Advantages of VoIP

How do Cloud Service Providers help with Privacy and Security concerns?Β  Β  Β 

Cloud Service

Importance of Cloud Service Security

The security of Cloud service is crucial for its sensitivity. It encloses all the data related to your business and the customers as well.

The concept of this blog is to lay out the security concerns usually faced by companies installing Cloud PBX systems for communication.

A Voice over Internet Protocol phone system or network called cloud PBX (cloud-based Private Branch Exchange) enables users to converse and route calls over the Internet as opposed to on-premise hardware. The entire data related to a client is kept and managed in the cloud. It doesn’t need any on-site hardware as it is set up quickly and can be monitored and administered by taking control of its systems. 

Security Issue:

These modernized Cloud Service became a challenge to organizations when the concerned service providers do not secure the data. Hence, it is crucial to take effective and severe measures to provide security to their clients’ data stored in the cloud. 

Here, the service provider’s network is the area of security concern. It results in highly inconvenient service interruptions that could affect the customer. The security attacks’ high-profile nature certainly contributes to more broadly worrying about the security of intricate cloud-based networks.

What are the parameters that cloud security considers?

The primary motive is to recover data in case of loss. The security prevents storage and data from hackers. Cloud PBX security could deter the agents’ negligence (in case) from controlling the data leaks. Also, it could detect and reduce system or network compromises. We will discuss some scenarios and solutions in brief related to Cloud Security below;

Solutions: 

Providers need to improve the network security of their Cloud Service to ensure their network is safe if they want to stop these attacks by offering their consumers dependable service. This means the service provider’s and consumer’s combined decisions and measures will probably be more influenced. That is how they minimize security attacks.

  1. Many people are becoming more and more concerned about caller ID spoofing, where employees are effectively duped into thinking they are picking up an inside call in these security attacks. However, security methods to reduce the risk of these assaults appear to have a low profile when looking up some of the cloud-PBX industry’s major competitors. It prevents international toll fraud. In such situations, hackers make long-distance calls using stolen account information.
  2. Providers should check and guarantee the quality of configurations made at the client-end of the network. Because the customer base knows that it is challenging to maintain yet assure total security.
  3. It is better to encrypt with a strong password and the security is standard. 
  4. SIP endpoints should be regularly scanned for vulnerabilities on networks. They are protected within a firewall and not exposed to the public internet. This also alerts customers accordingly.

What Steps do we take to ensure security?

  • We provide proactive call activity monitoring and flagging. For instance, high call volumes from a specific source call made outside of business hours or calls to high-cost regions. We track and monitor them continuously.
  • Business owners must also keep an eye out for risks like phishing, keylogging, and buffer overflow. For example, user tokens used by cloud services to authenticate individual devices without requiring logins for each update and sync are stolen.
  • Minimizing costs while juggling encryption with industry-specific security requirements must be avoided as high standard encryption levels. It follows security protocols and provides high security to the client’s data.
  • Ensure the vendor has SIP over TLS enabled in their switch fabric, utilizing packet encryption technologies. In the absence of such protocols, VPNs encrypt calls made using mobile devices.
  • Encrypt Voice channels to avoid eavesdropping as packets move via public networks.

Here are some Cyber Security tips for best security maintenance:

1. It is preferable to use strong passwords. Weak/easy passwords are prone to hacking.

2. A password manager would help you create separate passwords for every application. In turn, you can protect the password manager with a strong primary password.

3. It is better to protect all the devices you link to the cloud. Because, the data in the cloud is synchronized with many of your devices. If one of them compromises, you expose your digital footprints.

4. Always backup your data to your personal computer at home or on an external hard disk as insurance.

5. Modifying permissions could prevent data leakage or system compromise sometimes. Suppose you have a home network, ask your family members to use a guest network.

6. Anti-virus applications are always important in protecting your data by creating a firewall.

7. You must avoid accessing data on public Wi-Fi. Besides, Visual Private Network will guard your gateway to the cloud.

Conclusion:

Above are a few suggestions listed and followed by our company, Vitel Global Communications, to ensure the utmost security in business communications.

Summarizing the above in a few steps, it is essential to change the default settings of your system. Else, that might turn into a front door for a hacker. Then, an open bucket cloud is very vulnerable to exposure. Switch on the security controls provided by the provider to avoid further risks.

If you are the one looking out for secure, high-standard communication solutions,

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Posted by vitelglobal in Cloud Services, 0 comments
The Advantages of VoIP-Enabled Healthcare Communication

The Advantages of VoIP-Enabled Healthcare Communication

VoIP In Healthcare

β€œVOIP” is the modernized communication tool that has been implemented successfully almost in all the fields apart from software industries, and among all the fields healthcare industry has been experiencing tremendous positive results in day out operations.

As the healthcare assistants, professionals, and other concerned people need to perform multiple tasks like keep tracking the health status and other details of the patients, updating, and generating medical bills, managing medical staff right from nurses, doctors to administrators and others through the calls.

The best solution, which is a quick, reliable, cost-effective communication tool is VoIP, Voice Over Internet Protocol business phone systems that are used for making and receiving calls over the internet.

There are many reasons as to why the healthcare industry is moving towards the VoIP business phone system:

    • Cost-effective
    • Manage multiple calls at a time
    • No chance of missing a single call
    • Easy to maintain the call data regarding the patients, doctors, and other staff.
    • Flexible
    • Easily accessible from any device unlike traditional phone systems
    • VOIP has excellent features compared to traditional phone systems

These are the few reasons that are making the healthcare industry implement the VoIP solutions replacing the analog solutions.

Healthcare fields that are implementing VOIP business phones

    1. Dental clinics and hospitals
    2. Hospitals
    3. General practices
    4. Emergency rooms
    5. Cosmetic and plastic surgery hospitals
    6. Children hospitals
    7. Rehabilitation centres

And many more types of the healthcare industry are implementing and experiencing growth through the VoIP business phone systems that are delivering.

Advantages of VOIP enabled healthcare industry

    1. Connect easily with your staff:

Hospital staff including nurses, doctors, and other administrators are well connected with the VoIP business phones for internal and external communication when required. Using a mobile VoIP one can get easily connected with the doctors in an emergency.

    1. Easy to integrate:

VoIP gets easily integrated with the existing software and platforms making the job of administrators easy in maintaining, updating the meticulous files of the patients on any platform. It is easy to integrate voice, data, and all other files into a single infrastructure system.

    1. Access from any device:

Easy to make calls from any device as VoIP can be installed in mobile devices, accessed from the laptop and other devices reducing the wiring system as in traditional phone systems. so, no wiring system headache now.

    1. Compliance:

Data related to patients, staff, and other billing and payment details that need to be maintained confidential is entered in systems providing high security not allowing data breaches and other malpractices.

    1. Compatibility:

VOIP business phone is highly compatible as it connects people working in different locations to work on a single platform.

    1. Unified communication platform:

Doctors collaborate with the patients easily with this VOIP business phone system using audio calls, video calls, SMS, and other ways as VoIP provides unified communication solutions to healthcare and other industries.

    1. Arrange calls easily:

The only point to get powerful communication solutions through the VOIP business phone system is to have a good internet connection which helps to get connected with anyone easily and quickly.

    1. Cost-effective:

The infrastructure required for setting the VOIP business phone system is cost-effective compared to the traditional phone system setup. It is said to be cost-effective in another way as the VoIP providersΒ like Vitel Global provides very cost-effective plans with low call rates giving huge profits to the hospitals.

    1. Call monitoring:

Easy to monitor the calls received from the patients for making appointments and other issues with the concerned doctors as VoIP business phone give zero percent chance of missing a single call.

    1. Backup:

VOIP business phone maintains the backup of the entire data related to the patients, staff, and other details are stored in a secured way.

    1. Features:

VOIP business phone provides excellent features like call forwarding, auto-attendant, and many more features integrated with the vitelglobal VOIP business phone.

    1. Digitalization:

The digitalization process makes the healthcare industry day to day tasks and operations or records related to the patients, and another hospital staff is updated instantaneously and easily retrieved whenever required.

Few features of VoIP business phones for healthcare

VoIP business phone system has been the opted by the healthcare field mainly because of its excellent features integrated with it delivering excellent services.

    • Mobile app
    • Video and audio conferencing
    • VoIP integration
    • Live chat
    • Auto-attendant
    • Call forwarding

Looking forward to an advanced communication solution then reach us at www.vitelglobal.in as we render excellent, beneficiary features, plans integrated with our VOIP business phone.

Don’t delay any more reach us today and start earning profits instantaneously.

Posted by vitelglobal in VoIP For Industries, VoIP Phone Solution, 0 comments