What is Enterprise?

What is Enterprise?

An enterprise is commonly called an organization or a company. Despite this, the word Enterprise is generally referred to entrepreneurial people who venture to attain success.

Types of Enterprise

Below are some common types of enterprises we generally come across.

Sole Proprietorship: 

Only a single person runs an enterprise. All the capital belongs to the same individual, he will be responsible for any profit or loss that results from the business operations. There is no distinction between the owner and the firm legally. The income obtained from the business is considered the individual’s personal income. Though we do not recommend, a sole proprietor can merge his personal and business assets if needed.

Business Corporation:

There are multiple individuals operating a profit entity. Corporations are generally a collaboration multiple people with different percentages of capital investments. Mostly, corporations are subject to lawsuits.

Under the vision of the judiciary system, a business corporation is similar to an individual. It can borrow, take loans, sue, be sued, pay taxes or hire employees. Also, some business corporations have their own assets too. For this reason, corporations are called “legal persons”. 

Corporations generally have a shared goal and they do not always work to make profits out of their services. Unlike a sole proprietorship, a corporation is a different entity from its owners and the shareholders do not take any personal responsibility for the company’s debts. 


A partnership is similar to a corporation which contains 2 or more individuals who share the ownership. It does not have its own distinct legal entity. A partnership firm is starts with a clear motive to share profits. For this to be carried out, a partnership business strictly needs a business contract.

How can you Set-up an Enterprise?

Establishing an enterprise/company has a few basic steps or consider them as stages to perform it better. Any business idea is to produce a product or a service to gain profit. For that to move on progressively, it is required to plan through certain stages. 

  1. Before Production
  2. Production
  3. Post Production

Before Production Stage:

Planning to establish an enterprise, you must choose what form of business organization you want to plan even from a legal perspective also. You must validate the pros and cons before setting it. Next to that, you must make the product choice whether you have adequate resources for production and if there is a future demand for it. 

An approximation is an art in the business world. Anticipating product requirements in the future can give you a great insight into what product you have to produce and how much? Also, you might transform your production to similar products with your business awareness and marketing skills.

The location of your manufacturing unit is crucial as it can create problems if it is the wrong one for production. Suppose, you cannot locate a manufacturing unit in the residential area as it might lay certain limitations to your production… 

Production Stage:

This is a call to check with the raw materials, sourcing, and machinery. One must also check the transporting expenses for a better profit estimation. Apart from this, infrastructure becomes crucial as it cannot be ignored. Your production needs a systematic arrangement in the flow of raw materials and final products to establish an uninterrupted production plant.

The building hiring charges, water, and power supply are seamless expenses that might not be proper. Besides, miscellaneous expenses need space in the capital amount. 

One should have a clear idea of how to share the capital amount on requirements. The above basic needs are essential and they should not face a shortage. It might lead to a break in the workflow and demotivate your staff.

Post Production Stage:

Marketing your product is always a challenge after production. An effective marketing plan is what makes your product reach the public. The pricing for marketing is usually high and needs a creative plan for success. The plan for shipping transport of the product is another challenge so that you can satisfy your customers. 

Marketing is the ultimate art of business. Most of the time, certain businesses have to spend an amount more than what is invested for production. Your marketing expenses depend on the estimated number of targeted customers and the extent of the location you want to handle.


The taxation process is different for all the 3 types of enterprises above. Any profit out of a proprietorship business is legally the personal income of the individual and the taxation depends on the difference between profit and expenses. But, as a corporation is a legal person and it works towards a shared goal, its rights and responsibilities are similar to that of an individual.

A partnership business relies on a legal contract. Its taxation happens with respect to the judicial system.

Vitel Global Communications for Business:

As every business needs a Unified Communication as a Service (UCaaS) for the best operational abilities and expected productivity. Partnerships and business corporations deploy CRM integrations as a part of their production as well as customer service. We suggest choosing Voice over Internet Protocol communication systems for better results


As the above information is brief information about how to establish an enterprise and a few ways to handle a business, the goal of a business is always to engage in generating revenue.

Profit generation: One must carefully plan their finances to ensure the cash flow to complete their debts and loans. A non-stop money rotation is the symbol of a good business establishment. The goal is to generate profit and out of all the cash flow, one must be smart enough to extract the profit for his/her livelihood as well as any added investment to move the business forward.

Understanding the needs of businesses of all sizes, VitelGlobal has come up with cost-saving plans tailored by our technical experts.

VitelGlobal promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

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How do Virtual Phone Numbers and Cloud Contact Centres Work?

Virtual phone numbers and cloud contact centers work together to provide the best customer support. The main goal of this system is to solve customers’ problems as soon as possible. When a customer care employee has access to every data and seeks help from any of their team, it is definitely possible.

What is a virtual number?

A phone number that isn’t connected to a specific location is referred to as a virtual phone number that may be any phone, whether VoIP desk phones, mobile phones, or softphones. An employee can place or receive calls using a virtual number that is ideal for office workers as well as individuals who do their business from home.

Below are the benefits of virtual numbers:

  1. Compared to conventional landlines, virtual phone numbers offer greater privacy.
  2. Virtual phone lines are essential for accepting calls from customers all over the world as they provide streamlined channels of communication with their clients.
  3. With a virtual number, you need relatively little physical hardware allowing any device that can access the cloud to answer incoming calls.
  4. To contact locals in different markets, the company can obtain as many virtual phone numbers as it requires from a VoIP service provider. 
  5. A user will have a virtual phone number to follow and the call may be forwarded to various phone numbers in different places.

The following four main categories of virtual phone numbers are commonly used by businesses:

  1. Vanity Numbers: These make use of resonant alphanumeric words or numbers to aid in brand memory.
  2. Toll-free: Customers can make long-distance free calls to toll-free lines, which are national numbers, from any location.
  3. Local numbers: Local phone numbers with specific area codes provide the appearance that a business is more nearby than it is.
  4. Local international numbers, like local numbers, provide the impression that a company is local to international markets.

How do Virtual Phone Numbers Work?

A SIM card or a real address is not necessary for virtual phone numbers, in contrast, they accept Voice over Internet Protocol calls (VoIP). These calls are digitalized and connected across regular phone networks and the internet. No matter which VoIP provider you choose, make sure you can transfer your business phone number known as number porting.

Therefore, all you need to make calls is a quick and dependable data connection, such as 4G LTE or Wi-Fi and one can receive calls on a mobile phone using virtual phone numbers. These calls go to the user’s actual phone number.

In IP telephony, they are frequently used for call forwarding services like locate me/follow me as well as to enable long-distance service without incurring long-distance charges. If a VoIP (voice over IP) customer requests a virtual phone number with the specified area code then the call registers as if it were local when someone in that area code contacts the phone number, yet it seamlessly forwards to the client’s actual phone number. 

You need a desktop, laptop, or mobile phone as well as a fast internet connection by cable or Wi-Fi network to make a VoIP call.

Virtual Phone Number Features:

1) Accept calls from anyplace 

2) Contemporary voicemail

3) Direct inward dialling.

4) Automated call answering

5) Auto attendants

6) Caller ID 

Contact Center Definition:

When it comes to contact centers, it is different from a call center. Because call centers only handle inbound or outbound calls as a promotional activity. Call centers mostly focus on sales. 

A contact center is a team that can interact with customers through multiple communication channels such as phone, mail, chat, or even social media. This team might even adapt to the hybrid work culture.

How does a contact center work?

First of all, a contact center’s operations include the following activities.

  1. A versatile access to phone, mail, SMS and video call
  2. Have software integrated with CRM and helpdesk
  3. Automated interaction tools such as IVR to handle call flow and route them properly

Cloud contact centers as discussed above, will work through different communication channels and they need a high-speed internet connection as they also use video calling features frequently. For this, your staff does not need any special hardware or server maintenance. These contact centers use VoIP calling systems to make and receive calls.

Businesses can benefit to a large extent by using cloud-based contact centers. Go through the following benefits of VoIP cloud contact center and the measures you must address before choosing one.

  • Scalability is most recommended because it enables your team to internal expansion of phone lines. It helps remote employees in the enterprise irrespective of the residential location of the employee.
  • VoIP gives a complete communication system that consists of auto attendant. It is a quick solution to the issue and digital extensions are perfectly routed.

Factors you must consider before choosing a VoIP provider:

1. Many service providers integrate VoIP and cloud PBX systems with diverse verbal exchange channels right into a single platform. It allows companies to get rid of searching for various providers for different services to fulfill communication needs so as to enhance performance and compatibility.

2. You must verify the VoIP provider’s plans and pricing, and the wide variety of manufacturers before subscribing to a plan. This will boom the wide variety of clients a VoIP system has. It is certainly considered one among many things to bear in mind whilst deciding on one in your enterprise’s requirements. 

3. Consumer help and VoIP telecom providers have to supply top-notch customer service and must be reachable for required technical support.

4. With Computer Technology Integration (CTI), VoIP service suppliers have to place different servers strategically located for safety. That will guarantee the dependability of their VoIP service.


In simple terms, cloud contact centers are the true spine of the customer support system. Any business is rated by the public by customer service standards. Simultaneously, virtual numbers are the tools that can bring this come true with no geographical limitations.

Grow your business and 𝒎𝒂𝒙𝒊𝒎𝒊𝒛𝒆 the 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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What Is SIP Trunking?

SIP Trunking

The Use of SIP Trunking

Describe SIP trunking.

It is an internet protocol that connects people. SIP trunking enables voice and data communication while giving them complete control over the data transport.  But, the cost of this service varies depending on the service provider and the extra services offered. 

Define SIP Trunking.

SIP stands for the session’s initiation protocol. The other name for SIP trunks is virtual phone systems. Voice calls and video conferences are managed by it. It accesses the data transmission and turns on the necessary features whenever required.

The term “trunk” refers to a wire that connects remote communication system nodes as well as carries internet communications. The major usage of virtual numbers is for making and receiving calls. Thus, Voice over Internet Protocol, or VOIP, is an internet calling system.

Here, SIP trunking is the protocol that supports VOIP, which creates connections between end users to allow for file sharing, browsing, and messaging along with phone conversations.

Features of SIP Trunking:

Features of SIP Trunking

 1. PSTN forward: calls are forwarded to the public switched telephone network and changed into local calls there

 2. Caller ID: Access details about missed and incoming calls.

 3. Call data records: keep thorough logs of all calls made, missed, and called.

 4. Disaster recovery: saves data across several data centers to prevent system outages or natural disasters; data can be retrieved as needed. One crucial aspect is that unauthorized individuals cannot access any third-party information.

5. HD call quality: Delivered calls are in pristine condition.

6. Virtual number: A virtual number is given for call forwarding.

7. Online dashboard: Users can access the information at any time.

8. No Wiring Problems: Its scalability enables more users while doing away with the requirement for physical lines.

Considering all the above, the trunking technology keeps the organization’s capability for high call volume high and makes it simple to integrate with any other software and updates. You can also avail the number porting option even if your location or service provider changes. You can still use the same number.

Besides, any new modifications are permitted. If you want to customize the bandwidth, you can contact your service provider for the same. SIP and VOIP connectors provide great call volume balancing management.

Why are enterprises oriented towards this technology?

SIP technology helps your business to consolidate several digital streaming options onto a single platform. This means businesses can streamline various multimedia operations simultaneously without installing physical infrastructure at the sites on IP-based networking.

Every business wants to grow! Doing so is simple with the help of a modernized communication system. Because, upgraded technology always helps in making inexpensive or economical international calls accessible at local call rates.

Besides, you can maintain the same number that satisfies users by enabling them to utilize the same number remotely in the event of an address or service provider change.

About Infrastructure:

SIP trunking offers an infinite number of channels without requiring the installation of physical infrastructure, allowing the insertion of new channels as necessary. There is no need to worry because data is safe at many places or data centers. You can route the calls to other numbers specified during the registration procedure. Note that VoIP data centers must have a backup to keep every type of disaster in mind.

The top service providers of this technology make sure to deliver voice calls with low latencies. So, businesses save time in completing the transactions quickly as there are no interruptions in voice.

VoIP has a 99.99% uptime rate. It has wonderful features to provide local to international toll-free lines, letting companies choose the area codes. You can do International call savings by paying only for the services you choose which mean no extra charges for new lines.

Interoperability is highly encouraged which means increasing the infrastructure’s capacity. The communications network is linked with high-end encryption, and no unauthorized users are permitted to access the business calls.

How to set up?

SIP Trunking is very simple to set up, manage, and maintain, avoiding complications in Cloud PBX system troubleshooting. This can keep track of the call detail records’ access information at all times. Please follow the steps below:

Evaluate your company’s needs and determine the channels you’ll need; this will entirely depend on the volume of calls you’ll be receiving and making.

Continue to use dependable, fast internet connections.

Replace your company’s systems with SIP-capable IP devices.

Have a conversation with the sales representatives of the short-listed vendors on the market.

Check the subscription fees assessed for each channel.

Verify the features and turn them on. On occasion, you can spend extra expenses on extra features.

Select the option that offers the best value.


As the top service provider, Vitel Global strives relentlessly to help our clients in conducting routine business operations and a quick setup of the technology which is absolutely affordable.

Our team of experts makes your data in the cloud accessible from any area enabling your system integrations with current PBX or SIP platforms. 

With our prior motto of constant customer service, we are always available just a phone call away.  

Grow your business and 𝒎𝒂𝒙𝒊𝒎𝒊𝒛𝒆 the 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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What is Video Conferencing?

Video Conferencing

Video Conferencing definition

Video conferencing generally refers to internet calling where two or more people meet virtually in real-time. This feature is not new to the world but its utilization was boosted at the time of the global pandemic. You can use any device like a smartphone, laptop, tablet or desktop with a web camera. 

As this feature completely relies on the internet, the data speed can influence the quality of a video call. We use this for personal as well as professional purposes. Online learning, a form of non-formal education, is trending in the current days; thus, the video calling feature is helpful for students too.

Also, some businesses have dedicated video conferencing rooms with good quality cameras and screens to ensure the best calling experience. Most of the time, the hardware is assembled by an external partner.

How does Video Conferencing Work?

A video call works just like an audio call in a cloud-based phone system. Suppose, once an individual is on a call, the sound and visual analog signals are converted to digital packets to carry them. This step is called coding. In the end, the digital packages are converted back to analog signals. We call this step decoding.

While carrying digital signals, the data is compressed, and the data will be decompressed on racing the receiving end.

What are the Essential Components of a Video Conference?

  1. As a video call works on the internet and therefore, the first component is a local area network
  2. As per your need, a certain number of web cameras 
  3. Microphones 
  4. A screen or a projector to view
  5. Speaker or headphones for voice output

Apart from the above, you can also process a video call on your smartphone.

Types of Video Conferencing:

This is always to remember that video calling (cloud-based) is a virtual platform where multiple participants can see and talk to each other in real time.

But, for our usage, video conferencing can be classified into 2 different types.

  1. Point-to-point video conferencing
  2. Multiple point video conferencing

Point-to-point video conferencing:

This is a one-to-one call generally used for online learning, telemedicine and job interviews. After the global pandemic, almost all the interviews are initiated by a video call where one or more will assess the candidate.

Multiple point video conferencing:

Meetings and webinars are probably held in this style. When it comes to a meeting, people/employees from many different locations can participate in the conference, saving a lot of valuable time and money.

Advantages of Video Conferencing:

Every product/service has 2 shades like a coin with two sides. But, if you compare, the video conferencing feature has more advantages than cons. Let us discuss some of them now;

Saves Money:

As we all accept that whether it is a personal or a professional cause, we always try to save the expenses. Before the usage of this fantastic technology, people used to travel and pay traveling and accommodation expenses. Yet, not everyone can attend such a meeting traveling long distances (or from another nation).

Saves Time:

For the above reason, traveling takes time, and such a situation might disturb your health and daily routine. Once employees are used to this video calling technology, it will make your meetings more productive.

Effective Communication:

Nowadays, employees in the business sector prefer video calls over audio calls. Because a virtual face-to-face call creates more impact and improved relationships. A video conference can ensure the quality of the call and communication with better understanding. Video calling can generate more engagement and is effective as it is a visual anchor.

Best Collaboration:

Video conferencing offers more than just seeing and talking. You can share the screen, exchange files and edit them as you do in life. This encourages a prospective work culture across businesses with more partner engagement. Through this, you can make quick decisions in everybody’s presence wherever they are, whether outside, at their houses, remote or in another nation.

Enhanced Efficiency: 

Business operations must be efficient to handle the current competition. Not all are available every time. As already informed, your operational efficiency could be multiplied by saving time and money. Once you have a refreshed mind, you can think better in the meeting, or you can take a quick leap into brainstorming. Your every step will lead you towards productivity.

Task Scheduling:

Video conferencing makes scheduling your tasks and meetings more accessible. Because if you and your staff travel often for meetings, productivity might be challenging. In such a case, video calling enables you to handle these scenarios easily and is always ready for a face-to-face meeting on your desk.

Maintain Updated Records:

Record maintenance might be an issue if your team members exist in different locations and watching every move is practically impossible. But, with the advanced features of video calling technology, you can record, transcribe and keep all the required details up to date. In this way, cloud-based video calling could increase the operational consistency of a business.

Disadvantages of Video Conferencing:

Along with benefits, video call conferencing has different disadvantages as guessed. Let us dive through some of them!

No Personal Rapport:

There is no personal contact between people. Gradually, individuals look like virtual characters more than humans. Especially in the case of remote workers.

Human interaction more or less depends on body language, which you cannot read on a screen and might lead to misunderstanding. Because personal rapport can always outrun a virtual screen meeting.

Unstable Network:

Suppose you use a high-end camera and screen for a team video call, you need a high-speed broadband connection. If the internet connection weakens, you can find blurry images and unclear voices, which might frustrate your meeting partners. 

The next problem is time lag. Due to an unstable network, time lag might be annoying during serious negotiations.

Diminished Staff Training:

The fact is, your staff works, but they can seldom learn anything newer and exciting. Due to this video calling feature, people stick to a work and communication loop and there is nothing further for them as a professional.

Unwanted Stress:

This is the darker side of cloud-based video conferencing. Once you know that you can arrange a call anytime you want, people are less bothered about preparation. In such cases, employees might force themselves to research more outside their working time, resulting in mental stress.


There is nothing new here! We are trying to put all the possible information in one place about cloud-based video conferencing. Any technology is helpful when you make careful use of it. Now, video conferencing is used in every business and service sector. For that reason, make sure you move in a line you must benefit from this feature. 

Vitel Global is one of the leading Voice over Internet Protocol service providers with well-designed cloud calling plans for businesses.

Grow your business and 𝒎𝒂𝒙𝒊𝒎𝒊𝒛𝒆 the 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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VoIP in Disaster Management and Recovery

VoIP in Disaster-Management

Disaster Management is something that every customer seeks when it comes to business services. It is not to mention that there might be a technical glitch or an outage sometimes. Such a situation generates 2 types of problems. Your team will not be able to access your software, leading to work interruption and data loss.

Suppose it happens in the old times. You must wait until the issue gets solved. A lot of data will remain vague for a long time and recovery also consumes time. It will lead to a significant delay in work. 

Straight to the point, if the phone system suddenly stops, your staff cannot help the customers when needed. And this breakdown can lead to revenue loss for the organization. In case it happens often, small and medium-sized companies cannot afford the lost finances. 

Therefore, don’t you think it is crucial to have a service and data backup? Disaster management is a service provider’s promise as client satisfaction is any business’s primary motto.

Today’s solution is the Cloud-based Voice over Internet Protocol calling system, on which most businesses worldwide rely. Because, starting from its low cost of installation and maintenance, it is flexible and accessible to work with. Also, you can increase the number of lines according to your requirement at any time.

Apart from all the above, the entire data is stored in the cloud which is protected with multiple layers of firewall programs that shield your sensitive and valuable business information. 

In this blog, we will share some splendid benefits that VoIP is equipped with, which could become a great support to your business.

Put a Second Internet Connection as Backup:

For example, the phone system is interrupted by some climatic conditions or any other reason and the services are interrupted. That will not be accepted by the clients and customers as any important conversation might freeze at that instance. In such a case, a second internet connection will work as a backup if the first one goes off suddenly. 

Remember that VoIP works only on an internet connection and a second ISP will make your business operations smooth and simple. You do not want to take any complex measures to save your cumulative work or to save the company data.

Additional Perk for our readers

Role Played by VoIP in Disaster Management - Whitepaper
Whitepaper – Disaster Management

Mobile Work Culture:

Mobile work culture is very trendy nowadays for many reasons. But, this also helps the organization in times of adverse conditions with disaster management. Suppose it is climatic adversity, calamity or any other issue related to the location. VoIP can quickly get you out of trouble.

VoIP Softphone app is the solution that can enable your staff to work as they wish and your services will never take halt. They can install the app on their desktop, laptop, tablet, or even a smartphone and continuously stay connected with the team virtually. 

All you need is an internet connection and your staff is cumulatively productive.

Assess your VoIP Service Provider Beforehand:

Of course! Every service provider has a security and backup system to immune your data from such disasters. But still, it is recommended to ask and check with the service provider before subscribing. This is crucial in choosing the correct VoIP service provider for your business.

Therefore, assess your provider whether their systems are always equipped and ready to retrieve the data after a disaster. It is essential to take note of the geographical location of their data centers if they are safe and far from any disaster-prone places.

Customize your Business Safety with VoIP:

At times of any unexpected conditions or events, we suggest planning by talking to your service provider. As you have planned a second ISP in the first section, it is essential to plan one more location where you can route your call flow during a disaster. Note that the mentioned second might be a temporary office but businesses need it if their location is prone to climatic, power or technical interruptions.

Does your Provider’s Data Center have a Backup?

Check with your service provider whether they have a backup for their data center if it faces a disaster. 

Mr. Praveen Andapalli, the C.E.O of Vitel Global Communications, believes that any location is prone to disasters. Carrying that in mind, Vitel Global has grown as one of the leading VoIP service providers, constantly planning for better service strategies to make our clients and customers happy and productive. We have a safe data center shielded with an updated protective firewall program as well as a backup for that too.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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What are the essential features of IVR Service for business growth?


It is not an exaggeration but IVR Service itself is a customer support program. Interactive Voice Response is a pre-programmed voice assistant that is equipped with some information customers frequently look for.

Also, IVR can help the customer with certain operations such as booking a slot or a ticket for a journey, etc. On a basic level, IVR is designed for 2 things. Firstly, reduce the call flow and route them; secondly, respond to customer calls when executives are not on board.

What is Interactive Voice Response?

It is automated software programmed to manage the call flow. It can keep the calling customer on hold while interacting with options where a customer can choose the preferred selection. Once the customer selects an option, the program responds accordingly with a service or by routing the call to the agent.

Why Does a Business Require IVR Service?

Generally integrated with virtual phone systems, IVR Service can make the entire telecommunication very flexible while managing calls. It serves the agents as well as the customer, acting as a perfect intersection.

IVR can divert incoming calls by reducing the call flow and it will solve most of the issues with its pre-programmed information. Thus, only complex issues are routed to the executives.

Perfectly redirecting the calls to the concerned department or an agent needs a program.

Most importantly, IVR can provide the customer’s basic data for better analysis of the issue, especially for customer care agents.

Now, let us dive deep into the subject of how IVR can help in business growth with its features.

It can prioritize calls:

This pre-programmed system can recognize high-value customers and urgent calls that need attention. IVR calls related to loyal customers or urgency are routed to the best-qualified agents. If the executive is unavailable, such calls will queue, ensuring no important call is skipped.

Cost Effectiveness:

Every business leader must be aware that IVR (which is perfectly programmed by an expert analyst) can remarkably ignore the need of a human agent, almost solving every minor issue of the customers.

This is how it can save the investment and helps your customer care executive spare their valuable time only on important calls.

Reduces Long Waiting Time:

Any customer calling the support team expects a quick response. But, it is not always possible if the incoming call flow is high and it can annoy the customer easily, leading to frustration. 

Within that waiting time, IVR can collect the required information from the customer by the options he selects.

IVR can analyze LMS:

With the help of advanced technology, IVR can prioritize customer data and analyze the probability of lead generation and management.

Best Call Experience:

It is unnecessary to describe why customers get frustrated, especially while calling the support teams. Firstly, they come with an issue and want a quick response that they cannot expect to be immediately fulfilled.

In such a case, IVR interacts with the customer to analyze the customer’s problem providing some possible solutions. If the customer is still unsatisfied, the call will be forwarded as soon as possible to the concerned agent.

A best-programmed IVR can promote your business brand, making the conversation more engaging. IVR numbers act as the medium to carry out the process.

Present IVRs are Scalable:

Cloud-based telephony is flexible to integrate any new infrastructure and business requirements changes. Accordingly, cloud-based IVRs are customizable and have productive features such as intelligent call routing, multilingual and many more helpful features. 

Through such artificial intelligence, virtual IVR can be customized for needed services and make your telecom system more productive.

Round the Clock Service:

This is a prime feature of cloud-based IVR systems. Because customers can receive a response anytime as it is online. Besides, if needed, the call can be redirected to the remote team or your mobile if you integrate it earlier.

Personalized Self-Service:

Think of the simple issues. People tend to reach out for these too. But, with the introduction of the IVR system, customers can solve their minor problems just with a call and without any human assistance. As already informed, at times of high call flow, interactive voice response will serve its best by solving and reducing the calls.


Summing up the above, the IVR system is beneficial to any sized business. It is affordable and it reduces the investment too. This can help the customer and agent simultaneously ensure customer satisfaction. Advanced IVR integrated with cloud-based PBX will be the best-preferred option currently.

Thanks to the technology, IVR service providers are enhancing the quality of the call, Services, customer engagement, and solutions by providing access to information. 

Grow your business and 𝒎𝒂𝒙𝒊𝒎𝒊𝒛𝒆 the 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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How to Setup a Cost-Effective Small Business Phone System

Business Phone

Are you planning to lead a small business? Then, you will find helpful words as we guide how to set up a small business phone system and VoIP phone solutions. More than one-third of all organizations presently utilize these modern systems to attain more profits.

Voice over Internet Protocol is the name of Internet-based phone service communications. And the voice is converted to digital packets sent over internet connections rather than over traditional phone lines.

Why set up this equipment?

Getting streamlined equipment due to the cloud and enhanced audio quality is becoming more appealing for small businesses. It is better than running specific lines and installing specialized equipment. Businesses that choose a cloud-hosted phone service don’t need to acquire equipment or engage an IT team to configure and administer it.

Despite the technology’s advancement and comparably low prices, firms still need to do their research before making a choice.

Affordable software and hardware:

One of the other financial benefits of this internet telephony is the minimal cost of the hardware and software required to run the system. The best service providers continuously ensure that their clients have the newest hardware and software. This leads to further cost savings from businesses not having to purchase their technology and phones.

It works with every mobile device:

Because these services use the existing internet capability to make calls, one can use the service on any internet-capable device. This most likely has an app that allows making calls from a smartphone, laptop, or tablet. Thus, it provides flexibility to work from anywhere with an internet connection. 

Connect anyone from anywhere:

Many business VoIP providers offer unlimited international calling as part of their business phone plans. But, this is not possible with a typical PSTN phone service provider. It is an essential tool for businesses that work with clientele across the globe.


Cost savings is one benefit that practically any business may appreciate installing so many phone lines before the costs start to rise, particularly if your business frequently makes long-distance calls. Traditional phone lines typically charge per minute for call time. In contrast, this modern phone only requires monthly ISP expenses. But, several service providers offer affordable or even free calling to overseas numbers.

HD audio:

As modern VoIP networks use cutting-edge high-definition codecs to produce HD audio, they sound even better than landline networks.

More than just voice calls:

It also makes video conferencing much easier, which is an additional benefit because we can share various material kinds, such as photographs, videos, and text, during phone or video chats. Conferencing features dramatically increase the capacity for providing presentations to resolve issues rapidly.

Greater Use of Available Bandwidth:

It optimizes the utilization of the firm’s current bandwidth, and it is one of its less well-known benefits to make better use of these resources. This technology constantly fills the blanks with data from other bandwidth users and makes it possible to cut and remove extraneous speech. This facility increases efficiency even more.

Excellent features:

Many businesses are not aware of all the benefits and extra features that a digital service offers. It connects a variety of devices using VoIP systems for any business to operate as efficiently as possible. Such a system usually contains caller IDs, virtual numbers, contact lists, voicemails, and other capabilities. But, they can all be utilized in more sophisticated ways to boost effectiveness.

Allows customization:

Any digital service is versatile! It allows you to customize the VoIP services to the individual organization’s requirements using the packages that different providers offer, which come with various features.

Natural disasters:

One of the most common criticisms is that a business would also lose its phone service if there is an internet outage for any reason or the event that an office phone goes offline due to a lack of network. Using VoIP, one can forward calls to mobile phones and other devices. Thus, the ultimate flexibility of this technology, such as inclement weather and power outages, is no longer a concern.

Ease of Setup, Configuration, and Maintenance:

One of our favorite aspects of VoIP is how straightforward IP phone setup is. Especially, if you are one without any technical expertise. There is no need for experts to run phone connections around the office here. Majorly, IP phones are called plug-and-play devices.


Compared to extremely efficient business systems that scale with the needs of the organization, traditional phone systems are significantly more difficult to expand. But IP phones would increase productivity and efficiency while lowering expenses.


Now you may get a clear idea as to why one must install cloud telephony in their organization. But, the greatest challenge is to get the services from the best service provider available.

Finally, if you own a small business, avail benefits from all of VoIP’s advantages with the services offered round the clock. These services are affordable, leading, and successful digital communications solutions.

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What is Radio Frequency?

Radio Frequency (rf)

Radio Frequency – Definition:

Radio frequency was best used in the 90’s and it is useful to calculate the rate of change of the oscillation of the electromagnetic spectrum. RF is a wireless means of communication and broadcasting. With an upper limit and lower limit being 300 GHz and 9 kHz, RF uses transmitters and receivers of various types to calculate and process.

Unit of Measurement and Radiation:

The radio frequency is measured in Hertz (Hz [Unit of measurement]) and it informs us about the number of wave cycles transmitted in one second. RF waves are invisible to the human eye. It has a particular spectrum and if the frequency of the wave is increased more than the intended limit of the spectrum, the electromagnetic spectrum might alter its form.

Thus, if the frequency of the RF spectrum goes beyond its upper limit, the electromagnetic rays emerge in the form of Infrared radiation, Gamma rays, X-Rays, and UV Rays most of which are visible to human eyes.

Frequency and Wavelength Relation:

What is Wavelength?

Not every wave is similar and they are generally made in the form which has crests and troughs or compressions and rarefaction. Radiofrequency waves travel in a form that consists of an alternate arrangement of Crests and Troughs. 

Wavelength is the distance between 2 crests or 2 troughs. 

Wavelength and Frequency Proportionality:

In most of the spectrums, Frequency is inversely proportional to wavelength. It means, that if the frequency of the wave increases, the wavelength of the wave decreases and vice versa.

RF Applications:

The usage of Radio Frequency is implemented in a wide variety of industries. RF predominantly is a wireless form. Therefore, it is used in cordless and cellular phones, radio and Television. This is to inform you that Wi-Fi and Bluetooth are also based on RF technology.

Besides, TV remotes, and Bluetooth accessories for computers and mobile phones, microwave ovens also operate with shorter IR frequencies.

Different Radio Frequency Bands:

As already informed, the frequency of the Radio wave can dictate the wavelength and the reach of the wave. 

For example, every wireless communication we know along with marine radio, TV, cellular phone technology, old manual radio systems, aircraft navigation, and finally satellite systems work with the help of RF.

Here is the list with a short description of various types of Radio waves, their range, and their application.

Radio frequency

ELF – Extremely Low Frequency:

These waves have an extremely low frequency ranging from 3 Hz to 3 kHz. Yet, climatic changes can easily affect them. Scientists use these waves to study the earth’s atmosphere.

VLF – Very Low Frequency:

The frequency range of the VLF ways is slightly more than ELF ranging from 3 kHz to 30 kHz with wavelengths of 100 km to 10 km. Due to its low frequency, it is not easy to design of the transmitter system. VLFs are commonly used in submarines.

LF – Low Frequency:

Its frequency range is from 30 kHz to 300 kHz and consists of a wavelength from 10 km to 1 km, these are called ground waves. These suit well for long-distance communication. In addition, LF is the most reliable form of communication in times of natural disasters.

MF – Medium Frequency:

This is the most popular frequency band ranging from 300 kHz to 3 MHz. The transmitter system is relatively easier than the above frequencies and it suits Navigation for ships and aircraft, coast guards, and other scientific experiments.

HF – Frequency:

Due to its high frequency and shorter wavelength, it is called a short wave. These waves can reflect from Earth’s Ionosphere and that’s why they suit for long-distance communication. High-Frequency radio waves work for Government systems and weather broadcasting stations.

VHF – Very High Frequency:

VHF operates between 30 MHZ and 300 MHz and is used in analog televisions. Please keep in mind that frequency modulation from 88 MHz to 108 MHz works in the VHF band.

UHF – Ultra High Frequency:

The band limiting from 300 MHz to 3 Hz, UHF allows all modern wireless communications. But, it is not easy to design and run the frequency system. You generally find this in the usage of Wi-Fi, Bluetooth, CDMA, and GSM technologies.

SHF – Super High Frequency:

In the modern days, SHF is feasible for one on one communication, satellite, and TV as any small hurdle can easily break the line. Even DTH services, mobile, GPS, and microwave ovens run on SHF.

Its frequency ranges from 3 GHz to 30 GHz.

EHF – Extremely High Frequency:

This is the highest frequency available in the radio frequencies. Limiting from 30 GHz to 300 GHz, Extreme High Frequency is good for advanced communication systems since its nature implies its usage. The current 5G technology is based on EHF for its large bandwidth. In addition, people use this in complex operations such as radio astronomy and weather analysis.


In the present days, after the digitization of the world, every type of technology integrates with each other for more feasible applications. Hence you can find the usage of radio frequency in today’s businesses too.

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What is GSM Technology


A Short Guide to GSM Technology

GSM technology is a widely used network for mobile communication all over the world. It was mostly preferred for its accessibility and affordability. 

Handling GSM technology is simple and is still used in many other applications. Also, it is about to change in the coming years.

If you talk about history, in brief, the GSM (Global System for Mobile Communication) technology; generally called 2G is a digital technology used to transfer phone calls and information. The 4G module is very fast and it could transmit nearly 1 GB per second. Besides, today’s 5G network could make more than a Gigabyte per second. The usage of 2G in mobile communications is reduced because of its upgraded successors.

But, this is to remember that the GST network is the first and most affordable service that has digitized the world. Also, it ruled the digital world for years till technology reached an upgrade.

And, 2G is comparatively slower than its successors in speed and security. But today, 2G is mostly used in the Internet of Things (IoT).

GSM Network Structure:

The 2G network works in 4 different stages namely;

  1. Mobile station
  2. BSS or Base Station Subsystem
  3. NSS or Network and Switching Subsystem and 
  4. OSS or Operations Support System

Factually, it is important to understand that every network provider has its own network infrastructure. Every element above in turn has many components working together. Let’s go with each part of the network in brief.

Mobile Station:

In order to connect between each of the stages, the mobile station is the first stage where the user connects to the second one. For this to address, it is a device with a unique identity called Subscriber Identity Module (SIM). This SIM, in association with the device, connects the device to the 2nd stage – BSS.

Base Station Subsystem (BSS):

This is a combination of Base Station Controller and Base Transceiver Stations. The transceiver station contains the transmitter (antenna) and receiver.

Through this, the station is able to send and receive signals. The base station controller makes the base transceiver station stay intact with the signals that are through the network.

Network and Switching Subsystem (NSS):

It has many different components generally called Core Network/ Core System. This enables the voice calls with other components which include;

Mobile Switching Center (MSC) – Works as a standard switching node like authentication and registration

Home Location Register (HLR) – Includes the administrative information like the previously identified location

Visitor Location Register (VLR) – Includes selected data received from HLR

Equipment Identity Register (EIR) – This is a decision box that assesses if the device to permit over the network

SMS Gateway (SMS – G) – This works for Short message services

Authentication Center (AuC) – It contains the secret key related to the SIM card 

Gateway Mobile Switching Center – Used to route the call

Operation Support System (OSS):

This is a cluster of many processes as well as technology with data and its application. The users manage their network with the help of OSS. Describing its usage, Operation Support System,

  • Configures network components
  • Manages offered services to the optimal level
  • Keeping the system state intact and handling its errors
  • Maintains service quality and the quality of experience

However, at the foundational level, all the network providers have the same infrastructure but to customize, additional features might be added to enhance the security and quality as well.

GSM Features:

Note, that the features of GSM technology cannot outrun today’s 5G tech. 2G systems are consists of basic but essential and secure features. It is not an exaggeration to state that the security incorporated with the GSM system makes it the safest telecom standard available of its time. The features of the GSM module include:

  1. International roaming
  2. Compatible with ISDN (Integrated Service Digital Network)
  3. Phone book
  4. Alarms and Clock
  5. Allows new services
  6. Fixed dialing number
  7. Spectrum efficiency
  8. Short message service 
  9. Encrypted phone calls


In simple terms, to present the GSM module is safe and used by many sectors. GSM technology works for automation and security purposes. This is also used in medical services such as basic and simple telemedicine systems. 

The limitation of the GSM technology is the bandwidth. It allows many users to use the same bandwidth and such a situation might give rise to random interference. Bandwidth limitation is the result of this. Apart from this, electronic interference is another drawback of the GSM module. Only, for this reason, it is necessary to switch off your mobile phones at places like airports and hospitals.

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Get to Know VoIP Features – Extensive Services of VoIP

VoIP Services

VoIP Features and their providers:

VOIP stands for voice over the internet protocol, used for making and receiving business calls through the modern cloud phone systems over the internet. The VOIP name refers to the protocol that helps in routing the calls between the end users. Currently, businesses of all scales prefer advanced VoIP features for desired productivity.

So, a VoIP Service Providing is a business that offers voice-over-internet protocol (VoIP) services to customers, who may be individuals or businesses.

How do VoIP calls work?

  • Internet-based calls can be placed and received adhering to the packet switching technique. It is a set of internet standards or protocols and you can place the call using this approach. The voice is broken up into digital packets and transferred across the internet. When using VoIP servers to reach their destination, the compressed digital packets choose the quickest route with the least amount of traffic. VoIP servers connect the calls to different telephone networks.
  • The digital packets are compressed into voice signals at the receiver side once they arrive at their destination, whether it be desk phones, laptops, or mobile devices. 
  • The service provider oversees the entire procedure and provides all of the features of a standard phone without using a public switched telephone network.
  • The end users must have VoIP software installed on their mobile devices or laptops, or SIP-compatible desk phones, to establish a VoIP connection. They need an IP address that permits them to place and receive calls across the network.
  • The cloud, which is controlled and accessed through the internet dashboard, houses all of the end user’s data.

 VoIP requirements:

Therefore, to make it simple to set up VoIP in your communication system, check out the things listed below.

1. Internet access:

Keep a steady, reliable, and fast internet connection from a nearby ISP provided by the internet service provider. Typically, a good speed per device suits to set up VoIP in your company. If your company intends to grow, use the same ISP and increase the bandwidth.

2. Devices

Existing analog phones, softphones, and SIP phones can work to manage VoIP calls.

ATA (Analog Telephone Adapter):

ATA stands for analog telephone adapters, which the VoIP service provider provides and is used to link the current traditional phones to the internet. Connect the phone, router, and the adapter; it ceases to function as a standard phone


Download the app from the relevant service provider to your smartphone, laptop, or desktop, log in with your account information, and use the setup.

SIP phones:

VoIP phones, also known as SIP phones, are helpful for medium-sized to large businesses.

However, the benefits and features achieved are the same regardless of the device, utilize the VoIP-enabled device from any location, depending on the requirement.

To choose the best VoIP system.

  • Verify the plans, paying attention to the duration and call prices.
  • Uptime
  • Delivered customer service evaluations
  • Reliability
  • Features
  • Customers connected to the business
  • Study cases


Here are a few brief descriptions of the standard VoIP features found practically with all VoIP phone systems:

  • Greetings: There is no need for a physical person to answer calls, ensuring that the company will never miss one. You can customize this too.
  • Three-way calling makes managing conference calls simple.
  • Voice to email: This feature forwards voicemails to email.
  • Call waiting: while you are on another call, find out all the information about the caller who is waiting.
  • HD calls: You will listen to the call in High-definition.
  • Call forwarding: if you are not at your desk, forward calls.
  • Call rejection: This function prevents calls from strangers.
  • Internet voicemail
  • Advanced call reporting: You can automatically generate and update Call reports.


In fact, call charges are mostly helpful for small firms since they avoid making hardware and software investments.

Simple setup: The phone system is simple to set up and maintain.

Storage capacity: Because, everything is stored in the cloud in less physical space, huge organizations do not have to worry about storage databases.

Strong features: In the section of our blog before this one, we described a few features that come standard with practically all VoIP phone systems that can help you advance your conversations.

So, allowing employees to work remotely gives them considerable freedom and boosts productivity for your company.

Scalable: Since additional clients can be added while you are already in a conversation, the system is highly scalable without the need for additional physical devices.

Reliable: VoIP offers excellent security because calls are encrypted and sent over a secure network. It restricts access to the databases to authorized users only.

Expansions: It’s simple to grow your company while spending less money and saving significantly more than you had planned.

Automatic backup: A backup is essential and is performs automatically across many servers.

Disaster recovery: Your backups are kept at all times, you shouldn’t be concerned even if a system crash occurs unexpectedly.

Call monitor: You can record all calls made via the VoIP phone system, even missed calls.

In addition to the above, the call won’t drop while you’re on another call.

Mobile app: Simply download the app from your play store on Android or iOS to start.


Summing up, all of the information we shared regarding the features and benefits are just a scratch. Vitel Global offers them at reasonable prices being the top VoIP service provider, We offer more than 60 highly prevalent features, embracing your company’s opportunities around the globe.

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