traditional phone system

What Role Does VoIP Play In The Financial Services Industry?

What Role Does VoIP Play In The Financial Services Industry?

Role of VoIP in Financial Industry

Virtual phone systems or VoIP play a key role in improving the productivity of organizations irrespective of their size and field. One such field where huge benefits are achieved gained by implementing the VoIP phone systems for business communications is the “financial industry”.

Many organizations in the financial sector have upgraded their traditional phone systems to VoIP services…

    • Time-saving in customer calls
    • Handles multiple customer queries at a time, by directing the calls to the concerned department quickly
    • Call monitoring is done
    • Call reporting
    • Easy to share the data between the teams

In the past decade, VoIP phone systems have been said to be the most successful technology trending in the markets and many of the diversified fields have inclined towards VoIP services by leaving the traditional phone systems behind.

Benefits achieved by the financial industry by implementing the latest technology

Very flexible

Most of the financial industries have expansions across the globe, VoIP phone systems help the internal teams and management to stay connected with the teams of other branches easily using advanced features like video conferencing, audio calls, and many other features that are highly flexible for scheduling meetings, sharing the data and recording the meetings and many other advantages can be gained.

cloud voip benefits in financial industry

Cost savings

Businesses can compare the phone bills of the calls done by using the traditional phone system and VoIP phone call bills. There are huge cost savings done by the companies, particularly it is more beneficial to the start-ups and mid-sized organizations as many companies make international calls to stay in touch with their international clients.

Scalable

VoIP phone systems are highly scalable, as sometimes you may get a situation of attending and making calls from the office location where VoIP can be attended through mobile devices or from your laptop.

Customer support

Increased customer support can be observed in the companies by attending multiple calls at a time and resolving them quickly and efficiently by the automated calls

Good internal collaborations

VoIP technology allows access only to the team members over the information stored in the databases.

Internal teams work easily and quickly by collaborating and sharing the information on a single platform thus increasing the efficiency of the organizations.

Reliable

VoIP phone systems are reliable phone systems because there is no chance of losing a single call when there is power loss as they are directed to other defined destinations like mobile devices or laptops.

VoIP Features

VoIP services are useful for the financial industry because of the advanced features integrated with the VoIP phone system that allows in handling multiple clients, customers, issues and in expanding their business simultaneously.

Vitel Global communications serve financial organizations with their excellent services rendered through the VoIP business phone system providing a seamless customer experience.

We deliver these communication solutions integrated with excellent features, plans, and benefits which are very easy to set up and to work on the user-friendly communication platform at a time by your team members.

Contact Vitel Global For VoIP Phone

For more details, visit our website and start creating wonders in your organization right away.

Book Your Free Demo Today – enquiry@vitelglobal.in | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in VoIP For Industries, 1 comment
What is virtual number for text messaging and business voice?

What is virtual number for text messaging and business voice?

Virtual number for business voice?

The main goal for any business small to big is expansions over the global and local markets which can be achieved through business phone numbers. Today, we have the latest technology of communications  available. And gradually technology introduced “VOIP” to businesses. Back in the day,  traditional phone system was the mean of communication.

We can say that the traditional phone system was very successful for the business to reach their customers and also to get new customers but still the growth of the business is high on the profit scale using the latest communication system when compared to the profits achieved by the business using the traditional phone numbers or phone system.

The concept of virtual numbers introduced by businesses has brought more flexibility than the traditional phone numbers used for communication.

What is virtual number?

Virtual numbers are the phone numbers which we call as cloud-based numbers. They allow businesses to reach customers easily. The traditional phone numbers used by the businesses were tied to the PSTN public switched network. It is connected through copper wires to get connected with the users across the world. The traditional phone system used analog technology. The calls or signals are transferred through the copper wires via public switched networks. The circuit remains open till the customers are on the line.

The main issue with the traditional numbers is there is a high disturbance with your privacy and the call rates differ when compared to the latest VOIP tech. calls

A virtual phone number uses the internet to connect to other phone networks. It does not use any exchange networks. We use  Virtual numbers to make and receive calls using any device that is connected to the cloud. The virtual calls send data packets over the internet using any device that can connect to internet. Example; softphones, mobile devices, desk phones could convert them into audio signals at the receiver end.

Businesses can get virtual numbers from the best VOIP service provider available in the market to manage very easily using area codes. VOIP software assigned to your business is crucial for making and receiving calls.

Working of a virtual number:

    • The first and foremost factor required for any virtual number is the fast internet connection or wi-fi network.
    • It doesn’t require any sim card, cell towers.
    • It has 10 digits including area code, three-digit exchange, four-digit subscriber number.

There are four types of virtual phone numbers toll-free numbers, vanity numbers, local numbers, and international numbers.

    • Vanity numbers are the numbers that use alphanumeric numbers or phrases that represent your business brand.
    • National numbers or toll-free numbers are the free call numbers available for the customers to reach the business with zero cost.
    • Specific area codes integrated into any business number are called local numbers.
    • Country codes integrated with the business numbers that appear to be local.

`Why do businesses use virtual numbers?

    • Businesses use virtual numbers as they are very easy to implement and install as it doesn’t require any technical knowledge.
    • They are accessible on any device like laptops, smartphones, and desk phones.
    • It helps in sending voice messages, recording messages, forward calls, send text messages
    • Fast to reach the customers through many social platforms.
    • No need of maintaining multiple numbers for internal communication in the businesses.
    • Features like call routing, IVR, call forwarding, call recordings, and many others are available with the virtual number, unlike traditional phone systems.
    • Cost-effective and productive when compared to traditional phone calls.

Conclusion:

So, readers by now you will be understanding the concept of virtual numbers and their advantages. But, the important factor to notice is to pick the right VOIP service provider delivering the best services. It provides good features and benefits suitable for your business. One of the best VOIP service providers we suggest is VITELGLOBAL rendering your favorite virtual numbers with HD quality including a set of powerful features like auto-attendant, voice mail to email, unlimited calls, text messaging, voice messaging, and many others.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Phone

To Get FREE Demo, please visit our website or enquiry@vitelglobal.in | 040-69030303 get the virtual number that communicates your business goals and values.

Posted by vitelglobal in PBX Solution, VoIP Phone Solution, 19 comments