VoIP Phone Solution

Healthcare Industry Transformed by VoIP

Healthcare Industry Transformed by VoIP

Healthcare Industry and VoIP

Every industry is transforming and upgrading its technologies with the latest and new releases that swift the profit graphs or productivity of the organizations, mid-sized to large ones. One of such technologies that have been showing tremendous benefits irrespective of the type of industry is “VoIP”.

VoIP, Voice Over Internet Protocol is the most trending communication technology that has been proven to be more advantageous and successful in driving the organization’s growing steadily. One such industry or field that is implementing and experiencing VoIP technology services or cloud technology successfully is the “Healthcare industry”.

In simple words, VoIP has transformed the healthcare industry communications into a massive, unified communications setup for internal and external communications.

In this blog, we give a few reasons that explain how cloud technology has changed the communication setup in the healthcare industry:

    • Modernized communication setup in healthcare helped healthcare professionals like nurses, doctors, and other staff to get connected easily from any location using any device that gets connected by internet connection.
    • Easy to manage the patient’s calls, no chance of missing a single call
    • Easy to maintain the call data helping in call analysis by using the advanced call features of the VoIP phone system.
    • Get connected with the healthcare professionals of other hospitals to share the complications related to the patients that couldn’t be resolved at their hospital.
    • VoIP has been successful in emergency situations that helped in avoiding the delays in requests for ambulance service at whatever and wherever required.
    • Easy to install
    • Cost-effective

KEY ROLE OF VOIP DURING PANDEMIC ERA:

VoIP played a pivotal role in the pandemic era by bridging the gap between healthcare professionals and patients through online audio and video conferencing calls. VoIP system in healthcare industry in productivity by managing and attending a maximum number of calls from the patients. VoIP helped to attend patient calls anytime by the physicians as VoIP can be easily installed in mobile devices evidently proving the concern towards the patients by the health care professionals supporting during the tough times faced by the world.

Contact Vitel Global For VoIP Phone

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in VoIP Phone Solution, 0 comments
What is VoIP and Mobile IP Technologies?

What is VoIP and Mobile IP Technologies?

VoIP and mobile IP technologies?

In the past decade, communication between people was done using traditional or analog phone system which was connected to the public switched telephone network using copper wires. Then slowly the technology has driven the communication system to an easy and modern tool or device that is nothing but “mobile phones” which can be seen in everyone’s hand these days.

The integration of mobile phones with the latest communication software or app has brought huge success both in business and personal communications.

Characteristics of mobile IP:

    • Mobile IP provides high security but restricts transparency for many higher applications.
    • Increases the efficiency of the applications
    • Information is highly encrypted to avoid data corruption.
    • A mobile app is very scalable
    • Easily compatible as it gets automatically updated with the new applications when added.

Advantages of mobile VoIP app:

    • It is very cost-effective compared to traditional phones.
    • The Mobile VoIP app eliminates the calling costs of your data plan.
    • The business handles multiple issues of multi-callers.
    • Gives 100% efficiency
    • Gets connected anytime, anywhere
    • Easily tracked
    • The auto switch is available

What is VOIP technology?

VoIP is the acronym for voice over internet protocol which converts digital signals into sound and vice versa over the internet following the internet protocols.

The VoIP phone system has been implemented successfully in the business areas initially and later this technology has been started using even for residential purposes. Till 90’s people use to have land phones or traditional phone system in their homes even after carrying mobiles in their hands but now in this 21st-century cell phones have been replaced with analog phones because of the major benefits obtained from it. These traditional phone systems were then converted as VoIP phones integrated with the latest features available same as the VoIP business phone.

Later VoIP has been advanced with the latest technology that is mobile app integration that is more flexible compared to the VoIP phone system using traditional phone numbers.

VoIP stands for voice over Internet Protocol, proven technology that allows anyone to make and receive calls over an Internet connection. Initially, VoIP was implemented successfully in small and large businesses, but now, due to the benefits and advantages gained from this technology, it has started attracting domestic users or for residential purposes, which was also proven successful. Before VoIP technology was implemented at home, traditional phone systems were used which didn’t include powerful features that are available with VoIP phone systems. VoIP service providers or residential phone providers are the ones who delivered the cloud phone services to the customers which include powerful features that are not available with a standard for service loan like auto attendants, call recording, customer caller ID, voice to email, call waiting, do not disturb, parallel calls, conferencing and many more.

An IP address that stands for Internet Protocol address is the one used by the computers and devices that communicate with each other on the Internet. VoIP uses your Internet connection for making and receiving calls using any device which doesn’t depend on the public switched telephone network as in the case of traditional phone systems.

    • How VoIP Works:
    • Connect your phone to your switch or router in your existing LAN
    • Your VoIP service provider will establish a call when you dial a telephone number and exchange the data packets from your IP phone.
    • VoIP phone converts these digital signals back into the sound received by the end-user.

Benefits of VoIP

VoIP calls are integrated with more advanced features like DND means do not disturb, parallel ringing, blocking, virtual number, two simultaneous calls, automatic call forward, conference calls, voicemail, follow me, and many others.

Cost:

The cost setup for traditional landlines is high compared to the VoIP phone system. VoIP setup is extremely easy and charges zero cost as it doesn’t have any hardware setup.

No maintenance costs are incurred for VoIP calls, but maintenance costs are expensive for landlines.

Technology:

Landlines do not use any technology for making and receiving calls, but the VoIP phone system works on a cloud basis which operates and access data over the cloud servers.

Cloud technology is an advanced technology that saves huge costs operated and maintained by VoIP providers.

Reliability:

Landlines deliver reliable services as the communication delivered on both sides is highly secured, whereas VoIP calls reliability and security depend on the services delivered by the VoIP service providers which can be altered according to your requirements.

Communication:

Traditional phone systems use analog signals for communication or making and receiving calls transmitted through copper wires.

VOIP phone systems use digital signals or data packets over the internet. So, it depends on the VoIP provider to deliver data packets without missing them.

Scalability:

The traditional phone system is not highly scalable because we need to add additional physical lines for extra numbers, whereas VoIP phones require no additional phone lines for extra numbers.

Digital up-gradation and maintenance are not required to be done manually but are done automatically.

VoIP is highly scalable with a low cost that meets your domestic needs.

Voice quality:

The voice quality is the strongest key point that focuses on any type of communication tool you are using for your personal needs. It depends on the better VoIP providers who delivers high-definition voice quality in both local and international calls. When you come to landlines, they deliver good voice quality, but when you come to international calls, you may find of low quality of voice with jitters and latencies.

Network congestion:

VoIP depends on good network connections to avoid congestions during the calls, whereas landlines require extension numbers for making out of local areas which may connect or may not connect a few times.

Mobile integration:

Landlines follow a very conventional approach for making calls that don’t implement any latest technology, but VoIP calls implement the modern approach for making and receiving calls that are integrated with many benefits that couldn’t be delivered by traditional phones.

For example, just install the VoIP app on your mobile and make easy calls to your close ones that cannot be achieved through analog phones. So, make unlimited calls using handy technology whenever and wherever across the globe.

Call tariffs:

The call tariffs of the landlines for making local and international call rates are high when you observe the call tariffs of the international or nationwide calling packages.

You can make unlimited calls after opting for the right package suitable for your personal requirements and contacting your closed ones with flexible packages.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Phone

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in VoIP Phone Solution, 1 comment
Is VoIP Same as the Cloud PBX?

Is VoIP Same as the Cloud PBX?

VoIP vs Cloud PBX

This article is about to discuss the technology and the hosted service or providers. Let us know what is VoIP communication technically.

One of the dominant, successful technology implemented in the communication world replacing the traditional phone systems is VoIP. Voice over Internet Protocol (VoIP) is a new way of communication technology implemented in businesses or in residential areas.  It is a technology that allows users to make telephone calls over an IP network or the internet by sending sound packets between the receiver and the caller. The communication process in the VoIP technology follows the process of sending data packets over the best path avoiding jitters and latencies.

What Is A Cloud PBX?

The cloud-based phone system is a process of delivering communication services over the internet. The “cloud” is the internet. A cloud-based phone system or internet phone system is also known as a business phone system that has the ability to deliver calls over the internet and provide telephony applications like voicemail and call recording, call forwarding, call rejection, and other features.

The biggest advantage of Cloud PBX is, no matter where your offices are located, all of them can be connected to the same instance of Cloud PBX. Employees from one office can connect to another by just dialing internal extensions for small and medium-sized businesses. Cloud, also known as ‘Hosted’ simply refers to the product being hosted by the provider instead of being installed on-site. A typical Cloud PBX provider will handle call routing and switching at their specific location, and manage all the PBX equipment and software utilized and implemented in the virtual PBX services. The added benefits of cloud PBX voicemail, call blocking, conference calling, call auditing, call logs, faxing, and automated messages.

How Does It Work?

  • Voice over Internet Protocol technology is used for making and receiving calls using a high-speed Internet connection where you no longer need to pay huge traditional phone bills.
  • Virtual PBXdirects and manages call routing service internally in organizations where employees can work from any location

VoIP directs your calls straight to your phone by using your high-speed internet connection. Using your phone is just like normal, you will hear a dial tone, dial your numbers and make your call, hanging up when you did. The only major change is that you no longer need to pay crippling bills using your usual telephone company. RECEIVING CALLS Callers dial your phone number or directly to an extension Callers are greeted by a custom auto-attendant Virtual Cloud PBX manages call routing through your company Employees can work anywhere Voice mail can be left on an extension and sent to a mail address. MAKING CALLS Using a Virtual PBX VoIP phone Just pick up the VoIP phone and dial No long-distance or inter-branch charges EXPENSES Cloud PBX offers a lower total cost of ownership with predictable and affordable monthly charges. This fully outsourced solution allows you to free up your budget allowing you to focus on your core business and maximize productivity. Since Cloud phone systems fall under operational expenditure as opposed to capital expenditure, they are also very attractive to many companies. Companies avoid the need to buy an expensive phone system and there are no installations or maintenance costs whatsoever STAY CONNECTED With a Hosted Cloud PBX service you have the ability to connect numerous offices and employees in a single system. It is very flexible and scalable too as resources will not be wasted should you hire more employees or reduce their amount. Your company could expand by thousands of employees and the Cloud service will still be able to meet these needs. Some businesses have even chosen to have no premises at all but rather use the Cloud PBX system to connect remote employees with their domestic telephones while still receiving the same features as any other PBX user. A great feature of Cloud PBX is that businesses have the option to choose their own area code, even if they themselves are not located in the region. For instance, if any of your employees are based in New York but you find a lot of your clients and contacts in Los Angeles, the Cloud PBX service allows you to register your number in Los Angeles and treat all communications made there as local calls. Over time, this could save thousands of dollars compared with long-distance calling. If this isn’t an issue for you, Cloud PBX also allows your company to choose its own number or keep it as it is. SECURITY Cloud BPX services are also very secure, with many companies utilizing modern firewalls and anti-virus protection to ensure that there are no unwanted breaches by hackers or intruders. Indeed, VoIP telephony systems encrypting the data before it is even sent actually further enhances security.

often people think that Business VoIP (Virtual PBX) and Cloud Phone Systems (Hosted PBX in the cloud) are one and the same. Despite the fact that both the business phone systems help lower your TCO (total cost of ownership) than an on-premises phone system, they are not equal.

The differences are significant between business VoIP and a cloud phone system, most probably in terms of functionality. The major difference is that the virtual PBX is an automated answering system, which only directs the call, whereas the hosted business VoIP phone system is a complete professional phone system.

Deciding on the right cloud phone system is crucial for a successful business. Several factors play an important role when determining the best cloud phone solutions. Each cloud phone system provider has its own strength and weaknesses. However, before you come to a decision, you need to find out exactly what output do you expect from the hosted business VoIP phone system or cloud phone system provider’s solution.

What did We need for our Business?

1. Phone solution specially designed for small & medium-sized businesses;
2. Parallel features & collaboration tools available for every user;
3. Freedom from desk phone;
4. Time and resources savings on phone hardware management;
5. To eliminate hardware costs;
6. High scalability, a system that grows with us;
7. Should support all kinds of UC users;
8. Finally, a business phone system that empowers your business.

Why Move Your Phone System into the Cloud?

There are several reasons why businesses should transform their existing phone systems to cloud phone systems or hosted business VoIP phone systems. Some of them are:

    1. The cloud phone solutions are specially designed keeping all sized businesses in mind. It provides all the powerful UC features at a very affordable cost.
    2. No need to sacrifice features and flexibility. A cloud-based phone system offers parallel business-class features for every user such as call forwarding, unified messaging (transcribe voicemail & sent to email inbox), call hold, contact list synchronized with the office phone system, follow me, three-way conference, auto-attendant, and many more.
    3. A softphone is one of the wonderful UC applications that enable mobility features for users. It detaches you from your office desk phone allowing you to make and receive calls along with extension dialing right from your Android & iOS mobile & desktop devices.
    4. It saves your company valuable time and resources by taking off the hardware configuration and management burden from your shoulders. Additionally, lower your total cost of ownership (TCO) & minimize OPEX.
    5. Get running your business phone system in the cloud with zero upfront hardware costs (major CAPEX savings).
    6. Cloud phone systems are designed to offer high scalability as new users can be added easily without the need to buy additional hardware.
    7. The cloud-based VoIP systems are fully compatible and support all kinds of users such as System Administrator, Office Manager, Receptionists,s and Mobile Worker.

A hosted business VoIP phone system empowers your business with its unique on-number reach that makes you available at all times on multiple devices.

Quality of Service

A bad service can hammer the VoIP calls. Often, the voice quality and clarity depend on the Internet speed used to connect the systems in the cloud. It’s always recommended by cloud business phone system providers to avail high-speed internet connectivity when choosing a cloud-based VoIP solution for a business.

Failover

The failover systems in the cloud are monitored 24×7 to ensure the redirection of PSTN traffic within seconds in the event of disastrous hardware or software failure, providing you consistency and reliable service.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Phone

Posted by vitelglobal in VoIP Phone Solution, 3 comments
Why you need to replace traditional VoIP office phone with Cloud PBX Phone system?

Why you need to replace traditional VoIP office phone with Cloud PBX Phone system?

Introduction of VoIP Phone

Day by day technology is changing and making life easier, flexible, and more comfortable, in a similar way there has been a huge, tremendous, and revolutionary change in the communications world. The first revolution was brought through the analog phone systems implemented in the business and personal communications but later the advanced communication technology VoIP has changed the face of every business from small to big organizations.

There are many VoIP phone systems available in the market, but we suggest our readers have a glance at our VITEL GLOBAL VoIP phone system in detail. One must consider factors like features, plans, benefits integrated with the VITEL GLOBAL VoIP phone system mentioned in this article:

First, let us look out the features integrated with our VoIP phone system:

    • Highly secured
    • Flexible
    • Easy texting
    • Conference calls
    • 24/7 technical support
    • Affordable plans
    • Auto-attendant
    • Mobile app integration
    • centralized device control
    • Fast installation setup
    • Cloud control
    • No hardware is required
    • Efficient client interaction
    • Scalable

VITEL GLOBAL’s VoIP phone system helps your business achieve unique solutions through our business communications solutions.

    • Call recordings
    • Reporting and analytics
    • Easy integrations
    • Access from any device
    • Call forwarding
    • Complete portability
    • Higher scalability
    • Advanced features
    • Supports multitasking.

Role of VITEL GLOBAL in increasing the productivity of small businesses:

EASY CUSTOMIZATION

Customize your analog phone system to a cloud-based phone system or VITEL GLOBAL phone system meeting your demands.

NO DEPENDENCY

No dependencies on your manual staff as everything is automated.

BACKUp

Maintain data backup in the servers that can be retrieved whenever required.

DATA REDUNDANCY

No data redundancies issues are raised as the data is stored, maintained, and saved automatically.

NO SMALL ISSUES

Get rid of costly telephone bills.

PRODUCTIVITY

Connect your clients across the globe through audio, video conferencing, screen sharing, online faxing for easy collaboration on a single platform using softphones or laptops, or desktops.

INTEGRATION

Integrate VITEL GLOBAL with your existing system applications like CRM, customer software support, and billing that helps to retrieve data as per requirement.

COST-EFFECTIVE

Vitel Global virtual phone system is available at an affordable cost integrated with flexible plans and zero investment in hardware equipment as it is operated on the cloud.

ADVANCED FEATURES

VITEL GLOBAL designed its virtual phone system with advanced features to collaborate with your team easily accesses and operated on both either on-site or cloud basis.

WORK FROM ANYWHERE AND ON ANY DEVICE

Today the pandemic situation is demanding and forcing organizations to work from home but still attaining and fulfilling 100% of work tasks because of the proven communication tool delivered by the VITEL GLOBAL phone system.

24/7 SUPPORT

We deliver 24/7 customer support to our clients to resolve issues from software, hardware, or any technical-related.

EASY MANAGEMENT

You can easily set up the phone service, add end users, maintain, and manage personal dashboards.

ANALYTICS

Monitors monitor call data, call quality, costs incurred, customer satisfaction, and other criteria.

VITEL GLOBAL promises every business area irrespective of size, for delivering modernized, flexible, cost-effective communication solutions that are unique to reach out to your clients or employees of your organization leading you to the path of success giving outstanding profits.

Contact Vitel Global For VoIP Phone

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in VoIP Phone Solution, 8 comments
CRM Integration In Small Business

CRM Integration In Small Business

CRM Integration

Let us know what is CRM integration?

CRM integration is very successful when implemented in small businesses when compared to large business areas as customer relationship management is very important for small businesses and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.

The five C’s which are important for CRM integration to get implemented in small businesses:

    1. COST: CRM integration for small businesses provides affordable solutions on cloud-based CRM platforms as there is no strain of infrastructure headaches like maintenance and hardware equipment.
    2. CONVENIENCE:  It is a very convenient application as it can be accessed through any cross-platform that means it can be connected through the web, smartphones, tablets which helps to work together.
    3. CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
    4. CONNECTIONS: The best CRM will easily integrate with providing the full product service suite irrespective of the platform they are implemented and executed.
    5. CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.

Features that are required in CRM for small businesses

In this article, let’s see the features that are required in CRM for small businesses before knowing the benefits that are obtained by every small business:

    • integration is done easily with email
    • sales analysis
    • sales campaigns
    • sales forecasting
    • data regarding sales
    • view data on your mobile devices
    • file sync and file sharing is easy
    • reports and dashboards tools are available which helps to view the statistics, customize reports, report generation is done

These are the few features that are obtained through the implementation and integration of CRM with the other application. so, let’s see the benefits now which are obtained through CRM:

CRM Integration Benefits

    • It allows managing a bigger amount of data which in turn helps to grow the business
    • Perfect organization of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
    • Easy collaboration is done online where issues like input data and other notifications are easy
    • Better and more effective team communication between the members of the team between different branches is allowed.
    • Easy to perform online operations and marketing the products of your company
    • Easy automation for everyday tasks is done
    • Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
    • It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
    • Easily trackable through messages and email templates.
    • These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company.

What are the best ways to make faster sales with CRM integration?

This article explains the concept of CRM and a few key points which give a briefing on how to increase sales with CRM integration.

CRM means “customer relationship management” which defines creation, development, and maintaining relations individually with the targeted customers for increasing sales of their company. CRM integration is the connectivity between CRM software and other third-party applications. The integration between the applications results in automated actions that increase the functionality of the software which means reducing the effort to toggle back and forth between the systems.

The main target of this CRM integration with other applications is to increase sales faster. The best ways to make this sale faster are:

    • LEARN YOUR BUSINESS GOALS: First and foremost question that arises and that should be known is to learn the requirements of your company that helps to find out a unique solution.
    • UNDERSTAND THE SALES PROCESS: Try to find the solutions for the questions asked for yourself, co-workers and to choose the ideal CRM that satisfies the CRM needs.
    • CRM ON PREMISE: One can implement CRM integration to your applications through the native resources which is installed and implemented in your computing infrastructure easily.
    • CRM ON CLOUD: One can opt to implement CRM on cloud-based that is SaaS option solution that does not require infrastructure or installation problems. It provides instant access irrespective of place and time.
    • KEEP AN EYE ON YOUR LATEST TRENDS AND TECHNOLOGIES: Keep updating CRM software with the latest technologies implemented in the market such as artificial intelligence which when integrated with the CRM can allow to access it through multiple devices.
    • QUALITY INFORMATION: See that users provide only quality information that no excess data is required as it creates problems for the software.
    • TRAINING: Continuous training should be provided for the end-users and employees regarding the latest updates and technologies that are implemented in CRM integration.
    • ACTIVITY REPORTS: The integration helps to increase the sales as the monthly, weekly reports are easily generated which helps in understanding the sales reports easily.
    • ORGANISED DATA: It helps to organize the data in a systematic manner which in turn helps in surfing the data easily for the sales criteria.
    • DATA SCHEDULES: Integration helps to schedule daily which helps to connect with the customers in an easy manner.
    • CALENDAR INTEGRATION: calendar integration, email integration, document integration helps to understand the data easily related to sales.
    • PRIORITISE SALES: It will prioritize the sales of the products which increases the companies profits and also satisfies the consumer requirements faster.
CONCLUSION:

CRM integration is the latest technology or functionality that is implemented in business areas which increases sales as it helps both consumers and the companies to boost their performance and crack the nutshell.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Business Phone

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in CRM Integration, 1 comment
What is virtual number for text messaging and business voice?

What is virtual number for text messaging and business voice?

Virtual number for business voice?

The main goal for any business small to big is expansions over the global and local markets which can be achieved through business phone numbers. Before the latest technology introduced in the world of communications that is “VOIP” reached the businesses, the communication was done through the traditional phone system.

We can say that the traditional phone system was very successful for the business to reach their customers and also to get new customers but still the growth of the business is high on the profit scale using the latest communication system when compared to the profits achieved by the business using the traditional phone numbers or phone system.

The concept of virtual numbers introduced by businesses has brought more flexibility than the traditional phone numbers used for communication.

What is virtual number?

Virtual numbers are the phone numbers which are also known as cloud-based numbers that allow businesses to reach customers. The traditional phone numbers used by the businesses were tied to the PSTN public switched network connected through copper wiring to get connected with the users across the world. The traditional phone system used analog technology where the calls or signals are carried over the copper wires through the public switched networks and the circuit remains open till the customers are on the line.

The main issue with the traditional numbers is there is a high disturbance with your privacy and the call rates differ when compared to the latest VOIP tech. calls

A virtual phone number uses the internet to get connected to other phone networks which do not use any exchange networks. Virtual numbers are used to make and receive calls using any device that is connected to the cloud. The virtual calls send data packets over the internet using any device like softphones, mobile devices, desk phones that get converted into audio signals at the receiver end.

Businesses can get virtual numbers from the best VOIP service provider available in the market that can be managed very easily using area codes, VOIP software assigned to your business is used for making and receiving calls.

Working of a virtual number:

    • The first and foremost factor required for any virtual number is the fast internet connection or wi-fi network.
    • It doesn’t require any sim card, cell towers.
    • It has 10 digits including area code, three-digit exchange, four-digit subscriber number.

There are four types of virtual phone numbers toll-free numbers, vanity numbers, local numbers, and international numbers.

    • Vanity numbers are the numbers that use alphanumeric numbers or phrases that represent your business brand.
    • National numbers or toll-free numbers are the free call numbers used by the customers to reach the business with zero cost.
    • Specific area codes integrated into any business number are called local numbers.
    • Country codes integrated with the business numbers that appear to be local.

`Why do businesses use virtual numbers?

    • Businesses use virtual numbers as they are very easy to implement and install as it doesn’t require any technical knowledge.
    • They are accessible on any device like laptops, smartphones, and desk phones.
    • It is used for sending voice messages, recording messages, forward calls, send text messages
    • Fast to reach the customers through many social platforms.
    • No need of maintaining multiple numbers for internal communication in the businesses.
    • Features like call routing, IVR, call forwarding, call recordings, and many others are included with the virtual number, unlike traditional phone systems.
    • Cost-effective and productive when compared to traditional phone calls.

Conclusion:

So, readers by now you will be understanding the concept of virtual numbers and their advantages but the important factor to be considered is to pick the right VOIP service provider delivering the best services with good features and benefits suitable for your business. One of the best VOIP service providers we suggest is VITELGLOBAL rendering your favorite virtual numbers with HD quality including a set of powerful features like auto-attendant, voice mail to email, unlimited calls, text messaging, voice messaging, and many others.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Phone

To Get FREE Demo, please visit our website or enquiry@vitelglobal.in | 040-69030303 get the virtual number that communicates your business goals and values.

Posted by vitelglobal in PBX Solution, VoIP Phone Solution, 19 comments
How to Integrate Skype with VoIP Phone Systems?

How to Integrate Skype with VoIP Phone Systems?

Setup VoIP with Skype

Before knowing the setup of VoIP technology integrated with Skype, let us learn what VoIP is. And what is Skype in simple terms?

What is VOIP?

VoIP stands for voice over Internet Protocol which works by taking analogue voice signals from one end that converts into digital signals on the other end or the receiver side there by sending them as data over the Internet.

The VoIP system could be used through any device such as a phone and a VoIP adapter which is connected to a phone socket in the wall or into your router, with a computer, with a smartphone.

In simple words, a VoIP phone system works by using a high speed Internet connection instead of a regular landline or a mobile network where the analogue voice signals get converted into digital signals and a VoIP server connects the calls to two other telephone networks. VoIP configuration includes address phone and sip server that is provided by a VoIP service provider offering multiple benefits and features compared to the old traditional phone system Thereby providing high security to your data as it gets stored securely in the cloud managed by the VoIP service providers that can be accessed through an online dashboard where users can adjust contacts, forward calls, add additional lines and many more services can be done.

What is Skype?

Skype is also known as a voice-over-IP service which allows registered users to communicate through online video calling, instant messaging and other application software used for communication between family and friends who require in-built or external camera and microphone including internet connection.

How does Skype Work?

The best application software that can handle its basic functionalities easily, like creating an account before initiating the process of call making or receiving.

The functional working of Skype may be simple, but the technical scene behind the process is a bit complicated that involves a few steps given below:

    • The functional working of Skype involves sip that stands for session initiation protocols which create and send multimedia data packets over the Internet.
    • Download the Skype application on your favourite device to communicate free of charge.
    • Install and launch the application software using the setup assistant.
    • If you are a new user, enter your details just by one click on the create option and fill in the required field such as name, age, email address, location and other information that has been requested.
    • If you are an old user, digest login with their existing credentials into the Skype account.
    • Select a unique Skype name and password
    • No additional upgrades are required by adding Skype connect to the existing SIP enabled PBX of your business that saves huge communication costs.
Setup VoIP Phone with Skype

Setup VoIP Phone with Skype

How to Integrate Skype with VoIP Phone Systems

    • Open and log into Skype manager
    • Go to the features field in the toolbar and click on it.
    • Click Skype connect
    • Click to set up SIP profile
    • Buy channels and add credit to your Skype profile
    • Upgrade the configuration of your existing pbx systems or VoIP gateway systems with the sip profile.
    • Start making and receiving calls.

For more details, get connected with VITELGLOBAL today, visit our website www.vitelglobal.in to know more about VOIP business phone systems and our services rendered across many countries like the USA and Canada.

Posted by vitelglobal in VoIP Phone Solution, 6 comments
What is VOIP Phone System?

What is VOIP Phone System?

VoIP Introduction.

VOIP stands for voice over internet protocol, which allows you to make phone calls using a computer network over the internet. VOIP technology compress the sound waves or digitalize into IP packets transmitted over the network.

There are many benefits gained by the organisations, residential or individual remote workers. A few of them are…

      • Cost effective
      • Easy to setup
      • Highly accessible
      • Supports all platforms
      • Crystal clear voice
      • Supports multitasking
      • Supports any device.

Basic system components of VOIP:

The four most important VOIP components are…

      • Media gateway
      • Signaling gateway controller
      • Media server
      • Application server

1. Signalling gateway controller:

      • Signalling gateway controller (SGC) is also referred to as an agent as it controls calls function.
      • It is the heart of the VOIP platform as its main role is to connect to the public switched telephone network with the Internet protocol. The main characteristics of the signalling controller:
      • Supports SS 7 signalling system 7 protocol stack refer to the public switched telephone network main signalling protocols suit.
      • Supports voice call control protocols such as SIP general report your IP signalling protocols.
      • Supports media control protocols such as mg CP which is used for controlling BDA gateway session connections and parameters, hence it is called media gateway controller because of its media gateway control function.
      • Generates call detailed records which is used for billing purposes.
      • Provides bandwidth management control which allows new sessions to be admitted in the system
      • Supports bandwidth policy mechanism which is used to media flow profiles and also preserves appropriate quality of service levels. It helps to instruct the media gateway to monitor the RTP media flow.
      • Allocates connection characteristics, for example, coding and IP packaging used better media resources.
      • Allows multitasking and multiprocessing

2. Media gateway

The main role of the media gateway is to transmit the voice packets following the rtp transmission protocol used for convergence of public switched telephone network or IP network such as packetization transmitted over the network.

      • Transmits data over the Internet
      • Controls call flows under the observation of the media gateway controller
      • Supports transferring voice in SF 7 networks
      • Supports different compression algorithms
      • Supports and manages digital signal processing resources.
      • Available for maintaining redundant IP link

3. Media server:

A media server is used for video conferencing or voicemail and also for special tones or announcements that need to be transmitted over the internet. The main functions are…

      • Voicemail functionality
      • Transmissions of tones
      • Voicemail to email transmission
      • Activates voice dialling
      • Supports IVR

The main server is controlled by an application server using SIP protocol routing towards the media gateway existing.

4. Application server:

Application server provides value-added services to the IP network and also call specifications, characteristics are also valuated.

      • Supports customization in private dialling plans.
      • Second, basic services such as call forward, call forward on busy, call waiting, call transfer, call park and voicemail are offered by the application server.
      • Advanced features such as call authorization using PIN, remote office, “follow me” plans are offered.
      • Delivers CDR’s call detailed records
      • The Application Server is the brain of the VoIP architecture.
      • It communicates with the Signalling Gateway Controller through protocols such as H.323 or SIP.

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Posted by vitelglobal in VoIP Phone Solution, 0 comments
Internet Consumption During Lockdown In India

Internet Consumption During Lockdown In India

Introduction

In this blog we will learn internet consumption in India and the states which have consumed most internet consumption.

The most dreadful and dangerous situation faced by every individual across the globe which has changed the lifestyle, changed the lives of few countries is COVID-19. Almost all countries have faced the worst impacts in the post pandemic conditions both in personal and professional way. But still the world has taken it as the greatest challenge and even discovered all possible ways to eradicate and to save the world from this situation. Many companies, organisations, schools and every office has started working from home which has shown tremendous work output in a positive way without losing the confidence and moral values. Even the companies and organisations have supported their employees morally while working from home and arranged all possible ways to attain and achieve success in the market. The main reason behind the success of every organisation in professional way is ‘internet’ and even in personal focus the main entertainment area is successful because of this internet. So, in both ways means in entertainment perspective and even in professional way the world has been placed in your hands just because of internet. The consumption of this internet has been increased a lot because of its implementations by many individuals mainly in countries like India, Canada and USA. In this article, our readers will learn the statistics of internet consumption mainly happened in this pandemic situation in the country INDIA.

Survey Details Of Internet Consumption During Lockdown In India

Data which is collected from many telecommunications company and internet service providers shows that Indians have consumed an average of 307,964 TB of data which when compared to the statistics of previous year about 19% by the end of the month march 2020. On daily basis, the average consumption of internet is around 308 PB petabytes which has been utilised mostly for the streaming content, uploading and downloading purposes of data. The data in one PB is equal to 500 billion pages of standard text which shows how the consumption of internet has been tremendously increased compared to the prior situations.

Survey Of Internet Consumption During Lockdown In India

Survey Of Internet Consumption During Lockdown In India

States like Andhra Pradesh, Bihar has been rose about 13% in internet consumption where in Maharashtra data consumption was the highest consumption of internet during lockdown. The main channels or streaming services that utilised most consumption of internet is YouTube and Netflix apps. By the month of April, the statistics has shown that the consumption has increased to more 6% and 18% in mobile speeds. India’s current broadband speed is an average of 36.17mbps and download speed is 9.67mbps.

In India, there are many internet providers who maintain data centre services providing seamless experience through satellite internet and wireless internet. There is a high demand for both types of services as the demand of internet has been increased tremendously and vastly during lockdown in INDIA as many organisations like IT offices, schools and govt. institutions have provided work from option due to pandemic situation across the globe. This situation has increased the demand for internet service providers in INDIA and for its services too. This demand of increase in internet is not only seen in the case of business internet but also in the case of domestic purposes like many users are using for the apps like Netflix, YouTube, Facebook and many applications and websites offering the users with excellent and cost-effective packages to watch their favourite shows. So, among the internet providers in India VITEL GLOBAL INDIA is one of the best and leading internet service providers in the market who are providing the best services like satellite internet and wireless internet with the best packages including your favourite channels.

Posted by vitelglobal in Business Broadband, 1 comment
How to Call USA, Canada from India?

How to Call USA, Canada from India?

Introduction

The modern technology accomplished for business communications replacing the traditional phone systems attaining more powerful connections with their clients, thereby achieving success in a short period. This article explains the meaning and the working of the VOIP business phone system.

The main key point that every business focuses on is communication, which requires a powerful tool to exchange messages or data between two or more businesses. Before the modern technology of communication has been introduced in the market and digital world, the traditional phone systems are used for communication to build strong relations with their clients and customers.

What is VOIP?

VOIP stands for voice over internet protocol, also called IP telephony. It is a process of delivering voice communications over the internet. VOIP converts analogue voice signals to digital signals using the internet. This technology is becoming popular day by day because of many benefits and advantages delivered by the VOIP phone system. The VOIP phone system has become a remarkably successful communication tool in diversified business areas.

Types of VOIP phones

There are two types of VOIP phones which can be setup for your business communications requirements:

Types of VoIP Business Phone

Types of VoIP Business Phone

  1. Hard phones

Hard phones are like traditional phone system which can be set up on your desk that can be used for:

      • Access voicemail
      • Forward calls
      • Uses handsets, Bluetooth, headsets and speaker phones.
      • Arrange conference calls.
      • Call blocking
  1. Softphones

Softphones means making calls through apps installed on your computer, device, tablet or mobile phones.

VOIP working process

The VOIP phone system implements packet switching technology that converts analogue voice signals into digital signals or voice over the internet.

      • When a VOIP phone receives the digital signal from another VOIP phone, it classifies the digital data into information packets by putting the destination address on each data packet.
      • After the router receives data, it reaches the destination using the shortest path.
      • The data packets are converted again into voice or sound at the receiving side by putting the data packets in the correct order.
Features of VOIP phone

The features of the business VOIP phone system delivered by the VITEL GLOBAL phone are

      • Call Barge
      • Automated Call Distribution
      • Call Recording
      • Online User-Interface
      • Call The queue
      • Live Call Monitoring
      • Call Whisper
      • Voicemail Transcription
      • Reporting and Analytics
      • Virtual Attendant (IVR)
      • Call Groups
Benefits of VOIP phone system

To choose the right VOIP phone system, one must look out for the best features integrated that make it a powerful communication tool to meet your business needs.

    • No need of changing the existing number you are using in the present.
    • Allows parallel calls to interact with multiple users at a time.
    • Provides access to many features of the VOIP phone system.
    • Delivers higher audio quality.
    • Crystal clear voice
    • cost savings

Cloud-hosted PBX solutions are high-cost savings as clients invest money only in the services that are required to be handled in the cloud.

    • Time Savings

The setup time for installation, analysis and provision is very less compared to traditional phone system. Time can be saved in server maintenance; upgradation of software is easy.

    • New hardware:

No need for buying additional hardware as a phoning system, such as an old phone system, can be used as it can be interfaced easily with the existing infrastructure or hardware.

    • Flexibility

It is very flexible as the cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using a smart phone, desktop or PC, which allows employees to work from their home.

    • Advanced features

Many additional features like calling control, voice menu, time conditions, call recordings which are upgraded continuously with no additional cost and effort.

    • High-Quality

High quality voice calls are delivered through cloud-hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.

    • Scalability

It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.

    • Real-time monitoring
    • Security

VITEL GLOBAL promises every business area for delivering the modernized communication platform to reach out to your clients or customers henceforth becoming successful in the market with cost-effective technology.

One can make international calls from INDIA to USA or Canada just by subscribing the suitable packages monthly or annually using VOIP business phone and for more details please visit our website www.vitelglobal.in

Posted by vitelglobal in VoIP Phone Solution, 0 comments