In this blog, we ensure our readers to know about the terms VoIP, API and how to integrate the technology with the interface. First, let’s see the definition of VoIP.
VoIP (voice over internet protocol): VoIP, is a technology that helps us to make voice calls using internet connection instead of old traditional phone system.
API (Application Programming Interface) consists of set of functions that permits applications to operate and access the data with third party components like software components, operating systems or microservices to deliver user response to any system and also to deliver the system’s response back to the user.
So, now a days many organisations are implementing the latest method of integrating API with VoIP technology which helps their customers as well as their associates for flexible, low cost and easy maintaining calls. In olden days, it was not possible for any technology to get integrated with the phone system as they were analogue phones with which integration was not possible. But now, VoIP calling API has brought a new revolution over digital communications as one can easily make calls, record them and transcribe too automatically.
Vitel global offers many cloud bases applications and services that offer APIs that help to export or import data where VoIP is easily integrated with the popular enterprise tools such as CRM apps , HR software and other apps.
Features Of API Integration With VoIP
Push to talk
Live audio streaming
Crystal clear voice
Make private calls
Benefits Of API Integration
Access on any device
Access in any platform
No private information is shared to third parties
No code writing
Easily imports and exports data
Reduces the bandwidth of data usage
With a hardworking and dedicated team of API developers Vitel Global is offering many flexible packages with enriched features implementing advanced technologies and protocols to build high end apps that meet your business needs that add an additional performance.
A cloud PBX is a phone system used in business that is hosted on servers in offsite data centres over the internet. Cloud PBX systems have become very popular in recent days because of its features and benefits provided. In brief:
Cloud PBX provides have best and more features than traditional PBX
It is very cost effective
It doesn’t require any hardware equipment
Enables communication within and outside the organisation
Depends on the internet connection
Complete access is over the internet
No maintenance issues
No hardware technician required
Will maintain backup
Auto attendant is provided
Features like call queueing, recording, call ID, call blocking, call forwarding are provided
Cloud PBX systems has brought a revolution in the world of telecommunication field which can be explained by its advantages:
CLOUD PBX which is also referred as virtual PBX where any data or software can be hosted in the cloud instead of infrastructure like servers. This cloud PBX has both strengths and limitations which are discussed in this article for our readers.
Advantages Of Cloud PBX
cloud hosted PBX solutions are high cost saving as clients invest money only in the services that are required to be handled in the cloud.
The setup time for installation, analysing and provision is very less compared to traditional phone system. Time can save in server maintenance; upgradation of software is easy.
No need of buying additional hardware like phone system as old phone system can be used as it can be interfaced easily with the existing infrastructure or hardware.
It is very flexible as cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using smart phone, desktop or PC which allows employees to work from their home.
Many additional features like call control, voice menu, time conditions, call recordings which are upgraded continuously with no additional cost and effort.
High quality voice calls are delivered through cloud hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.
It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.
Disaster Recovery and Redundancy
Top PBX providers provide services with cloud PBX systems with high reliability with high dedicated resources and servers. Top PBX providers will check out that when disaster occurs unexpectedly then definitely there will be less chance of losing the data and even in case of losing surely there’ll be a recovery for your data.
It minimises the customer support as there are minimum chances of error occurrences compared to onsite systems.
What is VoIP phone?
VoIP is an acronym for voice over Internet protocol is a technology implemented in business phones to make and receive calls over the internet.
One can use traditional phone as VoIP phone connected through internet
Make calls anywhere
High quality audio
Make unlimited calls
Ready to work from anywhere
From the definitions of VoIP and cloud phone systems, the consumers think that both technologies are similar indeed the fact is that both the technologies are different in functionalities and are not equal. Virtual PBX means VoIP provides automated answering system whereas hosted VoIP Business Phone is a professional phone system. The cloud PBX is implemented in all sizes of businesses at very affordable costs. It is very time saving providing all features and flexibilities from any device. It is preferred in companies as it doesn’t add any additional hardware equipment. The cloud PBX supports system administrators, office managers and mobile workers for their functionalities. Cloud PBX extracts information and access them from VoIP server and becomes a phone using internet. The voice quality of PBX systems is very high as it implements VoIP technology. For PBX systems companies must additionally lines to complete the phone system whereas cloud PBX system doesn’t require any additional lines. Both VoIP and cloud PBX may have almost same benefits and features but the difference lies in the scalability, hardware maintenance and costs.
CRM integration is very successful when implemented in small business when compared to large business areas as customer relationship management is very important for small business and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.
The five things which are important for CRM integration to get implemented in small business :
COST: CRM integration for small business provides affordable solutions on cloud based CRM platform as there is no strain of infrastructure headaches like maintenance and hardware equipment.
CONVENIENCE: It is very convenient application as it can be accessed through any cross platform that means it can be connected through web, smart phones, tablets which helps to work together.
CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
CONNECTIONS: The best CRM will easily integrate with provide the full product service suite irrespective of the platform they are implemented and executed.
CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.
Features That Are Required In CRM For Small Business
In this article, let’s see the features that are required in CRM for small business before knowing the benefits that are obtained by every small business:
Reports and dashboards tools are available which helps to view the statistics, customise reports, report generation are done
These are the few features that are obtained through the implementation and integration of CRM with the other application.so, let’s see the benefits now which are obtained through CRM:
CRM Benefits For Small Business
It allows to manage bigger amount of data which in turn helps to grow the business
Perfect organisation of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
Easy collaboration done through online where issues like input data and other notifications are easy
Better and more effective team communication between the members of team between different branches are allowed.
Easy to perform online operations and marketing the products of your company
Easy automation for everyday tasks is done
Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
Easily trackable through messages and email templates.
These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company. we hope this article has helped our readers which explained the benefits that are obtained by having CRM software which is handy too.
Today, in this digital world every individual can be seen holding and carrying a mobile in their palm right from kids to elder ones as one can know the entire information and news of the entire world just by swiping and clicking on screen.
Day by day , every business is changing their strategies towards marketing to reach out the target audience or people.
This blog helps you to know what is mobile messaging and its features.
Mobile messaging is a service that are provided by any type of businesses or organisations which is implemented for customer support, sales, recruitment or to simply say that one can communicate with their target audience or end users for communications. Communication is required between any two persons right from residential purposes to business areas and this communication ultimately requires some media to convey the message to the end users. So, thus mobile messaging plays a vital role for communications in marketing field.
There are three types of mobile messaging:
SMS and MMS: SHORT MESSAGE SERVICE is the primary service provided through mobile phones to communicate the products delivered by the company. This is a simple text that can be sent which is similar to standard text message which is implemented by normal people for communication and by business it is used for marketing purposes. It is very effective and fast process of reaching the customers. It can fit up to 160 characters in the messaging service. MMS multimedia message service is the way of messaging in the form of graphics or pictures embedded in message sent directly to the customers.
PUSH NOTIFICATIONS: It is a simple form of text sent by your app to the end users that appears on their mobile device to receive the notifications or alerts by the consumer they should install the respective apps and agree for the push notifications which is related to discounts on their products ,upcoming events and activities related to the company and others.
IN APP MESSAGING: This is the messaging process implemented only in app installed by the end users that means whenever the consumers will open the app then only the latest updates or messages will be visible.
Mobile Messaging Features
Mobile messaging is mainly implemented in organisations irrespective of size of the company as it has many features that are given below:
Support: The main feature of this mobile messaging it supports customer issues without making anyone hold.
Missed calls: no headache of missed calls
Connect directly with candidates and consultancies for recruitment process
One can use the existing number instead of taking new sim and new number that may be existing landline or toll free
Can opt for 10 digit number with area code.
Send messages at perfect time irrespective of typing message means type it and send later
Leave notes of your meetings to your team
Frequently used messages can be simply copied and sent
Import and export contacts is allowed
Prioritise messages according to time or date of receiving which helps to read important messages first and the other stuff later
Mobile messaging has never lost the importance or role in marketing sector though many technologies have come into the market for marketing their products irrespective of type of business or whatever may be the business sector. we suggest our existing clients to go for this type of marketing with us and keep your business profits balanced or hike.
Cloud PBX is also called as virtual PBX or hosted PBX (private branch exchange) is a telephone exchange system built, delivered and managed by third party service provider which is accessed and executed through internet which is IP based telephony solution where the hosting service for any software which is done on server whereas the cloud PBX hosts all software and the entire data in the cloud. In simple terms, it is a virtual phone that provides secure and reliable business phone system through the internet following IP.
Types of PBX:
The main types of PBX systems are classified into two types :cloud PBX, traditional or onsite PBX.
Cloud PBX: it is a hosted offsite service offers over internet which doesn’t require additional equipment like servers for storage purposes.
Onsite /traditional PBX: onsite PBX refers to a system which is executed on business server.
Cloud PBX features:
The features of PBX system that have many features
Cloud PBX systems are the latest and newest systems that are implemented in PBX technology for businesses that have their advantages as well as disadvantages. First, let’s see the advantages:
✓ low cost
✓ less hacking chances
✓ high control
✓ create virtual offices across the globe
✓ easy maintenance
There are few disadvantages that have being in the process of implementing new solutions to rectify them and they are:
✓ not highly reliable
✓ less secured for online pbx systems compared to onsite security.
✓ updates in cloud pbx is late compared to onsite.
Process of set up cloud PBX:
To set up cloud PBX is very simple and quick as it is takes less than one day as it gets activated within hours. Just sign up with your details then account gets created and activated from their own personal interface. There should be stable internet connections maintain speed of 150kbps and a supported operating systems.
Current market analysis on cloud PBX:
Cloud PBX software market is growing at a very faster pace when compared to the market growth rates over last years and expected to grow more in the coming years which is generated in the form of many reports after evaluation of many market areas. Many trends, factors and restraints are considered for making reports which may effect the market directly or indirectly. The main five forces which play as main key players like: buyers bargaining capacity, suppliers capacity of bargaining, new entry, substitutes, degree of competition. The main participants in the market are system integrators, intermediaries and end users who all are benefitted by implementing this cloud pbx solutions. Even vital global is becoming key and dominant player in the market for providing cloud pbx solutions.