% CAGR diversified fields
- The cloud PBX market implementation is dominating the large enterprises compared to small and medium enterprises ask not enterprises segment is expected to reach more than 25% CAGR by the year 2025 increasing the valuation of USD 4,000.61 million
- When coming to the various sectors implementing cloud PBX technology the health care sector is dominating the other segments like retail, government, real estate fields but by the end of 2025 every sector or segment including in BFSI is expected to implement cloud PBX technology.
- When coming to the regional dominant player of cloud PBX technology, North America is likely to dominate because of the widespread add implementation of cloud technology in diversified industries and applications.
- By the year 2025, almost all the enterprises in the US and Canada are likely to be the major driving forces for the cloud PBX market holding a 50% share in the global cloud market.
- North America is likely to reach more than 50% share of the global cloud PBX market, in the present, it is holding a share of 40.8% share the global market
- Till 2025 Asia Pacific is likely to dominate and emerge as a powerful and leading regional market implementing an installing cloud PBX solution.

These are some interpretations that are extracted from the market research future reports regarding the cloud PBX market and the dominant regional players in the present and the future reports that are expected to grow by the year 2025.

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