What is Virtual PBX ?

IP PBX System

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IP PBX System Cloud PBX, also called virtual PBX or hosted PBX (private branch exchange), is a telephone exchange system built, delivered, and managed by a third-party service provider which is accessible and executed through the internet, which is IP based telephony solution where the hosting service for any software which is done on the server. In contrast, it hosts all software and the real data in the cloud. In simple terms, it is a virtual phone that provides a secure and reliable business phone system through the internet following IP.

Types of PBX:

The main types of PBX systems are classified into two types: cloud PBX, traditional or onsite PBX.

Cloud PBX: it is a hosted offsite service offered over the internet that doesn’t require additional equipment like servers for storage purposes.

Onsite /traditional PBX: onsite PBX refers to a system, execution on a business server.

The features of Virtual PBX:

The features of PBX system that have many features

    •  Call barge
    • Automated Call Distribution
    • Recording of calls
    • Online User-Interface
    • Maintaining Queues
    • Live Call Monitoring
    • Whispering feature
    • Voicemail Transcription
    • Reporting and Analytics
    • Virtual Attendant (IVR)
    • Call Groups

voip phone provider

Benefits of using Cloud PBX :

Cloud PBX systems are the latest and newest systems that are in PBX technology for businesses that have their advantages as well as disadvantages. First, let’s see the advantages:

  • scalability
  • flexibility
  •  low cost
  • less hacking chances
  • high control
  • create virtual offices across the globe
  • easy maintenance


There are a few disadvantages that have to be in the process of implementing new solutions to rectify them, and they are:

  • not highly reliable
  •  less secure for online PBX systems than onsite security.
  • updates in cloud PBX are later than onsite.

 Process of setting up cloud PBX:

Setting up virtual PBX is very simple and quick as it takes less than one day as gets activated within hours. Just sign up with your details then the account gets created and activated from their interface. There should be stable internet connections maintaining a speed of 150kbps and supported operating systems.

Current market analysis on cloud PBX:

However, the Cloud PBX software market is growing at a very faster pace when compared to the market growth rates. Furthermore, over the last few years.  You can expect it to grow more in the coming years, generating many reports after evaluating many market areas. Many trends, factors, and restraints are important for making reports which may affect the market directly or indirectly. There are five main forces are key players like the buyer’s bargaining capacity, suppliers’ capacity of bargaining, a new entry, substitutes, and degree of competition. The main participants in the market are system integrators, intermediaries, and end users. They all benefit from implementing this cloud PBX solution. Even vital global is becoming a key and dominant player in the market for providing cloud PBX solutions.

Published: February 15th, 2021

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