Work easily with Call Routing
You can route the calls using various answering policies for each of your company's many numbers.
Customize your Answering Methods
To direct calls from family members or important clients to a personal mobile phone, use customized answering rules. Otherwise, send any additional calls to voicemail.
Flexible Routing Schedule
Calls can be directed to one agent on specific weekdays and to a different agent during the remaining days of the week when they are directed to your sales department.
Allow Selective People to reach you
Your Vitel Global number can be made available to a small group of people 24/7, including on weekends and during non-business hours. All incoming calls can be simultaneously sent to voicemail or another phone number using a separate method.
Rules for Call Routing and Answering
Access a range of choices for your primary number, extensions, and departments, as well as sophisticated call-routing services.
Flexibility in Call Management
You can make and manage answering rules at any time using any web-enabled computer or device.
Benefits of Answering Methods and Call Routing
Automatic Call Routing
Have calls automatically forwarded to any phone worldwide
Unique Answering Rules
Provide separate working hours for each employee and department, and when necessary, establish unique rules for answering.
Alter Rules after Business Hours
Establish guidelines for after-hours calls that will send them to a different number, your home phone, voicemail, or another location.
Create unique messages for significant occasions, holidays, and vacations on the indicated dates.
Track Every Marketing Campaign
This functionality makes it feasible to maintain different company names or follow specific marketing initiatives.