In this blog, we ensure our readers to know about the terms VoIP, API and how to integrate the technology with the interface. First, let’s see the definition of VoIP.
VoIP (voice over internet protocol): VoIP, is a technology that helps us to make voice calls using internet connection instead of old traditional phone system.
API (Application Programming Interface) consists of set of functions that permits applications to operate and access the data with third party components like software components, operating systems or microservices to deliver user response to any system and also to deliver the system’s response back to the user.
So, now a days many organisations are implementing the latest method of integrating API with VoIP technology which helps their customers as well as their associates for flexible, low cost and easy maintaining calls. In olden days, it was not possible for any technology to get integrated with the phone system as they were analogue phones with which integration was not possible. But now, VoIP calling API has brought a new revolution over digital communications as one can easily make calls, record them and transcribe too automatically.
Vitel global offers many cloud bases applications and services that offer APIs that help to export or import data where VoIP is easily integrated with the popular enterprise tools such as CRM apps , HR software and other apps.
Features Of API Integration With VoIP
Push to talk
Live audio streaming
Crystal clear voice
Make private calls
Benefits Of API Integration
Access on any device
Access in any platform
No private information is shared to third parties
No code writing
Easily imports and exports data
Reduces the bandwidth of data usage
With a hardworking and dedicated team of API developers Vitel Global is offering many flexible packages with enriched features implementing advanced technologies and protocols to build high end apps that meet your business needs that add an additional performance.
A cloud PBX is a phone system used in business that is hosted on servers in offsite data centres over the internet. Cloud PBX systems have become very popular in recent days because of its features and benefits provided. In brief:
Cloud PBX provides have best and more features than traditional PBX
It is very cost effective
It doesn’t require any hardware equipment
Enables communication within and outside the organisation
Depends on the internet connection
Complete access is over the internet
No maintenance issues
No hardware technician required
Will maintain backup
Auto attendant is provided
Features like call queueing, recording, call ID, call blocking, call forwarding are provided
Cloud PBX systems has brought a revolution in the world of telecommunication field which can be explained by its advantages:
CLOUD PBX which is also referred as virtual PBX where any data or software can be hosted in the cloud instead of infrastructure like servers. This cloud PBX has both strengths and limitations which are discussed in this article for our readers.
Advantages Of Cloud PBX
cloud hosted PBX solutions are high cost saving as clients invest money only in the services that are required to be handled in the cloud.
The setup time for installation, analysing and provision is very less compared to traditional phone system. Time can save in server maintenance; upgradation of software is easy.
No need of buying additional hardware like phone system as old phone system can be used as it can be interfaced easily with the existing infrastructure or hardware.
It is very flexible as cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using smart phone, desktop or PC which allows employees to work from their home.
Many additional features like call control, voice menu, time conditions, call recordings which are upgraded continuously with no additional cost and effort.
High quality voice calls are delivered through cloud hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.
It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.
Disaster Recovery and Redundancy
Top PBX providers provide services with cloud PBX systems with high reliability with high dedicated resources and servers. Top PBX providers will check out that when disaster occurs unexpectedly then definitely there will be less chance of losing the data and even in case of losing surely there’ll be a recovery for your data.
It minimises the customer support as there are minimum chances of error occurrences compared to onsite systems.
What is VoIP phone?
VoIP is an acronym for voice over Internet protocol is a technology implemented in business phones to make and receive calls over the internet.
One can use traditional phone as VoIP phone connected through internet
Make calls anywhere
High quality audio
Make unlimited calls
Ready to work from anywhere
From the definitions of VoIP and cloud phone systems, the consumers think that both technologies are similar indeed the fact is that both the technologies are different in functionalities and are not equal. Virtual PBX means VoIP provides automated answering system whereas hosted VoIP Business Phone is a professional phone system. The cloud PBX is implemented in all sizes of businesses at very affordable costs. It is very time saving providing all features and flexibilities from any device. It is preferred in companies as it doesn’t add any additional hardware equipment. The cloud PBX supports system administrators, office managers and mobile workers for their functionalities. Cloud PBX extracts information and access them from VoIP server and becomes a phone using internet. The voice quality of PBX systems is very high as it implements VoIP technology. For PBX systems companies must additionally lines to complete the phone system whereas cloud PBX system doesn’t require any additional lines. Both VoIP and cloud PBX may have almost same benefits and features but the difference lies in the scalability, hardware maintenance and costs.