Every industry is transforming and upgrading its technologies with the latest and new releases that swift the profit graphs or productivity of the organizations, mid-sized to large ones. One of such technologies that have been showing tremendous benefits irrespective of the type of industry is “VoIP”.
VoIP, Voice Over Internet Protocol is the most trending communication technology that has been proven to be more advantageous and successful in driving the organization’s growing steadily. One such industry or field that is implementing and experiencing VoIP technology services or cloud technology successfully is the “Healthcare industry”.
In simple words, VoIP has transformed the healthcare industry communications into a massive, unified communications setup for internal and external communications.
In this blog, we give a few reasons that explain how cloud technology has changed the communication setup in the healthcare industry:
Modernized communication setup in healthcare helped healthcare professionals like nurses, doctors, and other staff to get connected easily from any location using any device that gets connected by internet connection.
Easy to manage the patient’s calls, no chance of missing a single call
Easy to maintain the call data helping in call analysis by using the advanced call features of the VoIP phone system.
Get connected with the healthcare professionals of other hospitals to share the complications related to the patients that couldn’t be resolved at their hospital.
VoIP has been successful in emergency situations that helped in avoiding the delays in requests for ambulance service at whatever and wherever required.
Easy to install
KEY ROLE OF VOIP DURING PANDEMIC ERA:
VoIP played a pivotal role in the pandemic era by bridging the gap between healthcare professionals and patients through online audio and video conferencing calls. VoIP system helped the healthcare industry in productivity by managing and attending a maximum number of calls from the patients. VoIP helped to attend patient calls anytime by the physicians as VoIP can be easily installed in mobile devices evidently proving the concern towards the patients by the health care professionals supporting during the tough times faced by the world.
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Virtual phone systems or VoIP play a key role in improving the productivity of organizations irrespective of their size and field. One such field where huge benefits are achieved gained by implementing the VoIP phone systems for business communications is the “financial industry”.
Many organizations in the financial sector have upgraded their traditional phone systems to VoIP services…
Time-saving in customer calls
Handles multiple customer queries at a time, by directing the calls to the concerned department quickly
Call monitoring is done
Easy to share the data between the teams
In the past decade, VoIP phone systems have been said to be the most successful technology trending in the markets and many of the diversified fields have inclined towards VoIP services by leaving the traditional phone systems behind.
Benefits achieved by the financial industry by implementing the latest technology
Most of the financial industries have expansions across the globe, VoIP phone systems help the internal teams and management to stay connected with the teams of other branches easily using advanced features like video conferencing, audio calls, and many other features that are highly flexible for scheduling meetings, sharing the data and recording the meetings and many other advantages can be gained.
Businesses can compare the phone bills of the calls done by using the traditional phone system and VoIP phone call bills. There are huge cost savings done by the companies, particularly it is more beneficial to the start-ups and mid-sized organizations as many companies make international calls to stay in touch with their international clients.
VoIP phone systems are highly scalable, as sometimes you may get a situation of attending and making calls from the office location where VoIP can be attended through mobile devices or from your laptop.
Increased customer support can be observed in the companies by attending multiple calls at a time and resolving them quickly and efficiently by the automated calls
Good internal collaborations
VoIP technology allows access only to the team members over the information stored in the databases.
Internal teams work easily and quickly by collaborating and sharing the information on a single platform thus increasing the efficiency of the organizations.
VoIP phone systems are reliable phone systems because there is no chance of losing a single call when there is power loss as they are directed to other defined destinations like mobile devices or laptops.
VoIP services are useful for the financial industry because of the advanced features integrated with the VoIP phone system that allows in handling multiple clients, customers, issues and in expanding their business simultaneously.
Vitel Global communications serve financial organizations with their excellent services rendered through the VoIP business phone system providing a seamless customer experience.
We deliver these communication solutions integrated with excellent features, plans, and benefits which are very easy to set up and to work on the user-friendly communication platform at a time by your team members.
For more details, visit our website and start creating wonders in your organization right away.
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In the past decade, communication between people was done using traditional or analog phone system which was connected to the public switched telephone network using copper wires. Then slowly the technology has driven the communication system to an easy and modern tool or device that is nothing but “mobile phones” which can be seen in everyone’s hand these days.
The integration of mobile phones with the latest communication software or app has brought huge success both in business and personal communications.
Characteristics of mobile IP:
Mobile IP provides high security but restricts transparency for many higher applications.
Increases the efficiency of the applications
Information is highly encrypted to avoid data corruption.
A mobile app is very scalable
Easily compatible as it gets automatically updated with the new applications when added.
Advantages of mobile VoIP app:
It is very cost-effective compared to traditional phones.
The business handles multiple issues of multi-callers.
Gives 100% efficiency
Gets connected anytime, anywhere
The auto switch is available
What is VOIP technology?
VoIP is the acronym for voice over internet protocol which converts digital signals into sound and vice versa over the internet following the internet protocols.
The VoIP phone system has been implemented successfully in the business areas initially and later this technology has been started using even for residential purposes. Till 90’s people use to have land phones or traditional phone system in their homes even after carrying mobiles in their hands but now in this 21st-century cell phones have been replaced with analog phones because of the major benefits obtained from it. These traditional phone systems were then converted as VoIP phones integrated with the latest features available same as the VoIP business phone.
Later VoIP has been advanced with the latest technology that is mobile app integration that is more flexible compared to the VoIP phone system using traditional phone numbers.
VoIP stands for voice over Internet Protocol, proven technology that allows anyone to make and receive calls over an Internet connection. Initially, VoIP was implemented successfully in small and large businesses, but now, due to the benefits and advantages gained from this technology, it has started attracting domestic users or for residential purposes, which was also proven successful. Before VoIP technology was implemented at home, traditional phone systems were used which didn’t include powerful features that are available with VoIP phone systems. VoIP service providers or residential phone providers are the ones who delivered the cloud phone services to the customers which include powerful features that are not available with a standard for service loan like auto attendants, call recording, customer caller ID, voice to email, call waiting, do not disturb, parallel calls, conferencing and many more.
An IP address that stands for Internet Protocol address is the one used by the computers and devices that communicate with each other on the Internet. VoIP uses your Internet connection for making and receiving calls using any device which doesn’t depend on the public switched telephone network as in the case of traditional phone systems.
How VoIP Works:
Connect your phone to your switch or router in your existing LAN
Your VoIP service provider will establish a call when you dial a telephone number and exchange the data packets from your IP phone.
VoIP phone converts these digital signals back into the sound received by the end-user.
Benefits of VoIP
VoIP calls are integrated with more advanced features like DND means do not disturb, parallel ringing, blocking, virtual number, two simultaneous calls, automatic call forward, conference calls, voicemail, follow me, and many others.
The cost setup for traditional landlines is high compared to the VoIP phone system. VoIP setup is extremely easy and charges zero cost as it doesn’t have any hardware setup.
No maintenance costs are incurred for VoIP calls, but maintenance costs are expensive for landlines.
Landlines do not use any technology for making and receiving calls, but the VoIP phone system works on a cloud basis which operates and access data over the cloud servers.
Cloud technology is an advanced technology that saves huge costs operated and maintained by VoIP providers.
Landlines deliver reliable services as the communication delivered on both sides is highly secured, whereas VoIP calls reliability and security depend on the services delivered by the VoIP service providers which can be altered according to your requirements.
Traditional phone systems use analog signals for communication or making and receiving calls transmitted through copper wires.
VOIP phone systems use digital signals or data packets over the internet. So, it depends on the VoIP provider to deliver data packets without missing them.
The traditional phone system is not highly scalable because we need to add additional physical lines for extra numbers, whereas VoIP phones require no additional phone lines for extra numbers.
Digital up-gradation and maintenance are not required to be done manually but are done automatically.
VoIP is highly scalable with a low cost that meets your domestic needs.
The voice quality is the strongest key point that focuses on any type of communication tool you are using for your personal needs. It depends on the better VoIP provider who delivers high-definition voice quality in both local and international calls. When you come to landlines, they deliver good voice quality, but when you come to international calls, you may find of low quality of voice with jitters and latencies.
VoIP depends on good network connections to avoid congestions during the calls, whereas landlines require extension numbers for making out of local areas which may connect or may not connect a few times.
Landlines follow a very conventional approach for making calls that don’t implement any latest technology, but VoIP calls implement the modern approach for making and receiving calls that are integrated with many benefits that couldn’t be delivered by traditional phones.
For example, just install the VoIP app on your mobile and make easy calls to your close ones that cannot be achieved through analog phones. So, make unlimited calls using handy technology whenever and wherever across the globe.
The call tariffs of the landlines for making local and international call rates are high when you observe the call tariffs of the international or nationwide calling packages.
You can make unlimited calls after opting for the right package suitable for your personal requirements and contacting your closed ones with flexible packages.
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This article is about to discuss the technology and the hosted service or providers. Let us know what is VoIP communication technically.
One of the dominant, successful technology implemented in the communication world replacing the traditional phone systems is VoIP. Voice over Internet Protocol (VoIP) is a new way of communication technology implemented in businesses or in residential areas. It is a technology that allows users to make telephone calls over an IP network or the internet by sending sound packets between the receiver and the caller. The communication process in the VoIP technology follows the process of sending data packets over the best path avoiding jitters and latencies.
What Is A Cloud PBX?
The cloud-based phone system is a process of delivering communication services over the internet. The “cloud” is the internet. A cloud-based phone system or internet phone system is also known as a business phone system that has the ability to deliver calls over the internet and provide telephony applications like voicemail and call recording, call forwarding, call rejection, and other features.
The biggest advantage of Cloud PBX is, no matter where your offices are located, all of them can be connected to the same instance of Cloud PBX. Employees from one office can connect to another by just dialing internal extensions for small and medium-sized businesses. Cloud, also known as ‘Hosted’ simply refers to the product being hosted by the provider instead of being installed on-site. A typical Cloud PBX provider will handle call routing and switching at their specific location, and manage all the PBX equipment and software utilized and implemented in the virtual PBX services. The added benefits of cloud PBX voicemail, call blocking, conference calling, call auditing, call logs, faxing, and automated messages.
How Does It Work?
Voice over Internet Protocol technology is used for making and receiving calls using a high-speed Internet connection where you no longer need to pay huge traditional phone bills.
Virtual PBXdirects and manages call routing service internally in organizations where employees can work from any location
VoIP directs your calls straight to your phone by using your high-speed internet connection. Using your phone is just like normal, you will hear a dial tone, dial your numbers and make your call, hanging up when you did. The only major change is that you no longer need to pay crippling bills using your usual telephone company. RECEIVING CALLS Callers dial your phone number or directly to an extension Callers are greeted by a custom auto-attendant Virtual Cloud PBX manages call routing through your company Employees can work anywhere Voice mail can be left on an extension and sent to a mail address. MAKING CALLS Using a Virtual PBX VoIP phone Just pick up the VoIP phone and dial No long-distance or inter-branch charges EXPENSES Cloud PBX offers a lower total cost of ownership with predictable and affordable monthly charges. This fully outsourced solution allows you to free up your budget allowing you to focus on your core business and maximize productivity. Since Cloud phone systems fall under operational expenditure as opposed to capital expenditure, they are also very attractive to many companies. Companies avoid the need to buy an expensive phone system and there are no installations or maintenance costs whatsoever STAY CONNECTED With a Hosted Cloud PBX service you have the ability to connect numerous offices and employees in a single system. It is very flexible and scalable too as resources will not be wasted should you hire more employees or reduce their amount. Your company could expand by thousands of employees and the Cloud service will still be able to meet these needs. Some businesses have even chosen to have no premises at all but rather use the Cloud PBX system to connect remote employees with their domestic telephones while still receiving the same features as any other PBX user. A great feature of Cloud PBX is that businesses have the option to choose their own area code, even if they themselves are not located in the region. For instance, if any of your employees are based in New York but you find a lot of your clients and contacts in Los Angeles, the Cloud PBX service allows you to register your number in Los Angeles and treat all communications made there as local calls. Over time, this could save thousands of dollars compared with long-distance calling. If this isn’t an issue for you, Cloud PBX also allows your company to choose its own number or keep it as it is. SECURITY Cloud BPX services are also very secure, with many companies utilizing modern firewalls and anti-virus protection to ensure that there are no unwanted breaches by hackers or intruders. Indeed, VoIP telephony systems encrypting the data before it is even sent actually further enhances security.
often people think that Business VoIP (Virtual PBX) and Cloud Phone Systems (Hosted PBX in the cloud) are one and the same. Despite the fact that both the business phone systems help lower your TCO (total cost of ownership) than an on-premises phone system, they are not equal.
The differences are significant between business VoIP and a cloud phone system, most probably in terms of functionality. The major difference is that the virtual PBX is an automated answering system, which only directs the call, whereas the hosted business VoIP phone system is a complete professional phone system.
Deciding on the right cloud phone system is crucial for a successful business. Several factors play an important role when determining the best cloud phone solutions. Each cloud phone system provider has its own strength and weaknesses. However, before you come to a decision, you need to find out exactly what output do you expect from the hosted business VoIP phone system or cloud phone system provider’s solution.
What did We need for our Business?
1. Phone solution specially designed for small & medium-sized businesses;
2. Parallel features & collaboration tools available for every user;
3. Freedom from desk phone;
4. Time and resources savings on phone hardware management;
5. To eliminate hardware costs;
6. High scalability, a system that grows with us;
7. Should support all kinds of UC users;
8. Finally, a business phone system that empowers your business.
Why Move Your Phone System into the Cloud?
There are several reasons why businesses should transform their existing phone systems to cloud phone systems or hosted business VoIP phone systems. Some of them are:
The cloud phone solutions are specially designed keeping all sized businesses in mind. It provides all the powerful UC features at a very affordable cost.
No need to sacrifice features and flexibility. A cloud-based phone system offers parallel business-class features for every user such as call forwarding, unified messaging (transcribe voicemail & sent to email inbox), call hold, contact list synchronized with the office phone system, follow me, three-way conference, auto-attendant, and many more.
A softphone is one of the wonderful UC applications that enable mobility features for users. It detaches you from your office desk phone allowing you to make and receive calls along with extension dialing right from your Android & iOS mobile & desktop devices.
It saves your company valuable time and resources by taking off the hardware configuration and management burden from your shoulders. Additionally, lower your total cost of ownership (TCO) & minimize OPEX.
Get running your business phone system in the cloud with zero upfront hardware costs (major CAPEX savings).
Cloud phone systems are designed to offer high scalability as new users can be added easily without the need to buy additional hardware.
The cloud-based VoIP systems are fully compatible and support all kinds of users such as System Administrator, Office Manager, Receptionists,s and Mobile Worker.
A hosted business VoIP phone system empowers your business with its unique on-number reach that makes you available at all times on multiple devices.
Quality of Service
A bad service can hammer the VoIP calls. Often, the voice quality and clarity depend on the Internet speed used to connect the systems in the cloud. It’s always recommended by cloud business phone system providers to avail high-speed internet connectivity when choosing a cloud-based VoIP solution for a business.
The failover systems in the cloud are monitored 24×7 to ensure the redirection of PSTN traffic within seconds in the event of disastrous hardware or software failure, providing you consistency and reliable service.