automatic call distribution

Reading Time: 6 minutes A call flow serves as a guide for agents, outlining the sequential steps and prompts… Continue reading What is a Call Flow? Steps to Develop an Effective Call Flow?

Reading Time: 5 minutes Communication is an entity in business operations and both are not the same thing. A… Continue reading Call Management Software: What is it & what does it do?

Reading Time: 5 minutes Call Routing is an essential business calling feature. When a customer calls a company’s support… Continue reading What Is Call Routing & How Does It Work?

Reading Time: 4 minutes Automatic Call distribution (ACD) is a VoIP feature that serves the purpose of routing customer… Continue reading What is ACD (automatic call distribution)?