Why Small Businesses Need Cloud Phone Solutions

Cloud Phone Service

5 min read

Reading Time: 5 minutes

Cloud Phone Solutions are often preferred by startups and small businesses for certain reasons of low cost. After the global epidemic, there is a long-lasting impression on the corporate work culture. Thousands of companies of all sizes across the world are stepping towards hybrid work. Hence today, cloud-based telephony excels by significantly reducing the cost of installation and maintenance.

Cloud Phones Support Remote Work Culture:

Being entirely based on the internet, internet phones enhance the capabilities of large enterprise PBXs. However, if you consider the remote working culture, it can be considered a smart move for remote workers to use the same tools for communication as in the office. As a result, remote employees can access a new virtual world of flexibility. Because now all your phone calls are digital with no limits and not wired.

The only reason for employees to perform file sharing, video conferencing, and even use chat boxes for internal communication is cloud-based communication.

Cloud Phone Integration:

Business phone solutions can be easily integrated with any other software, such as help desk or customer relationship management (CRM) systems, just because of their limitless adaptability. You can allow those integrations to search the call records. Also, you can do your research to know more about your target market’s demographics and customer requirements.

Business customers can take advantage of various cloud phone capabilities offered by business phone services for their adaptability.

Cloud Features / Price of the Phone Solution:

Factual information is that there is an availability of numerous corporate phone services. However, choosing one can be a puzzle because of its distinct features and pricing options. But some service providers may concentrate on different characteristics and tailor personalized plans. If the phone solution is aimed at a contact center, they can specialize in call center features that can be deployed and adaptable. Below are some tips to help you pick the right business phone service provider for your business.

What About the Cost Variable?

Dealing with cost variables is an ideal job when it comes to business management. This is where things other than price come into play. For example, during the growth stage, businesses make a list with a certain anticipation of the features they will require for that particular. When validating the future, they must be creative enough to anticipate coming requirements. So, check to see if your business phone service provider can scale the lines as needed to carefully consider the impact on price expenses in the future.

Business Phones Requires Distinct Dialing Options:

In the first step, it is clear that internet calling offers a wide range of calling options, and it is one of the best features of cloud technology. Their fundamental function is supporting a standard PBX (Private Branch Exchange). Using this, employees can access the simplest handsets and headsets to make and receive calls with advanced features. Some business phone providers sell elegant cloud phones with additional functionality, while others are simple, allowing you to connect your existing phones.

Softphone Applications:

Softphones are an amazing additional dialing feature that is only available in cloud phone solutions. A softphone app is software that runs on your computer, just like its name suggests, but it enables you to make and receive calls via the internet. Attach a headset, microphone, and speakers, and it can be used with the regular phone functionality.

Coming to the business requirements, it is essential to know that you should be able to send and receive files during a video call. Also, your softphone should be able to integrate calendars, messaging, and internal communication. These are not all but just a few of the many features that these cloud phone solutions offers. Remember that these features are unavailable in conventional landline phones.

Cloud Phone Solutions

Introduction to Versatile Softphones: 

Suppose, for cell phones to work, employees who work in the field require a phone suite with more features to work appropriately. But you must know that all cloud phone providers offer portable softphone applications with similar worth and administrations as business communication applications. Yet, most of the service providers offer a variety of mobile app versions, and they vary in quality and features.

Team Interaction:

For the best operational efficiency of any business, it is necessary to find a perfect internal communication platform. So, business teams need more in addition to their voice capabilities. Cloud phone services offer a variety of team interaction tools that allow your employees to meet virtually, interact, and even share files. Also, video conferencing, texting, and online meeting tools are all basic options here.

However, the potential abilities of these tools include the capacity of screen sharing in order to demonstrate a product or give a presentation. For example, online Video Conferencing has certain options for flexible calling and file management. Besides, new interpretations offered the possibility of sharing the documents and keeping track of participants.

Call Management:

The feature sets of cloud phone solutions typically target selective audiences. This means that even in products that compete directly with one another, you might not necessarily find the same capabilities.

Example 1:

To provide an illustration, a large number of phone numbers on a smartphone obviously receive a lot of calls at one time or another. If this is the case, the best feature to use at the optimum level is call-queuing as it allows the internet phone service to intelligently divide various calls among their respective extensions based on their availability and other factors.

Example 2:

Another example to present is the ability of extension control. Here, the system manages the call directory and it is integrated with the IT department’s network listing. This can assign extensions to individual customers separately.

Your Company does not Require Assistance:

It is suggested to be careful while adding features to your phone system, especially custom integrations. It is the primary responsibility of the business leader to anticipate the increase in price despite their advanced features. Additionally, the third parties services that integrate the cloud technology might not offer the necessary customer support. Finding adequate support for an integration mechanism developed by a customer can only be sure if it happens.

Always Prefer a Single Communication Platform:

Your company must subscribe to a reputable business phone service provider like Vitel Global. We are the one-stop shop for all your business communication requirements. Because businesses need a versatile calling platform which is termed Unified Communications as a Service (UCaaS).

UCaaS allows business members to integrate chat, audio/video calls, emails, etc. into a single app. Although there are many business phone service providers available in the market, not all handle things in the same way.


We provide extensive, unified communications capabilities. Cloud phone solutions at Vitel Global communications are equipped with the finest meeting spaces and customizable plans. Depending on the company’s needs, we offer personalized business phone solutions for internal and external uses.

Remember that businesses can use communication channels more effectively with a unified communications platform. To learn more about us or to contact us.

Vitel Global India promises the highest uptime simple system administration and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?

Published: December 8th, 2022

Subscribe to Our Newsletter

Get monthly product and feature updates, the latest industry news, and more!

    By submitting this form, you agree we may contact you in the manner described in our Privacy Policy.

    Subscribe To Our Newsletter

    Join our subscribers list to get the latest news, updates and special offers delivered directly in your inbox.