VoIP Phone Solution

Major things to keep in the notice before attending an online meetings

After the influence of the global pandemic, it is not a wonder to believe that the entire operating system of businesses has changed and has taken a whole new face. It is a real asset to remote workers. Apart from professional meetings, cloud-based business communications are the curtain-raiser to many online events.

Nowadays, there are many people looking to meet new people at online events. If you are one of them, you should follow some essential things beforehand.

It is a fact that online events are getting increasingly popular today. Because they allow people from every part of the world to connect and interact with each other and share ideas. In fact, we call them virtual meetings or webinars. These events usually last between 30 minutes to sometimes several hours.

Now, in this blog, we will share some tips so that you can take notes before attending such an event and perform well.

Importance of Online Meetings:

Most administrators know that online gatherings merit the venture and bring up many advantages. Online conferences’ basic advantage is that they reduce travel expenses and the time required to gather people into the office as it facilitates participation from a distance.

Another important advantage is that it can provide a complete record of the meeting without any omissions.

It is simple to share information with the entire team, which can reduce the need for unnecessary repetitions of meetings. It is also a unified communication solution that facilitates instantaneous and dependable communication with partners or customers worldwide.

Choice of Correct Online Meeting Format:

It is very crucial to correctly choose an online meeting format that works best for your schedule. Basically, we have 2 types of online ones.

Audio-only meetings:

Suppose you don’t need the internet, screen sharing, or video; then a standalone audio meeting is ideal for quick sessions. During your meeting, the object is only to inform and discuss a few things, talk about important company news with a directive about a new way of doing things. Here, you can note the people in the gathering and record the call for future reference or follow-up.

Video conferencing: 

If your online meeting consists of a dispersed group of people/team or a virtual face-to-face with a client/interview, video conferencing suits the need. Also, video conferencing can strengthen communication and reduce misinterpreting nuances and tone to improve rapport and trust among participants.

Leading an Online Meeting:

Here is the game changer! It is crucial to recognize the best individual to drive a gathering. For this task, it is better to choose an organized person that must be a natural speaker who can effectively lead a meeting. Because delegating responsibility is the key to a successful online meeting. If there is a recording error, there is a possibility to encourage your host to delegate specific tasks. The delegate will handle the Q&A portion and maintain a written list of highlights in the online meetings.

The Ideal Time to Meet Online:

Now, the time of the meeting determines the availability of the participants. Therefore it is important to pick the best time for meetings to get people to attend there. Probably, a preferable time is the middle of the week when most of the members are available. Simultaneously, please be sure to account for people who are in different time zones.

To ensure the success of the meeting, particularly telephony with cloud PBX is the option preferred by many companies worldwide. However, it is better to send reminders and ample notice in advance so that you can encourage participation in a meeting. Also, make the purpose of your online meetings clear and when you expect it to begin and end.

Suitable Place for an Online Meeting:

Look for a quiet room with your equipment and a blank wall should be a backdrop. This is ideal for an online meeting. Encourage the participants in the meeting to locate a quiet location and turn off their microphones while they are not speaking. Keep in mind that attendees may be arriving at your meeting.

Guiding a Successful Online Meeting:

All online meetings are similar to a meeting from a home or remote workstation, a business location in a different time zone, a hotel, an airport, or even another international location.

To guide your online meeting, it is important to develop a concise agenda. Once you determine the goals of the meeting, it is good to divide the session into segments. Prepare your notes in advance to decide how to organize and convey the information.

Online Meetings

Follow the Below Points for a Great Presentation:

Use a PPT slideshow to highlight points, but it does not mean reading it literally. The information should be focused and on track. Make sure that no distractions or interruptions could disrupt the meeting’s flow. When the meeting concludes, encourage the participation of the rest of the members through a structured Q&A session.

Don’t forget to send a follow-up email to all participants after the meeting. In the mail, you must describe the key highlights of the session including any decisions or conclusions you have made. In addition to that mail, send a recording or transcript of the call.

So, this is the plan to organize and carry out a successful and engaging video conferencing session. 

Till now, we have gone through the elements that you have to do to generate a good online meeting. Now, let us go through the don’ts; 

Do not Do these While Conducting an Online Meeting:

Mute yourself or reduce the background noise because it may disturb others. Because it is a good habit to mute yourself when you’re not talking so that the other people in the room get distracted due to the unwanted noises.

For example, sounds while typing, children playing around, a siren in the street, or other distractions can disturb the meeting. While speaking occasionally, do use the mute button whenever someone else speaks. Try your best to reduce background noise before the conversation begins.

Body Languages and Gestures:

It is a benefit in a video meeting, especially where you can also use gestures and other body language cues to reinforce your message, but do not overdo it. Also, do not completely rely on body language to make your point. On a video call, these wide movements can create unnecessary distractions than in a face-to-face conversation. Of course, you should move but at the same time, make an effort to keep your movements to a minimum. 

For example, if you’re pointing to a chart placed behind you, you should say which chart you’re pointing to. Never assume everyone will look at your presentation. You can only be sure that some people are looking at the screen. Therefore, repeat the statement verbally whenever you perform a particular action.


Not much to say but we want to give more tips to make your view more engaging in an online video meeting. Make sure there is a light facing you but the light should not be too bright. Bright lights can make the image look burnt. Check the frame if you fit before starting the session and the participants will be fairly impressed. 

Organizations prefer cloud-based business communication with advanced calling features. Vitel Global is the leading communication partner of many firms globally and we have made business communications as hybrid learning with all one app.

VitelGlobal promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

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How Video calling integration assists businesses in improving the sales

Modern technology has gifted the present generation with an advanced option of video calling. Unlike phone calls based on audio, real-time communication through video can enhance the business to customer and business-to-business relationships. 

Today, sales professionals have started searching for new ways to modify their approach in order to communicate with prospects and also customers. This approach could help as most firms nowadays allow remote and flexible work-from-home options.

Fortunately, VoIP is a forgiving and straightforward technology that sales representatives can now use to meet with potential clients, contacts, and staff members, irrespective of their geographical location. This blog is about the video conferencing feature in the VoIP business phone system and lets us get into the details of how Video conferencing features can help business organizations in improving their sales.  

Discussing video conferencing technologies, consider email and chatting apps that help our day-to-day communication. Video meetings are unique and cannot be matched when it comes to closing deals. Video calls can be a handy tool if you are not physically available to attend the meeting (probably remote workers). With effective use of this feature, video calling can increase your sales opportunities and help you close more deals.

Real-time Images can make more difference than a name:

Undoubtedly, client meetings if conducted in person, lead to establishing a friendly rapport and trust with a new person. This is an advantage of in-person meetings. For instance, according to research, if you want to consider the impact percentage of interactions, words only make up a single-digit percentage of communication. But the other part (around 90%) is communicated by body language and voice tonality. Hence, expressing your idea completely while conversing solely via phone or text is challenging.

Videos can Grab Attention:

If you interact through face-to-face meetings in video calling, you can carefully observe how your prospect is responding to your sales pitch. If needed, you can modify your strategy as per your necessity. So, remember that you are not just another email in their inbox. You mean more to your customer, making your prospects remember as you created a good rapport through the sales pitch.

In order to establish and sustain a professional relationship, it is a preference to get your customers to see your face and get a sense of who you are.

Video conferences enable you to connect with decision-makers:

It can be challenging to convince at least one decision maker or an entire team to one time and location physically. The same can happen in the case of meeting customers and prospects in person. Therefore, coordinating in-person meetings is practically difficult. It can be a real challenge if the organization itself is largely remote or its critical team members are remote workers. 

Reach the Team or Prospect with a click:

Now, it is fairly possible for you to meet your clients through meeting irrespective of where they are. Also, thanks to the technology that made it simpler to meet with others easily in real-time. So, anyone can join the video call with just one click from their mobile device, which can be connected to the internet. 

Additionally, if you are into business, Video conferencing simplifies the process of checking in with your prospects by scheduling follow-up meetings. Besides, you can respond to any queries; because it cannot be possible every time for everybody to meet on the same online video calling. 

The Magic of Screen Sharing:

The screen sharing and file transfer options are very handy, especially in business operations. For example, you note some beats in a live call and go with an in-depth demonstration. You perform many practices regardless of whether you’ve established a rapport with a prospect and informed them of all the features and advantages of your company’s product. Also, a real-time video call can effectively handle walkthroughs, your response to additional inquiries, and even help with setups by screen sharing and file transfer when needed.

Therefore, as part of your sales pitch in a video call, it is possible to share presentations and other materials such as infographics, datasheets, and even videos.

Cost Effective and Saves Travel Expenses: 

Meetings in person are not only expensive but also constrained by costs such as travel expenses, accommodation costs, and vehicle charges. Question yourself about how many people you can meet in one day, after all. Additionally, frequent journeys in and out of vehicles and other places such as airports can be physically and emotionally exhausting. It can eventually make it harder to be productive at work.

Reduced physical Strain:

Suppose sales representatives today are meeting many clients without stepping out of their office. And they do it in a very short amount of time using the video calling feature as they don’t need to travel to each one in person. Thus, salespersons are able to expand their market and find more business options. Also, it is easy to connect faster, and accomplish their business objectives by surpassing their sales targets quicker than before.

Convenient gesture for Customers:

It is well known that productivity is the key to success in today’s fast-paced world. It would be best if you accomplished more in less time while reducing stress. Sales teams are not an exception.

With advanced technology features, sales representatives can reduce the time they spend traveling to meet potential leads. Instead, they can fill their valuable time with these features, and they are not required to meet with clients and prospects face-to-face more than before.

Furthermore, knowing that a correct program will only enable you to shorten this commute distance is important. It creates a lot of convenience for the users as they can attend and host meetings easily with a single click. This feature saves time in installing and configuring software.

Invest more time in Generating Leads:

With all these current upgrades due to the digital revolution, users communicate with one another on any mobile device. The same has allowed representatives to engage with prospects even when they are out of the station. 

That, sales representatives may go straight into the action with a live demo grabbing customer attention through visuals and fine presentations in an online meeting with the customer. During the conversation, many individuals assign tasks so that they can start working on the lead right away. Sales representatives can swiftly contact the customer through a phone after the meeting. Furthermore, discuss the meeting’s highlights with them and redirect the customer into a conversion.

Increased Sales:

Not to say that a solid customer relationship is an essential foundation for a sales conversion. Now, without any doubt, video conferencing excels in this one area. As we have discussed earlier, teams can save a lot of time and money by interacting through video conferences with people all over the world. Therefore, everyone benefits if you enhance the capacity of your sales staff, complete deals within the deadlines, and contribute to raising revenue for your business.


Vitel Global is one of the fastest emerging VoIP service providers supporting thousands of businesses all over the world. Video conferencing is an essential business feature that cannot be ignored, and it must be inbuilt into a VoIP business solution. 

We became our customers’ choice for our affordable and customized plans. To know more or to subscribe to VoIP business plans.

 Vitel Global promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

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How omnichannel creates seamless customer service experience

Omnichannel communication is the new trend among businesses today. It is obvious that there is immense competition among businesses, customers, and other transition sectors to interact with each other. It is to accept that the business environment is constantly changing along with the shopping patterns of the customers. People today need communication technology without disruption, which is entirely different from traditional ones.

Introduction to Omnichannel Communication:

However, with the introduction of Omnichannel Communication, there are more touch points than ever before. Customers can reach out to companies through various communication platforms that are involved in a customer’s path to completing a purchase. In fact, as per a recent study, for every purchase a customer makes, he/she will interact with your organization around 5-10 times.

Additionally, thanks to technology because clients are readily planning when and how they interact with your company. They got a bunch of options to connect, such as social media, your website, phone, and app, or in person. They can contact your company through any mobile device like phones, tablets or laptops.

Business owners are embracing multichannel marketing. They employ a variety of techniques to connect with service clients and prospects. They may include SMS, email, brochure, website or social media. Now, we will provide insight into how omnichannel creates a seamless customer experience. 

Differences in Consumer Experience:

However, even if we have various platforms to communicate, it is still a challenge to achieve a consistent customer experience on all of these platforms at the same time. For instance, when a customer calls the company to inquire about a product, the customer service agent may provide information on a product that differs from that on the website. Or, there may be a great difference in the offers and benefits of the products that are purchased online and offline (of the same company).

Therefore, every firm must make a plan to handle the intricate differences between channels to make their deals seamless and unnoticeable to the customer.

Introduction to Omnichannel Marketing:

Suppose you want to create an integrated and consistent customer experience across all channels. In that case, it is time to deploy the Omnichannel features, as it can assist your company in starting to think from the perspective of your customers.

Omnichannel features

Omnichannel Vs Multichannel:

Nowadays, it is common for most companies to employ multiple channels for sales and customer service. However, it is essential to keep in mind that having several channels is no guarantee of an omnichannel experience for the customers.

Talking about the above, any multichannel firm would have an office, a website, and some social media presence. Yet, each channel runs separately within its own portfolio. A company’s website will obviously have a distinct objective and strategy from its social media page.

But, an omnichannel strategy is tailored to interact with customers across a range of channels. But rather than using a different strategy for every single channel, this will create a seamless and real-time experience. The channels are all woven like a net.

Importance of Seamless Customer Experience:

Regardless of the platform customer contacts from, creating an omnichannel customer experience in cloud-based business communications can make your reach the modern consumer and manage them in an appropriate way at every stage of their purchase. With these updated practices, you can gain immense customer engagement that has a beneficial effect on building loyal and satisfied customer relationships.

There must be No Room for Misconceptions:

The difference between the level of customer care you provide as per your belief and the level of service your clients actually receive is known as the customer service gap. Therefore, it is the responsibility of businesses to provide service if they are selling a product or a service. 

It is an impressive thought to align your company’s vision with client perception. For any support, or even if it is a complaint, customers can interact straight away at their own discretion. Such practice will definitely strengthen your relationship with them. 

Advantages of an Omnichannel Customer Experience:

Once a company starts using an omnichannel customer experience strategy, it can harvest numerous advantages for both its customers and the company. Among the most significant are the following:

Consumers can interact through Multiple Options:

While purchasing, modern consumers always prioritize seamless interaction. They may interact with you in any way that is most comfortable for them. And omnichannel can handle it by keeping relevance if there are a number of integrated channels to reach out to.

Multiply the Audience you serve:

Certain consumer behaviors are crucial at the time they deal with a brand. If you successfully attract a wider diversity of potential clients to your company, the more channels you have open. Besides, collecting customer data through omnichannel experiences offer a wealth of valuable customer information. This information can be utilized to know more about your customers or to update them with new offers and push notifications. 

Retaining Customers and Earning Profits:

According to the approximate statistics, consumers who interact with companies across more than three channels will probably make purchases unbelievably more often than a customer who interacts through 1 channel. Also, we already know that in the present day, consumers prefer online shopping more than offline purchases.

Mobile-Friendly Communication:

As a product seller or a service provider, you must always be there for your customers. Today’s technology helps you to understand the interests and behavior of your consumers easily. For this to work, you must deploy the best channels and touchpoints to engage with them. Because people often switch between several only for this reason.

And, in order to generate a consistent omnichannel client experience, your customer service should be available through mobile-friendly apps where customers can directly interact with your support team.

CRM and Customer Care Integration:

By comparison, customers call customer service for assistance or to complain. Hence, repeating the question might annoy them. So, you can create omnichannel consumer engagement by integrating your contact center software with CRM Integration.

By taking such steps, if the client calls the system, the agent can quickly continue where the previous agent left the call. The agent can see the customer’s complete history of all the calls and the recent purchases/exchanges. 

Customer Self-Service:

It is not new that when there is a lack of a particular service, the majority of clients will point it out with a demand for installation. Self-service support options from businesses are among them. Through this customers can assist themselves and solve their issues. Self-service is becoming a common option for businesses to employ as a result of the demands of the millennials.

Customer-Focused Perspective:

Today’s customers are active participants in marketing initiatives. Hence, start your marketing efforts thinking from the customer perspective, what we call the outside-in. Because this is the correct way to identify the communication channels and tools to attract them, meet their needs, and provoke them to make a purchase.

Adopting an omnichannel approach can give your company a competitive pace and more satisfied and loyal customers.

Conclusion: The future of customer service:

The motive of omnichannel customer service is to be available everywhere to serve the clients. By deploying it, companies can be prepared to give more seamless, personalized, and consistent customer service. Use any type of channel to communicate. The only idea is to get the result of customers having many touchpoints. It’s very simple to interpret.

We hope that you are looking to take the best course of action to switch to an omnichannel consumer experience. We are here to commit fully and execute it flawlessly.

Vitel Global is equipped with an expert team for the same, and we are just a call away to reach out. We promise the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

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What is a Call Parking and how does this work?

Call Parking

Call Parking is a feature specially designed for business organizations and it is used to put the call on hold so that anyone among the staff with access can answer it. 

Cloud computing refers to a virtual world and Call Parking features can put an active call on hold in a virtual waiting area. The call waiting area might be the cloud or an internally hosted server. It is one of the essential business phone features to handle incoming calls at times of high flow. 

In such a situation, another agent can take the call on a different line. Sometimes, these options are useful to gather more data before helping the caller. Mostly made for the sales and customer care department, call parking is a useful tool for businesses with large call volumes. By using this, agents manage calls more effectively and enhance the customer experience overall.

What do Call Parking features do?

This Call Park option found on the majority of Voice Over Internet Protocol (VoIP) phones are pre-programmed to put the calls on hold or respond if intended. On the active call interface, phone system providers provide this option on the desktop and mobile application packages. Below is a detailed description of this;

When a customer calls the organization if the agent wants sometime or any guidance/assistance to solve the concern, the agent can put the call on hold/park the call by pressing the “Call Park” option on the desk phone or call application (while using a softphone app) in the middle of the conversation.

Now, this call is transferred to the business cloud and will be identified with an unused extension. A pre-recorded message or on-hold music will play while the caller waits. Some organizations tend to promote their upcoming offers while the customer is on hold.

In order to continue the call, the agent must determine whether to wait for another agent or if there is a need to gather more information about the issue or the customer.

Later, an agent will contact the extension number to pick up the call in order to continue the chat. 

Call Parking Features

Types of Call Parking:

Call parking is majorly classified into three types. They are:

Simple Call Parking:

This is a very basic type where you can place an active call on a holding area, and any agent among the staff with access will pick it up. The call is expected to be answered soon.

Benefit: This option can decrease the number of callbacks and voicemail messages. This is very helpful at times businesses deal with an unexpected flood of calls and messages.

Advanced Call Parking:

Place an ongoing call in a virtual waiting area with background music or pre-recorded messages played. It might take some time for the agent to answer as he/she has to collect data related to the customer or wait for any other agent.

Benefit: This can help the organization by lowering the number of hang-ups with personalized tracks. It can retain customers offering the best ways to establish your brand.

Private Call Parking:

This option places important calls in private park areas. Agents who have admin permissions can see them.

Benefit: This can maintain the confidentiality of the customers who pay high and are loyal. 

What are the advantages of Call Parking?

Businesses, especially those managing high call volumes every day and those whose agents aren’t always at their desks to answer calls, might profit greatly from call parking. The advantages of including call parking in your call management system are as follows:

Handling a Huge Numbers of Calls Simultaneously:

Call parking is perfect for sales and support industries, such as large customer care centers and contact centers of MNCs. Call park can handle heavy loads of incoming phone lines. Callers are routed to distinct lines that anyone in the firm can access immediately.

Better Agent productivity:

This option can assist the agents with access to a steady stream of incoming callers who want assistance. 

Customer Satisfaction: 

Call Parking allows other agents to pick up incoming calls which are at a virtual parking lot eliminating voicemail dead ends. Also, it enables self-service to the customer by guiding them to voicemail without an agent to help.

Call Parking Must be personalized:

If you want to deploy call parking beforehand, it is important to check your provider’s settings. By doing this, you may know how to change the features of call parking that can perfectly fit your business’s preferences. Additionally, you should have access to permission-based settings. It is assumed that only authorized and qualified agents will take the call. Meanwhile, with the intention of providing a better customer experience, you can add music to keep parked callers engaged.

Call Park helps if you are Unavailable:

You can use call parking at times you are not available to answer. By this, you can let other agents take the call even if you are unable to solve the customer’s problem. Also, as already discussed, if you want to gather some previous information about the caller or his issue (if it reoccurs), call parking can be a great help for you while searching for his data. This is how you can assure your organization by retaining customers as well as having a better customer experience. 

Long Wait Times should be reduced:

When a customer calls an organization, keeping the customer on hold for a long time is one of the most frustrating aspects of the client support system. Hence, agents will have the option to answer a parked call as soon as possible.

However, if the caller is forced to wait more than 5 minutes, it annoys the caller. So, it is better to check for another agent before the caller is parked so that his concern can be addressed as soon as possible. Remember if possible, inform the customer in a humble manner that your team will get back to him within five minutes maximum.

Best Practices of Call Parking Feature:

Call parking enables you to park in critical situations when there is a huge volume of incoming calls. Simultaneously, you must know the correct ways and the results to deploy it in the office. But this new business phone feature can comfort your customer and improve staff productivity.

Therefore, it’s crucial to understand how to use it correctly and improperly. The best practices listed below offer detailed advice on utilizing call parking.

Bottom Line:

In general, call parking can benefit businesses with various teams, especially while handling large call volumes. Call parking is similar to automatic call distribution, but it transfers calls in different ways as per the need. It can allow any agent with access to pick up a parked call. And, this is how technology can assist businesses in providing excellent customer service and optimizing call center staff.

 As VoIP technology is currently ruling the entire telecom industry with specially tailored services such as SIP Trunking, API integration, etc. Business operations have reached a point of ease.

VitelGlobal promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

Posted by vitelglobal in VoIP Phone Solution, 0 comments

8 Common Video Conferencing Problems and How to Fix Them

Without video conferencing problems, it is always great to communicate with anyone around the world with no geometrical limitations. Today’s most preferred option to implement is via a virtual meeting. However, if you frequently encounter issues with a video call, it is a severe problem. 

If we discuss replacing ourselves as remote working employees, you must know that most online meetings begin late than the actual time. So this generally happens due to software issues or technical issues with Video Conferencing. Such a situation might be annoying and could be a waste of a significant amount of money and time. But video conferences are essential because they can create an economic impact with the rise of virtual meetings.

Why is it necessary to know about video conferencing and problem-solving?

In this blog, let us discuss some of the major problems that arise during a virtual meeting, the precautions to be taken, and how to troubleshoot video conferencing problems.

Today, the number of online meetings is more than ever before, and it is gradually increasing. By default, an average employee meets eight times per week, or there might be more online meetings if you are in a high-tech industry.

We must thank the collaborative workforce for the rapid expansion of virtual meetings. Addressing the subject, anyone who owns a phone line can attend a virtual meeting at home, on the road, or in a remote office.

Common Problems with video conferencing:

There are certain statements in the corporate world that a lot of sales professionals blame their web conferencing tools for making sales harder.

As a result, you will be attending too many meetings with no proper use of them! This scenario costs an approximate productive time loss of 3 hours each week. Just integrate this loss for a month and a year in total.

Now let’s try to address the most common video conferencing issues and some information to troubleshoot them!

Equipment could be something that you must suspect! To work on this, you must have a little knowledge about how to Troubleshoot Hardware (related software issues too) Issues.

Video Conferencing

Check Your Equipment First:

Make sure that your staff has the appropriate equipment, and this is the first step in resolving such issues. We would like to inform you that noise cancellation equipment will be great and can make a big difference in reducing any audio disruptions caused (for example, background noises). Most of the time, the usage of uniform gadgets can reduce echoes. Everyone attending a video call must use a headset, earbuds, or the recommended microphone. To avoid call disruption, check all connections, including the camera and headset, and make sure that they are securely connected to their ports.

Some people who are techies tend to examine comprehensive system performance statistics for comprehensive video and audio problem resolution. In a team, a comprehensive system performance record is the ideal solution that can make things simple for IT staff.

First of all, check whether the software on your system is the most recent version and compatible with conferencing calls. While using a conferencing application, you might need to close some non-essential applications like open web pages and office applications.

Check for the Glitches in internet Accessibility:

For a video conference, the most reliable option is a wired connection anywhere you work. Check the internet signal strength and performance in the area where the video call will be held. It is necessary to check the signal if you use Wi-Fi. 

To check the signal strength, try to watch a high-quality streaming video full screen, and the test is done (probably a YouTube video). Next, check the video and audio for smooth playback. Remember that the installed conferencing software might suffer if a one-way video does not work.

Problems with Video and Audio:

Not necessary to state that if the team cannot see or hear each other. then, think that the subscribed video conferencing solution is not fit for your company. The solution may become unusable if it disturbs the conference with system delays, audio echoes, or even due to very low volume.

What if you are connecting from the outdoors?

While conferencing with a portable device like a laptop or a mobile, you must check the connection, even if it is in the conference room. Because we never know what works in the room next to where you are meeting might not work in your conference room. So, it is essential to ensure that the connection is strong. 

If your video call is essential, we suggest you conduct a test conference with another group member before you start to go live.

A Little Amendments in the Hardware:

Start moving your computer system closer to your Wi-Fi antenna to avoid connectivity issues. If your Wi-Fi system is on the first floor, and you work upstairs, you may need to purchase a secondary booster/extender system to extend the signal to your mobile device.

Bandwidth is Crucial:

If you are hosting a video call, then the foremost thing to do is to perform a speed test. Browse to find one of the numerous speed test websites to conduct a search. For your information, rates of download and upload are used as parameters to measure and know the internet speeds you want.

The necessity for the speed check is to determine the actual amount of working available bandwidth. It should be performed while others are using the Internet. 

The next step is to see if the test results are too low! For instance, if you have limited resources, ensure that you are able to participate in a video call, and let other users take a break during your video call. Now upgrade your service, change the resolution of your video, or select audio only.

Network-Related Issues:

Everybody knows that bandwidth and network connectivity issues are the primary aspects that can make online video conferencing tough. Imagine choppy audio, freezing video, a screen sharing failure, and prolonged delays are some of the most obvious signs that confirm these problems.

Therefore, it is a good practice to check the bandwidth and speed requirements of the video conferencing solution. This can be a good place to start when attempting to fix network problems. After that, check to see if your internet connection can meet the requirements by inquiring about this with your provider (IT department if needed).

Please inquire with your IT professionals and check whether any of the cables, routers, or other types of equipment. This step can avoid network congestion. This knowledge comes in handy because these video conferencing issues are some of the most commonly encountered issues.

Functional Issues with the System:

In general, every system has its own problems, which are probably internal. While taking an important meeting or a crucial assignment, the recurrence of certain issues can stop using them. Such a situation seeks ongoing assistance from IT. This happens to diminish the benefits of video conferencing severely.

Remember to use the most recent version of the video conferencing software on all of your devices. Frequent software updates can fix flaws and prevent recurring issues.

We are here with a solution:

Looking for the best Cloud business phone service provider? Are you in search of customized VoIP Business solutions at affordable costs?

If you’ve experienced any of these common video conferencing problems you know how frustrating they can be. Especially for sales professionals who work so hard to get meetings in the first place!

VitelGlobal India promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

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Why are Unified Communications Unparalleled?

Unified Communications as a Service


In the present day, Unified Communications make it possible to collaborate and allow us to carry on with day-to-day operations efficiently. Communication is the most important pillar of any business. Because it is the only medium to keep your customers and employees connected to ensure that you provide excellent service.

Along with the upcoming trends, unified communication solutions are quickly becoming an essential component of an organization’s IT strategy.

If remote working becomes the norm and employees are more geographically dispersed than ever, having a reliable communication system is crucial to your business. We cannot overstate the necessity of real-time interaction, even if virtual via a video call, and the ability to bring various departments together for a weekly update.

Technology Assessment:

Before deploying anything new even if it is a good source, you must assess how far it is useful to you. 

There are times when you might not get the efficiency you need if you rely on Cloud PBX (Private Branch Exchange) technology which is a revolutionary technology. Clients are utilized to a scope of various special techniques, including texting, voice calls, FaceTime, or web-based entertainment. 

When talking about unified communications, many other features along with the above must be incorporated into your communications systems. In fact, an all-in-one service is cited as a crucial factor by more than half of the total purchasers of Unified Communications as a Service (UCaaS).

Let’s start with a brief definition of unified communications:

In short, Unified Communications is the newest technology today, connecting all of a company’s communication channels. In this, every calling feature, such as Voice, email, SMS, instant messaging, video conferencing, and audio are typically included.

Going into the past two decades, when the capabilities were limited, the term “unified communications” was coined. However, when businesses started incorporating IP networks into their environments, which made it possible for them to transmit voice. Next to that, UC rapidly developed into VoIP (Voice over Internet Protocol)

Unified Communications Vs Traditional Phone System:

Gradually, businesses started to move away from wired PBX handsets towards software-driven solutions. This is how it all started with VoIP solutions. These software-driven solutions quickly evolved into some of the popular platforms we see today, such as Microsoft Teams (example).

Nowadays, unified communications have become an essential component of a company’s digital marketing strategy. Finding a hosted voice system can unify all communications across a business. It will assist organizations in future-proofing their infrastructure in light of the discontinuation of its ISDN and PSTN lines.

Components that make Unified Communications Solutions:

In a cloud-based PBX with VoIP IP phones (including cameras and microphones), a Multipoint Control Unit (MCU) enables multiple users to Video conference. It has a sleek user interface and can connect all the channels to enhance the user experience. It also contains voice and text applications and social networking tools that make collaboration easier. Besides all the features mentioned above, web conferencing features for virtual meetings are the biggest asset of UCaaS and are helpful for every business sector.

Unified Communications

Here are the Benefits of Unified Communications:

If you want to evaluate, refine, and revise your unified communications strategies, you must ensure each of the following is taken into account beforehand. Unified communications’ full potential can be tapped in this manner.

  1. The Magic of the Cloud:

The way we conduct business is fundamentally revamped by cloud systems. Whether yours is a large-scale company or a start-up, cloud solutions can protect your information and are readily available to businesses of all sizes. Additionally, UCaaS offers cost-effective packages tailored to meet your specific requirements. Because integrated communication presents your business with versatility.

It is to understand that cloud-based unified communications tools are remotely accessible and frequently updated to keep up with the most upgraded technological trends. They integrate as mentioned above. To stay up to date, you don’t need to be in your office.

Businesses are able to concentrate on their core competencies instead of worrying about technology. To grab the most of the UCaaS is to utilize it for better productivity in any business.

2. Make Conversations; your Marketing Tool:

At the end of the day, every incredible business victory implies certain people. We are standing in the people’s business no matter what the product is! 

We employ people and even clients are real people. In simple terms, whatever you do, people are involved in it. Hence, it is natural that people converse and you can make your business people-centric with a well-crafted unified communications strategy. It can make deeply conversational business processes, productivity, and efficiency possible.

3. UCaaS Collaborations can Outrun every other Communication Source:

There is a problem for many departments in the business sector regarding their requirement fulfillment. Employees in the past used to reach out for other options because they were simple to learn and readily available. Employees utilize non-sanctioned technology tools like instant messaging apps and file-sharing solutions.

However, with a comprehensive, unified communications strategy, this should only sometimes happen. After all, your team has no reason to go for other options. Because UCaaS can provide them with simple options for completing their work and communicating with one another.

This new technology offers many advanced calling features that can customize in turn. Also, it can collaborate and integrate with any new software with no problems. When your unified communications strategy meets all your business requirements, your business operation becomes better with all the essential requirements met.

4. Grow Beyond Imagination:

As you are aware, unified communications can encompass much more than voice calls. You receive an envelope filled with instant messaging, file sharing, screen sharing, and video conferencing options. These are just a few essential ones of the many other options for working together and having fun.

In addition, UCaaS can help your employees engage with each other at all levels with a well-organized plan. Your business will benefit from the collaboration that follows.

5. Customer Experience is the Criteria:

It is a long discussion about unified communications and its benefits to the business but please notice that it involves more than just internal focus. Your customer base is also affected.

Because customer experience is something that can make a business successful or fail. Whether your business deals in B2B or B2C, customers will be happier if they can get in touch with your support staff more easily. A significant component of that is your unified communications strategy.

“The customer experience is the most important factor in determining whether a customer will continue doing business with a brand.”

The Bottom Line:

We hope that you already have a UCaaS system with a complete plan of how to move forward with it toward success. But keep examining often and try to match it with the current business and customer trends. In point of fact, you must revisit it on a regular basis to ensure that you are still addressing every issue.

But of course! You could theoretically do that on your own, but working with a unified communications professional is going to be the best way to review and revise. If you consider contacting a consultant for additional expertise.

Vitel Global is equipped with an expert team for the same, and we are just a call away to reach out. We promise the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

Remember that your UCaaS strategy is only going to get better than before with our expert insights!

Posted by vitelglobal in VoIP Phone Solution, 0 comments

How Does Business Communication Encourage Hybrid Work?

Hybrid work enables today’s employees to manage multiple tasks at once. They constantly work with adaptable business strategies, unite a dispersed workforce, and inspire and motivate employees. In the meantime, they must monitor upcoming trends and the company’s position to face the competition in a market that is constantly shifting. When the global pandemic is taken into account, most of the business equations changed. The places where people work are a part of that change!

You must be aware of these complex obstacles if you are successful in leading a rapidly expanding company. How do you communicate your company’s strategic and business objectives?

Adopting ourselves to the Changes:

Faster adoption of a familiar tool is one of the most challenging aspects. But you should adapt to a new tool introduced to your business. The issue here is that it’s not easy to change people’s work habits, but doing so can give rise to bigger benefits.

Coming to this point; the mobile workforce is now more prominent than ever. Congratulations on the convergence of traditional and hybrid work. Despite the fact that mobile workers have always made up some of the workforce, there is a discussion today regarding the wide range of problems that the Workplace can solve.

Establishing Workplace Culture in Hybrid Work System:

Suppose, the features of an office workplace are easy to use and engage with (with colleagues as well) due to their familiarity on-board. As a result, you have more opportunities to develop relationships across teams and locations. With experience, you can improve your reach for internal business communications and improve your access to knowledge and information through learning. Let us see how some of the advanced features of business communications can help us create the required atmosphere.

Workplace Chat:

Unlike the chatting apps you have on your mobile devices, a workplace chat app lets you have a quick conversation and even make HD video calls with the click of a button. Auto-Translate lets you interact with anyone in their own language. Groups that we create here let you have more in-depth conversations about the project or subject you deal with. All this happens in the same social Meta Interface to which your teams are accustomed.

What Does a Customer Expect?

It was unexpected and affected everything around me. Business communication is not an exception. The pandemic has manipulated customers as well as employees. For your information, the percentage of people who utilized a telehealth service went up from 17% prior to the pandemic to more than half following it (as per a survey).

Buyers are deliberately seeking more noteworthy comfort while shopping. People are buying online and there is a growing trend toward hybrid shopping experiences. Probably, this can combine offline and online shopping channels. Urban statistics say that a good percentage of consumers use hybrid shopping to order items to be delivered to their homes or to buy something online and pick it up in-store.

With the help of cloud computing, many business organizations are well-known for providing a variety of digital and physical experiences. These experiences include a loyalty program that enables customers to make purchases both online and in-store, special shopping days, in-store orders, in-store pickup, free returns, and pickup for the majority of products.

In simple terms, consumer requirements have drastically increased towards a more comfortable state which can be met only with advanced operational efficiencies. Internet business communications can undoubtedly answer these questions.

Remote Workers, Customers, and Work-Life-Balance:

Imagination is different from reality. Many people anticipate working part-time or full-time at the beginning. This latest work environment must be adapted by both B2B and B2C firms.

Also, if you are a business leader, it is essential to understand that companies that swiftly adopt new business communications trends and technologies. This adaptability can help your business at times when unforeseen circumstances arise and customer expectations become more complex.

The suggestion is to take stock of the business communication technologies that are already in place. Priory assesses them to understand how they might develop the customer experience, work life, or other crucial aspects of your remote working employees in order to continue adapting. 

The multiplication of cell phones, PCs, advanced app-calling features, and high web availability can support the way of life adaptability, and it is mandatory to be ready to manage this change.

Can we handle the glitches in the business team communications?

Task management wants a facility for advanced collaboration. Following business updates can let us know that a higher percentage of employees from hybrid work claim that obtaining required information from co-workers is difficult and sometimes; they are entirely unable to receive it. Suppose, the old business communication resources that were popular in the early 2000s are no longer sufficient for project and task management in the hybrid world.

Fortunately, in the present day, project management and communication tools for remote workers have advanced. They can keep a record beyond simply keeping track of a task’s status using advanced collaboration tools.

Hybrid work benefits

Importance of a Video Chat API:

Businesses have a constant urge to have constant discussions and appointments online (also) to support a hybrid lifestyle! In such an atmosphere, a video-calling API is an ideal answer. 

It is to understand that a video API (Application Program Interface) is a subscription-based service and it gives your mobile a web app video calling capabilities. Because video calling allows you to speak with people in person irrespective of your location. Also, it can help you increase client engagement. 

Subscribing to a Business Phone Provider for VoIP calling features (including video calling) from another software provider and integrating them into your online system could be very helpful. Due to the unavailability of real-time communication software developers, firms can prefer this for it is significantly affordable to create them from scratch.

Importance of a Text API:

In general, business communication systems contain every essential internal calling feature. Therefore, considering the importance of delivering hybrid virtual experiences, a text messaging API is a special tool with numerous applications. Text messages can bring the best success rate of any communication medium, reaching users even when they aren’t logged into your app or website. 

Text messages are opened and read 97% of the time just within 15 minutes after delivery. Because of this, make sure that you are sending vital messages over virtual messaging platforms to avoid annoying your customers. 

Besides the above, SMS messages can be used for security, like a two-factor authentication code, OTPs, and transaction confirmations. Also, reminders for appointments can be sent through text. It’s so simple to reschedule appointments online. 

SMS reminders might further lower the no-show percentage. 

Today, text messages are a wonderful way to notify customers of package deliveries and help prevent package theft. If talking about your most crucial interactions with co-workers and clients. Then incorporate text functionality for multichannel success.

Conduct Team-Building Activities Online:

It’s possible to manipulate internet information with human experiences because more areas of life go online today. Hybrid work is all about doing that. 

If you, as a business leader/manager must attempt combining in-person and online team-building exercises. Such steps are taken when most of the business operations are conducted remotely. 

For instance, organize a yearly corporate retreat that can inspire your employees to interact more personally. You can promptly conduct a few online team-building activities throughout the year. 

Each month, team members can arrange online happy hours to engage in dialogue. To reward the workers for their hard work, encourage them by sending gift baskets.

The Takeaway:

It is not an exaggeration that cloud computing is the near future and the education and work culture are gradually going online. Meet the current working trends by incorporating Business phone services from one of the leading service providers. We offer customized plans at affordable costs.

Vitel Global is equipped with an expert team for the same, and we are just a call away to reach out. We promise the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use.

Posted by vitelglobal in VoIP Phone Solution, 0 comments

What is the role played by smartphones in boosting VoIP Communication?

Can VoIP Communication efficiently support businesses in many ways?

VoIP Communication is a revolution of telephony. It is undeniable to say that nowadays, you check your emails on your smartphone or if needed make a quick change to a spreadsheet at home.

Now, imagine conference calls, which had participants from a variety of locations, most likely inside and outside the office.

Simply, it seems almost impossible to imagine a workday without these tech benefits.

This is the impact of these mobile communication devices you feel today. Conventional or even contemporary desk phones miss out on these significant benefits of technology and its cutting-edge devices. By using mobile devices, you can free up resources and reduce costs.

Businesses benefit from the use of mobile technology!

Benefits of VoIP Communication

Better Communication:

When the staff of a multinational organization works with various purposes, values, scales, sizes, and cultures, what can constitute improved communication?

Businesses have established communicative practices and behaviors that are proactively intuitive. Among them, a simple thing to initiate is good communication. In other words, employees communicate effectively in business when they try to interact through real-time and asynchronous channels from wherever they are whenever they need to. These mobile devices enable them to contact whomever they need. Additionally, this new tech reveals improved communication across work teams:

It is not just about team interaction, mobile technology can assist your communication with many other business people such as; 

Clients: Mobile technology can create more interactive and individualized points of contact between your company and its loyal customers.

Co-workers: Utilizing digital tools that store work documents and conversations are an effortless idea. And the workflows can be accessed from anywhere to collaborate with colleagues.

Suppliers: Mobile apps or programs can organize and manage vendor documents, pay invoices, and communicate with vendors from any location.

Subject Experts: Even if you haven’t met in person, maintain cordial and intuitive contact with your organization’s subject matter experts.

Contacts: Mobile-friendly apps and intranet chats on your wireless devices are easier and more natural to maintain professional connections.

Flexible Collaboration through Technology:

As this is one of the driving forces behind integrating mobile devices and technology into your business, it can help with collaboration with colleagues.

We must thank mobile technology for its limitlessness and flexible wireless equipment. Employees get a break from office functionality systems. Yet, they can have immediate access to the materials and documents required for collaborative work. As long as all parties have an internet connection, they can carry out any business operation at ease, and that too at the same time.

Remote Working Ability:

A great percentage of employed people in the United States enjoy working from home. Over half of American workers said their employer offers an optional work-from-home policy, including up to once a week, in response to the growing desire for telecommuting.

This new definition of work is created only by mobile technology. Employees are no longer bound to their desks to access office programs, documents, communication tools, or even the company’s network.

Mobile technology comes up with many significant benefits that allow employees to work from anywhere.

A Quick Response:

Unlike in the old days, employees’ rates of responding to and managing their work are really enhanced by mobile technology.

Mobile communication technology is most beneficial to your team members who are deployed in the field. They can communicate with team members in more ways than ever before. They can receive notifications and respond to relevant communications in various ways. 

Employers can use the following quick response communication tools with mobile devices!!

Laptops and tablets helped employees hold multi-person video conferencing calls from anywhere using multimedia or video.

Smartphones keep everyone connected through emails, and messages and even access work portals to retrieve and review docs if necessary.

Cost-Effective Operations:

Time and operations are partners in business. It is clear that mobile technology can accomplish both of these things with suitable apps to save both money and time. There are many ways mobile technology saves time and money in operations. Besides, forms and activities requiring manual input are being replaced by online and mobile apps.

Cloud access alleviates error-prone filing systems, but with proper security measures, you can simplify managing the files and their data.

Voice over Internet Protocol (VoIP) phones’ talk-to-text, voicemail, call conferencing, and recording features provide teams with the most convenient communication ways.

Now, let us discuss how VoIP and mobile technology combine for the best business productivity!

The VoIP Intervene:

VoIP phones offer a wider range of calling options supported by your network in place of the traditional landline-based ones. In other words, VoIP communication enables businesses to use their assigned internet VoIP number to make phone calls and perform various forms of communication. That VoIP number allows people to make and receive phone calls from any mobile device that can connect to the internet.

What are Document Sharing Management Suites: 

VoIP Communication allows limitless file sharing and this is crucial for mobile communication’s advantages. It is a ‘document management system’. In fact, there are a number of popular project management systems that offer respective apps. Cloud computing helped businesses to own another means of staying connected and working from different locations.

Voice Assistants:

Smartphones and other devices that support voice assistants can provide more convenience to your workforce. Additionally, businesses can opt for AI-enhanced voice recognition software programs as per their wish.

Google Assistant, Apple’s Siri, and Amazon’s Alexa are all voice assistants that are currently becoming integrated with mobile apps. As a result, employees can stay connected, coordinate schedules, carry out workflows, and increase their productivity.

Mobile Chat Groups:

Businesses can also set up mobile-friendly teams and office chat forums which are immensely preferred today.

Project management software systems such as Google Hangouts already include many of these mobile chat platforms. Besides, we have many others available which are designed just for mobile devices and have interfaces and features made for smartphones and tablets (FIY).

The Upgraded Technology:

Businesses must incorporate into their policies regarding bringing their own device as wearables. Employees expect the same flexibility for their other electronic accessories. A ¼ of adults globally use a wearable. Those figures are expected to increase in the emerging wearables.

What is the Role of the Internet of things as an Ecosystem: 

The internet of things can potentially change the way that mobile devices and hardware in electronic technology connect today. It can figure out and change the devices that aren’t electronically connected. The internet of things will result in creating a round-the-clock ecosystem of information and accessibility. This technical gesture can change our day-to-day activities.

Businesses have to establish and nurture an IoT-based network in response to the increasing commercial viability. This is a gradual process to happen, and that too in stages. Most businesses integrate IoT to manage data and connections between hardware inventory, apps, software, and mobile devices. Apart from the mentioned, IoT can help in connecting service providers, edge IT, and even the cloud for a streamlined workflow. 

Note: Monitoring complete information without interference from others is a tough but important task to keep up with the technology.

The Takeaway:

To summarize the above information, Mobile Technology can create precise convenience and excellent cost-effective Benefits for your business. It is not easy to manage all of the software, hardware, vendors, and technology required to run a present-day business that extends physically and digitally. 

Yet, you are not alone in the telecommunications sector of technology. It is a digital ocean! For any inquiries about VoIP features and affordable business plans.

Vitel Global is equipped with an expert team for the same, and we are just a call away to reach out. We promise the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

Posted by vitelglobal in VoIP Phone Solution, 0 comments

What Is Call Routing & How Does It Work?

Call Routing is an essential business calling feature. When a customer calls a company’s support team, it is not surprising that he has to wait on hold. But if the call is immediately transferred to the respective executive who can solve the issue in no time, it is impressive. Right?

Is Call Routing Necessary?

Yes! Call routing is a very handy feature that VoIP service providers include in the plans that are designed for telemarketing and customer care teams. It can minimize the customer’s waiting time and frustration. Thus it can encourage customer satisfaction therefore it is one of the essential calling tools a business must have. Better make sure that your agents don’t get overwhelmed if there is a greater call flow. Your team can really benefit from having an effective VoIP call routing system.

Let’s go with a better understanding of what it is and how it works right now. 

Vitel Global is a leading VoIP Service Provider that can enrich your business with the best call-routing strategies you can deploy for an effective customer experience. Now, let us talk about how it can benefit a business.

How does call routing work?

The Call routing system is pre-programmed with its set of rules. It processes, queues, and distributes incoming calls. Hence it is called an automatic call distribution (ACD) system.

It is an Asset to your Business:

The advantages of call routing are numerous. Your call centers and business phone systems can get better by call routing. It can manage to erase wait times and ensure your customer receives prompt and effective assistance with their issues. This can lead to an agent’s productivity and efficiency as it can optimize workflow processes.

How customers benefit from Call Routing;

Reduced wait times: 

Probable customer phone calls to customer support are generally problem-related. When calls reach automatically to available agents, it can help in reducing waiting times.

Faster resolution: 

Maybe your team is always ready to serve the customer. The customer’s call has to reach the assigned person to resolve it quickly. By this, agents can quickly assist customers and resolve issues. You can expect more improvement in this when skill-based routing is utilized. 

This is due to the fact that the call routing feature selectively routes the calls to the experienced executive necessary to address the customer’s issue. 

Workforce management:

This generally regards contact centers. Any call center manager tends to ignore his/her agents as they assist customers. Call routing can easily balance the workload of the staff and helps your team not to become overwhelmed by more and more inbound calls at the same time. This means that your team can simultaneously concentrate on productivity and customer service. 

Some advantages how employees benefit from Call Routing are the following next;

Benefits of Call Routing

Higher efficiency:

Robotized system can save the employee from becoming a bot! So, the call-directing feature permits your team to help clients increase efficiency.

Productive Performance: 

With the such enhancement in the skills and proper distribution of incoming calls, your assigned agents can improve the skills they already have. They’ll be able to resolve tickets more quickly and accurately thanks to this technology.

Balanced workload: 

A call routing system can share the number of calls evenly among the call center team to generate and improve a balanced workload and prevent overworking in your team.

Do you know how calls are routed in a call center?

Let’s go through all the phases involved in call routing step by step:

The first Phase of Routing:

This is the qualifying phase. Generally, call centers route a call through an Interactive voice response (IVR) tool. In this first step of the process, the feature is loaded with a series of pre-recorded questions and answers. At the least possible, one can use IVR systems to identify the caller’s objective.

Call Queuing:

The automatic call distributors (ACD) queue the caller’s responses to the IVR. This feature has the ability to prioritize and share the inbound calls according to the query, required skills to solve, and waiting time. Requirements rely upon the steering rules you pre-program.

Call Distribution:

After the calls are queued, the next step is to route them to their respective agents. The call distribution method is pre-determined by the organization. It is similar to the call queueing procedure. Suppose your VoIP Service Providers included the option of a talk-time distribution strategy in your system. It can direct the callers to an executive who has worked the least to reduce the agent’s idle time.

Do you know the types of call routing that exist?

Fixed Order Calls: These are generally routed to the first executive in the line, regardless of this feature. If the first one is unavailable, the call will reach the next agent.

Based on the Skill: Some guests reach specialists with the essential abilities to address their interests.

Rotary: The assignment can be rotated between agents with the Rotary option. Through this, the first agent will receive the second call only after all the others answer a call each.

Percentage: You can assign a certain percentage of calls to a specific team with percentage routing. It is possible to divide calls among various teams, with a percentage going to one team and the other part going to another team.

Talk-time: The ACD assigns the call to the one with the least amount of talk time. 

Time-based: Calls are only routed through Time-Based agents. For example, calls can reach during business hours or at certain times of the day.

The distinction between Call Routing from Call Forwarding:

The call-forwarding feature can route a call to the device or phone number that the person is using at the time. Because it helps the team to take calls from any location. It is an essential feature for business phone systems.

A call management feature that can queue and distribute inbound calls to a team of agents is call routing. This, unlike call forwarding, is frequent in contact centers to manage a high volume of incoming calls.

Customer Satisfaction:

Any contact center’s primary objective is to resolve customer issues. If the customer’s call reaches an appropriate agent within the business equipped to assist them quickly, this feature can strategize and can work for better customer satisfaction. Hence, the brand’s reputation improves because of good customer and agent relationships.

That’s it For Now:

To conclude, the feature of call routing is very useful for businesses of any size. Workforce management and human resources management can benefit from a routing system, including customer service. It reduces employee stress and improves agent-customer relationships.

Vitel Global offers the most cost-effective yet dependable routing services for businesses. We make complex call-handling tasks simpler with intelligent and profound routing features. Our features include many options like skill-based routing and interactive voice response (IVR).

Vitel is the one-stop solution with essential business plans such as call routing. We support our clients to help them improve customer satisfaction and streamline their workflow.

Manage inbound calls efficiently and easily with call routing. For more information on call routing and other call management tools for customer experience, click to get a Free live Demo to check out Vitel Global Contact Center’s full product features.

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What do you mean by a Toll-Free Number? What are its Benefits?

The introduction of Toll-free number has changed business operations and marketing strategies to a great extent over time. Business leaders are currently under pressure to change with the times to succeed in this competitive situation. The new notion of businesses is to remain available and accessible to their customers round-the-clock. With this, they compete fiercely for success.

To guarantee this, many organizations have begun profiting from complementary number administrations to fortify client connections. Today, companies keep up with memorability, track shopper conduct, and further develop client loyalty standards. 

If any business intends to maintain good interaction with the customers, then they benefit greatly from having a toll-free number. Customers can call your business without having to pay for it, and businesses, which are typically toll-free subscribers, bear the cost of the free call.

How will a toll-free number benefit your company?

A company that doesn’t have customers is likely to be in a hopeless situation. No matter how many offers you come up with, it won’t work at all. Therefore, building a good relationship with customers is one of the company’s top priorities. Because, if you miss your customers, they’ll go somewhere else to spend their money on the required goods or services.

This is a call to stay productive. If you want to reinforce relations with clients, keep up with your image’s worth and faithfulness, and monitor client conduct. The best tool that could help you, in this case, is to use a Toll-free number and they could directly benefit all the above crucial aspects.

Benefits of Toll-free Number

Who would gain from having a toll-free number?

There is a mix-conception that toll-free phone numbers might not seem like a good fit for some businesses. This happens for business leaders that are just starting out as an entrepreneur. This is probably because, for a long time, toll-free calls have been associated with large corporations and businesses that operate from all over the world.

However, this is not the case after you deploy toll-free numbers. Your audience will be more likely to take your brand seriously because the general public intuitively associates a toll-free phone number with some of the more established businesses.

In addition, setting up a toll-free infrastructure now will help you save time and money when you need to streamline your inbound call flow in the future.

In the present day, many brands are aware of the significance of toll-free numbers, but many do not yet know how to obtain a toll-free business number. To get a toll-free number, one of the first things you need to do is find a service provider that has the right rates and packages personalized for you. 

Check to see if the service provider provides all of your desired features. After that, you can select your number. The only things left to do after selecting a number are to set up the account and connect the number to an existing phone line.

Operations of a Toll-Free Number:

The process of calling a toll-free number is the same as making any other call. Customers can reach a cloud telephony destination by dialing a toll-free number managed by the company’s VoIP service. Customer calls are then routed to a company’s support team by the VoIP phone system provider.

Call analytics, call monitoring, and call recording is just a few of the useful features that come with a toll-free number. Business leaders may benefit from these features by receiving comprehensive business insights that will help them make better decisions. In this way, you can quantify special executions and call quality. A toll-free number can also be used by businesses for marketing and customer engagement as a missed call number.

Uses of Toll-Free Numbers:

There are numerous benefits you can gain from the usage of toll-free numbers. It gives you advantages in the short and long term, allowing you to save money and generate more leads for your business. 

We have listed some of the remarkable advantages of toll-free numbers that your business can reap.

Customer Support:

It is not a wonder that customers frequently prefer to communicate with a company before or after making a purchase. Companies must make sure that customers and the support team can communicate without interruption. That is the only way they can make the customer experience better. 

Through better customer support, a company can keep the customers they already have as loyal ones. Businesses can increase customer engagement and satisfaction by providing toll-free numbers that allow customers to instantly connect with support representatives to resolve issues. Besides, if the issue is a minor one or an information-related one, it could be solved through IVR without human intervention.

Portability Feature:

Toll-free numbers can be used anywhere. As a result, businesses can continue to use their previous phone number to receive important business calls. If the business moves to a new location, you do not need to change the phone number. Ensuring this, customer communications will not be hampered in any way for businesses.

They Enhance Brand Image:

On a fundamental level, having a free phone number for customers to call and quickly fix their problems is crucial for a company’s goodwill. A company willing to go above and beyond to assist its clients and uphold its brand image requires this kind of service.

Toll-free numbers have a lot to do with this goodwill. They are very easy to remember as business phone numbers. So, a company that uses them probably won’t be seen as a small business. It is true! As a reliable catch-all identifier, these numbers can be extremely helpful.

Toll-Free numbers can be the best Marketing Tool:

These numbers serve as a tool for marketing by promoting your toll-free phone numbers on marketing platforms. They can instantly increase customer turnover. By directly linking their toll-free numbers with call extensions, businesses can also take advantage of the “click-to-call” feature.

As indicated by a recent survey, a greater part of search clients interfaces with a business straight through the ‘click-to-call’ choice. When compared to other means of communication, they find toll-free numbers easy and convenient.

Cost Effectiveness:

Toll-free number services are easy to set up and also affordable for businesses of all sizes today. Along with it, these services have lower subscription costs than standard telephone services. Pay-as-you-go cloud plans or monthly plans offered by service providers do not require a contract.

Better Productivity:

The advantage of the cloud Toll-free numbers can be used with cloud platforms. It gives them more advantages over the conventional phone system. Companies can improve the customer experience by utilizing cloud communication platforms. These measures can effectively provide the highest possible uptime and robust infrastructure.

Summarizing the Discussion:

Customers are more likely to switch to businesses that provide a toll-free number if a company does not. Moving from a standard phone number to a toll-free one can help a business reach a wider audience. The company can also acquire more potential customers. A company’s brand can be improved, costs can be reduced, and profitable sales leads can be generated by using toll-free numbers.

Using toll-free phone numbers can help you grow, whether you’re an established business or a new entrepreneur. Free business numbers are cost-effective ways to improve communication with your audience and generate more leads.

Deploying these, your social media and email strategy will produce unexpected results in terms of brand positioning, customer loyalty, and return on investment if you incorporate traditional methods like a landline.

With Vitel Global, it’s easy to set up a business phone system complete with toll-free numbers, with a range of pricing options to get you started today. Remove the limitations on your business phone line and invest in toll-free services. Why not request a demo today?

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