Call centers incur a significant cost in any industry, with an average expense. Organizations can save money by considering an IVR system for their contact center solutions as a cost-effective alternative to live agents. The advantages of IVR services are many. Organizations will see significant savings and reduced overhead costs without needing on-site staffing and using […]

Cloud-telephony allows businesses and consumers to communicate over the Internet instead of through the traditional phone infrastructure. Nowadays, it is common for businesses to use VoIP phone solutions, which allows individuals who live in different parts of the world to speak with each other easily. With this, your company can have an office in every time […]

Team messaging or an intentional message is a low-cost, low-risk way of improving the quality of work. It empowers each team member to do their best work and fosters a happier workplace. As a result, it has been shown that when business teams can exercise their bodies by receiving a message at certain intervals throughout […]