CRM Integration In Small Business

What is the future of IVR-based telecom services?

IVR Solutions
IVR Services

Introduction of IVR-based Services in the future:

As we have already discussed in the previous blog about what is IVR and its Benefits, it’s time to advance in the discussion about how important IVR usage will be in the future!

IVR of Interactive Voice Response is an automated system integrated into a business’s telecom system especially to handle and streamline the call flow. In simple terms, customer support teams mostly use this service.

IVR has numerous benefits in its application and also, and there are some advanced types with voice recognition. 

While used by a customer support team, IVR can control call flow, enabling the agents to concentrate on the client’s or customer’s issue and think about the call burden he has to face.

Interactive Voice Response, while routing calls also solves most of the customer concerns with its pre-programmed options.

Industries that use IVR:

As we all have heard of an IVR at some point in the past. It is useful to companies or industries that have to answer a great number of customers. But, the most probable industry is Telecommunication, as customers call customer support for their inquiries, needs, issues, or complaints.

In addition, Banks use IVR as an extension of their customer service 24/7. Similarly, airlines, insurance companies, hospitals, etc.

Where does IVR stand in the future?

Now, this is to understand that everybody gets benefits as it guides the customer towards self-service. The customer can get his requirement sorted in most cases. 

Yet, more than half of the customers wish the live agent assistance. In fact, this is feasible as the customer, if intends to reach out to the customer care team, is facing an issue that is worth listening to. 

Most of the time, customers yell at the agents after bearing some time with IVR till their call is routed to the agent. In such a case, we could expect customers to voice out stress, frustration, or even anger.

Chatbot:

A chatbot is a true diversion in customer support where customers can interact with a live agent for his queries or assistance.

Again, a chatbot has its own menu of the questionnaire before the live agent replies the customer. The pre-programmed list of questions in the chatbot might ask the customer about his details. It also asks what he is looking for to forward his information to the sales or the customer care agent for further assistance.

However, according to a recent survey, there is an increase in the number of operational call centers and that beckons a need for more IVR with advanced technology.

Chatbot has a great benefit when compared to IVR. If it exists, the main disagreement of customers with the unwanted menu is pre-programmed with generalized queries for the customers.

Artificial Intelligence:

With the advancement of technology, integrating artificial intelligence will always help organizations to reduce problems. 

Voice and AI combinations are probably personal voice assistants. For example, Siri and Alexa. Moving forward with time, there is an estimation that billions of more voice assistant users will come in the future.

Visual IVR:

The visual IVR is an advanced form of the traditional one. Customers can interact through the visual interface or by touch/click commands. It can lessen the call duration by more than 3 minutes minimizing the AHT (Average Handling Time) of your customer support agents.

NLP and NLU:

Both the NLP (Natural Language Processing) and NLU (Natural language Understanding) are the interfaces between the user and the system to process his requirement. NLP is part of the interface and it processes the voice understandable to the system and it determines the necessary action through NLU to reduce the call duration and the waiting time.

Conclusion:

The scene in the past was not as it is in the present day. Companies must maintain a dedicated team to maintain and program the IVR system. It is hard re-program if the company intends to. 

But, today, organizations use cloud-based IVR, which is flexible and easily scalable. Besides, nothing is much tough to install, maintain, change or unsubscribe from in the digitalized world.

Cloud IVR is extremely flexible, where your call center agents can program auto-attendants and could plan and edit the questions with voice prompts. This is how a call center team can customer the IVR based on the requirements. 

Such technologies can save time and solve customer issues simultaneously with better customer satisfaction.

Thanks to the technology, IVR service providers are enhancing the quality of the call, Services, customer engagement, and solutions by providing access to information. 

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

Posted by vitelglobal in IVR Solution, 0 comments

What Is IVR (Interactive Voice Response) & How Does It Work?

IVR Service Provider
IVR Service

IVR stands for Interactive Voice Response. Generally found in business systems mostly used by customer care teams, IVR has many benefits to offer. Let’s discuss this innovative digital feature in this blog.

What is IVR (Interactive Voice Response)?

IVR (Interactive Voice Response) is a set of recorded messages in a voice (or sometimes text-to-voice technology) interface that keeps the callers engaged when there is a high call flow. In most cases, The IVR numbers allow the caller to opt and access information without assistance. 

Yet, if the caller cannot get the information he is looking for with IVR, the call will be routed to a live agent for better assistance. If a company integrates its software with IVR, this helps to increase the call flow while minimizing the wait time. All this leads to the intended customer satisfaction.

Factually, the IVR software can be customized by changing the programmed menu. Nowadays, technology is advancing, and new forms are being developed. Using them, the caller can not only choose from the pre-programmed menu (touch-tone system) but also place his request verbally. The software, through speech recognition, can respond.  

How Does IVR Work (Interactive Voice Response)?

Before constructing an IVR system, there is a need for some basic components.

  1. A TCP or an IP network provides internet/intranet to the system.
  2. There must be a dedicated database to provide the required data
  3. A server where all the IVR applications go live. This server can host multiple applications simultaneously.

Types of IVRs:

Touch Tone Replacement IVR:

This is the most common system used. The touch-tone system enables the customer to choose the options by pressing the numbers per IVR’s guidance.

Directed Language IVR:

The directed language IVR system is pre-programmed with certain verbal prompts. For example, if the customer is already on the route, the system might ask him verbally to choose between the 2 options provided and the customer must choose.

Natural language IVR:

This is the advanced technology in IVR where the system will ask the question about what the customer is looking for and the customer might answer with his interest in accessing the information.

What are the Benefits of the Interactive Voice Response?

In fact, IVR has a lot of benefits to offer any organization. This automation tool has competitive advantages in ensuring customer satisfaction. Find some of the key benefits below.

Security:

Regarding technology, advancement is always better. Some IVR systems ask for voice recognition to validate the customer’s identity. Such a feature will add an extra layer of security to the database protecting the sensitive personal information of the individuals as well as the company. 

Low Operational Costs:

The Interactive Voice Response is very cost-effective and finds how! No organization can completely rely on a human resources every time. This automated system keeps the customer engaged or solves the customer’s concern if possible. It helps in controlling the call flow at times. Also, this will create a way for the customer to access the information during off-peak hours, such as holidays and non-working hours.

Call Routing:

The IVR system provides the required information to the customer. If the customer still wants to know more than the information in the pre-programmed system, the customer’s call will be routed to the representative. 

Minimal Errors:

It can stop errors from happening because the call routing or controlling is not done by a but by the system entirely. This measure can minimize any errors that used to take place.

What are the limitations of IVR?

Unwanted Communication: 

If the customer is already in rage, due to any flaw in the product or your service, he will not be ready for this IVR to listen. This automated voice response might frustrate him more as there is no one to understand his problem.

Long Call Duration:

Everything has its flaws when it comes live. Even if the service has advanced technology, it addresses the most common and frequently asked questions. For the IVR system to completely present the available services, customers might feel uncomfortable listening to unnecessary data.

Complex Options:

Customer satisfaction is most affected as the customer might want to reach out to one option out of all provided. As the motive of the IVR is understandable to current customers (to streamline the call flow in the call centers), this might annoy the customers while listening to the more complex IVR menu.

Conclusion:

As we know, every product or service has its benefits and limitations, and it is better to validate its worth by comparing its pros and cons so that one could prefer one among them. But every technological advancement would help cut down the cons to satisfy the users and their customers.

Thanks to the technology, IVR service providers are enhancing the quality of the call, Services, customer engagement, and solutions by providing access to information. 

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here.

Posted by vitelglobal in IVR Solution, 2 comments

How do Cloud Service Providers help with Privacy and Security concerns?Β  Β  Β 

Cloud Service

Importance of Cloud Service Security

The security of Cloud service is crucial for its sensitivity. It encloses all the data related to your business and the customers as well.

The concept of this blog is to lay out the security concerns usually faced by companies installing Cloud PBX systems for communication.

A Voice over Internet Protocol phone system or network called cloud PBX (cloud-based Private Branch Exchange) enables users to converse and route calls over the Internet as opposed to on-premise hardware. The entire data related to a client is kept and managed in the cloud. It doesn’t need any on-site hardware as it is set up quickly and can be monitored and administered by taking control of its systems. 

Security Issue:

These modernized Cloud Service became a challenge to organizations when the concerned service providers do not secure the data. Hence, it is crucial to take effective and severe measures to provide security to their clients’ data stored in the cloud. 

Here, the service provider’s network is the area of security concern. It results in highly inconvenient service interruptions that could affect the customer. The security attacks’ high-profile nature certainly contributes to more broadly worrying about the security of intricate cloud-based networks.

What are the parameters that cloud security considers?

The primary motive is to recover data in case of loss. The security prevents storage and data from hackers. Cloud PBX security could deter the agents’ negligence (in case) from controlling the data leaks. Also, it could detect and reduce system or network compromises. We will discuss some scenarios and solutions in brief related to Cloud Security below;

Solutions: 

Providers need to improve the network security of their Cloud Service to ensure their network is safe if they want to stop these attacks by offering their consumers dependable service. This means the service provider’s and consumer’s combined decisions and measures will probably be more influenced. That is how they minimize security attacks.

  1. Many people are becoming more and more concerned about caller ID spoofing, where employees are effectively duped into thinking they are picking up an inside call in these security attacks. However, security methods to reduce the risk of these assaults appear to have a low profile when looking up some of the cloud-PBX industry’s major competitors. It prevents international toll fraud. In such situations, hackers make long-distance calls using stolen account information.
  2. Providers should check and guarantee the quality of configurations made at the client-end of the network. Because the customer base knows that it is challenging to maintain yet assure total security.
  3. It is better to encrypt with a strong password and the security is standard. 
  4. SIP endpoints should be regularly scanned for vulnerabilities on networks. They are protected within a firewall and not exposed to the public internet. This also alerts customers accordingly.

What Steps do we take to ensure security?

  • We provide proactive call activity monitoring and flagging. For instance, high call volumes from a specific source call made outside of business hours or calls to high-cost regions. We track and monitor them continuously.
  • Business owners must also keep an eye out for risks like phishing, keylogging, and buffer overflow. For example, user tokens used by cloud services to authenticate individual devices without requiring logins for each update and sync are stolen.
  • Minimizing costs while juggling encryption with industry-specific security requirements must be avoided as high standard encryption levels. It follows security protocols and provides high security to the client’s data.
  • Ensure the vendor has SIP over TLS enabled in their switch fabric, utilizing packet encryption technologies. In the absence of such protocols, VPNs encrypt calls made using mobile devices.
  • Encrypt Voice channels to avoid eavesdropping as packets move via public networks.

Here are some Cyber Security tips for best security maintenance:

1. It is preferable to use strong passwords. Weak/easy passwords are prone to hacking.

2. A password manager would help you create separate passwords for every application. In turn, you can protect the password manager with a strong primary password.

3. It is better to protect all the devices you link to the cloud. Because, the data in the cloud is synchronized with many of your devices. If one of them compromises, you expose your digital footprints.

4. Always backup your data to your personal computer at home or on an external hard disk as insurance.

5. Modifying permissions could prevent data leakage or system compromise sometimes. Suppose you have a home network, ask your family members to use a guest network.

6. Anti-virus applications are always important in protecting your data by creating a firewall.

7. You must avoid accessing data on public Wi-Fi. Besides, Visual Private Network will guard your gateway to the cloud.

Conclusion:

Above are a few suggestions listed and followed by our company, Vitel Global Communications, to ensure the utmost security in business communications.

Summarizing the above in a few steps, it is essential to change the default settings of your system. Else, that might turn into a front door for a hacker. Then, an open bucket cloud is very vulnerable to exposure. Switch on the security controls provided by the provider to avoid further risks.

If you are the one looking out for secure, high-standard communication solutions,

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in Cloud Services, 0 comments

The future of Cloud PBX Providers

Cloud PBX Service

The Prominence of Cloud PBX Providers

The major roles that contribute to the success and triumph of business communications are “VOIP service providers or Cloud PBX Providers.” Almost all types of businesses, from small to large, are replacing their old phone systems with modernized ones. Recent surveys and research studies prove that internet telephony services and providers rule future communications.

What is CLOUD PBX?

  • A company phone system housed on servers in distant data centers and operated online is referred to as a “cloud PBX.” This indicates that these phone systems use VoIP technology to place and receive calls. It is often known as a virtual PBX or hosted PBX, an exchange system created, built, and hosted in the cloud controlled by a third-party service provider and accessed over the Internet. 
  • Not from the beginning, but in the past few years, many businesses, including some large-scale ones, are switching to cloud PBX. It was previously considered a con of this hosted PBX regarding data security. But gradually with enhancements done, this is essential to understand that Will transfer the security of Cloud PBX to the companies that are experts in the field.

Cost Savings of Cloud/Hosted PBX:

Investment is of top priority for any business organization. You have to calculate it twice along with assessing the resources and requirements before investing. And, that is a move of wit. Once data security had been promised by the PBX service providers, users started to use it due to the cost-saving primarily with respect to the space to be allotted and hardware.

However, hosted PBX saves maintenance costs and the cost of a dedicated tech team to maintain it. The factors mentioned above would save a lump sum in the long run. Besides, integration with other new installations and accessibility increases. 

Reasons why these services are referred to as future technology:

Get the services within your budget:

In face, the budget that must allocate for the purchase of the software or hardware equipment is the first worrying factor that any firm takes into account but this technology is undoubtedly very affordable. Depending upon the company’s requirements get the communication infrastructure and subscriptions.

Flexible

Yes, very flexible and comfortable as one can keep working on the device connected to the internet and your service provider even when the individual or team is out of the desk. Cloud PBX solutions erase your team’s geographical limitations if some of your staff wants to work remotely.

Features

VoIP dominates every other telecommunication system with unlimited free calling and advanced features. For example, when it comes to internal communication of a business team, we Could conduct audio and video call conferences with premium call quality. An essential asset to address is that Cloud calling provides 99.99% uptime leading to an uninterrupted network.

Notice! the most important factor that encouraged firms to replace the legacy systems is the features incorporated with the VOIP phones few among them are:

  1. Ring teams
  2. Unlimited phone calls
  3. Call waiting
  4. Voicemail to email
  5. Online meetings
  6. Using text messages
  7. Automatic attendant
  8. Branch office support
  9. Call forwarding
  10. Pause the music
  11. Billing
  12. DND

Allows customization: 

Well, as already discussed, one more good reason for shifting towards the internet telephone is it allows the companies to do their customizations depending upon the firms’ requirements. It is pretty scalable if you want new lines. You can get any number of lines without spending on additional hardware or installation charges. All you need to do is to pay for more bandwidth and the service provider will guide you with the process.

Integrations and multiple storages: 

Of course! You can integrate VoIP with any new software easily with no complications. This feature would help you in saving money and time.

You can easily combine cloud data with information already in company systems, such as CRM integration. You can also integrate with sales applications and the service provider handles data redundancy by keeping comparable data on servers located in various locations. Thus, it confirms that this technology is easy to set up and operate.

All processes are automated:

VoIP eliminates the need for manual help by automatically creating reports, billing, and other services reducing the manual effort in the firms.

Customer service:

However, the VoIP services effectively implement round-the-clock customer support services. This increases business efficiency, proving that this modernized technology attracts more clients and helps small businesses.

Conclusion: 

Installing a cloud PBX system from a reputable service provider is the significant step businesses take. One such firm providing an adaptive environment through their products and services is VITEL GLOBAL COMMUNICATIONS. So, don’t delay in searching for the best provider as we are one of the leading Cloud PBX providers focusing and developing your business communications.

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in Cloud Services, 0 comments

The Complete Guide to VoIP SIP Trunking

SIP Trunking

What does SIP trunking mean?

SIP stands for Session Initiation Protocol.

Sip trunking recommendations clear the decks if you are interested in learning about SIP

Trunking since we are going to dump details from end-to-end at the essential level.

It is a protocol for the internet that creates connections between end users and enables those users to make and receive calls with control over the data flow.

It also establishes the connection between the users. Service providers decide the cost of SIP trunking as well as the extra services that are available.

  • SIP trunks, often known as virtual phone systems, are another name for these types of phone connections.
  • You may use it to manage video and audio conferences as well as voice calls.
  • Not only does it begin a call, but it also brings the service to a close, gains access to the data transfer, and activates the necessary features. 

What is a trunk?

β€’ A connection that not only transmits the signals of the internet but also links the nodes of any communication system spread out over several sites is referred to as a trunk.

β€’ It makes and receives calls primarily through the usage of virtual numbers.

Protocol operation:

  • In this approach, phone calls are broken into relatively small digital packets before being sent over the internet.
  • Once it reaches its destination, the information is compressed and presented in speech form.
  • You may use it to send emails, and text messages, conduct video calls, surf the internet, and make telephone calls using IP-enabled PBX systems.

Note: IP PBX systems are internal telephone networks are used to transfer calls between users and communicate data via external networks. These systems are typically found in offices.

When it comes to an on-premises PBX, there is no limit to the number of simultaneous calls that may be made. β€œSIP channel” is the following term that will be discussed in relation to SIP trunking. 

SIP Channel:

They are a component of the SIP trunk and they may accommodate an unlimited number of incoming and outgoing calls simultaneously over a single line or channel. These trunks are distributed in a manner that is determined by the requirements for business communication.

One call can either come in or go out during the course of one channel. The number of concurrent calls that are managed by each organization determines the number of channels in each trunk. 

If the company anticipates a higher volume of phone calls, the service provider might offer an estimate for an increased number of trunk channels. Because of their similarities in appearance, the terms VOIP and SIP can be easily mistaken for one another.

SIP and VOIP:

The term “voice over internet protocol” refers to a service that is based on the internet and may be used to make and receive phone calls.

SIP is the protocol that enables VOIP, which establishes connections between end-users not just to make calls but also to share files, browse the web, and communicate with one another. VOIP allows users to do all of these things.

SIP attributes include:

 1. PSTN forward: transfers a call to the public switched telephone network, which then transforms it into a local call.

 2. Caller ID allows you to view information about missed calls as well as calls that you have placed.

 3. Keep complete records of all calls received, dialled, and missed. This step refers to call data records.

 4. Disaster recovery saves the data in several data centers to protect it against unforeseen system outages or natural catastrophes; as a result, it may be restored whenever it is needed. Unauthorized users are unable to access any third parties, which is one of the most crucial points to note.

5. Ensures an adequate level of call traffic handling within the organization.

6. HD call quality: The call quality is of the highest possible clarity.

7. Integrations make it possible to integrate easily.

8. Virtual number: This function assigns a virtual number so that calls may be routed.

9. If you move to a new area or switch service providers, keep using the same phone number.

10. Online dashboard allows users to view the information at any time and from any location.

11. No Wiring Problems: The scalability of SIP makes it possible to have more users while simultaneously removing the requirement for physical lines.

12. Perform an emergency call: Put in a call for an emergency.

13. Individualization of the product is permitted.

14. Determine your own bandwidth requirements.

15. The combination of SIP and VOIP results in better call volume balancing process management.

Why do you think enterprises are gravitating toward SIP trunking?

1. Get numerous digital streaming capabilities on a single platform:

Due to the fact that this technology is built on IP-based networking, companies are able to streamline many multimedia activities at the same time. There is no need to have physical infrastructure at the locations.

2. Make calls at a reduced cost:

Implementing a communication system that is up to date is one of the easiest ways for a business to achieve its primary objective to grow. Make it possible to make economical or cost-effective calls to foreign destinations using the local call rates. 

The solution is straightforward! When you dial a number, the SIP trunk forwards the call to the provider’s destination point. From there, the call is sent to the PSTN serving that particular area.

3. Maintain the previous count:

Provides reassurance to consumers by enabling them to continue using the same number even after moving to a new location or switching service providers.

4. Expandable: It allows for the addition of additional channels at any moment and provides a limitless number of channels without requiring the construction of any physical infrastructure.

5. Data Security:

There is no need to panic as the data is safe in data centers. The system also forwards calls to other numbers that were supplied during the registration procedure.

6. Excellent call quality: The ideal SIP trunking service will offer minimal latencies while providing excellent call quality for voice communications.

7. Provides 99.99 percent uptime.

8. They provide local toll-free numbers as well as worldwide toll-free numbers and provide businesses the option to choose the area code.

Apart from the above information, please go through the following list to know more;

9. Cost savings on international phone calls: You’ll only pay for the specific services you use, and there won’t be any additional charges for adding more lines.

10. Interoperability: Make additions to the infrastructure that is already there.

11. A sophisticated encryption method is in the communications network, and unauthorized users cannot access conversations.

12. Simple installation: the system is extremely simple to install, administer, and maintain, which eliminates the need for sophisticated troubleshooting of the PBX systems.

13. At any time, review the call detail records and the access information for such data.

The following are the steps to deploy SIP trunk:

1. Determine the demands of the business and the channels that are necessary; this completely depends on the total number of calls.

2. Ensure that your internet connections are always fast and dependable.

3. To replace the systems that your company now uses, SIP enabled IP devices are used.

4. Communicate with the sales executives of the SIP trunk providers.

5. If you want to be absolutely certain, examine the prices of the individual channel subscriptions.

6. Turn on all the features. If you include, there is a possibility that additional charges.

7. Select the service that provides the highest value for the money you spend.

Conclusion

Everybody knows that Vitel Global is the leading provider of SIP trunking services, and its goals are to:

  • Be responsible for day-to-day business operations
  • You can set up the technology in a matter of minutes.
  • Readily approachable
  • Integrations with pre-existing SIP platforms and Cloud PBX systems are possible thanks to this feature.
  • 24/7 client assistance

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in SIP Trunk Service, 0 comments

What is the Undergoing Process of VoIP International calling?Β Β Β Β Β 

                                

International calling with VoIP

Calling Abroad from India with VoIP

Unlimited VoIP International calling has become a very common thing nowadays but not in the past. It is internet calling that makes communication with other countries easier.

With the introduction of VoIP – an entirely new telecommunication system, outbound and inbound calls have become completely affordable and therefore accessible.

VoIP comes up with many outstanding features and that too affordable. International calling is one of the remarkable features offered by VoIP. Some of the essential features can be found in the below infograph;

VoIP Features

Hence, many users, especially business users have switched to VoIP calling systems for making local as well as international calls.

Inbound International VoIP calling:

Now, it has to be discussed that India has regulated VoIP use based on some factors in order to assure safe calling services. In the case of India, any VoIP call whether it originates from any part of the world ends reaching a VoIP enabled device.

Probably, VoIP calls can be accessed on an IP Phone which is limited to the office desk. Apart from this, you can also use a VoIP softphone such as a laptop, smartphone or tablet.

To get this done, you must download and install a VoIP softphone app and you are ready to make VoIP calls.

How does an international call land in India?

Any international VoIP call lands on the above mentioned phones as well as a traditional regular phone too. To successfully make an inbound call to India, it requires an authorized international VoIP Gateway for a VoIP call to land on a regular phone here.

This is the process done by the voice carriers in general. Simultaneously, many other countries permit call transfer at different levels. But India has regularized it in the above manner.

Since all the above processes of call transfer from abroad to India will definitely cost the user as well as the carrier, there might be some unfair ways that might be operated here to get the job done. Hence, the call transfer is done by authorized carriers.

Outbound International VoIP calling:

We must understand that placing a VoIP international call from a traditional Indian landline has very few options available. Hence, probably outbound calling through VoIP to other countries is similar to an inbound call in reverse.

When it comes to VoIP, the call has to be generated on a VoIP device itself. Such calls are absolutely legal and they create no issues. As already mentioned, among the VoIP enabled devices, a PC or a smartphone (except IP phone) requires a softphone app to be installed. This is similar to any application package that you install on your personal computer.

Another option that people prefer is an ATA (Analog Telephone Adapter) which is connected to the traditional landline to turn it into a VoIP phone. ATA devices are probably procured from the service provider.

How to Place an Outbound International Call from India?

Placing an international call is not possible on a conventional telephone. But the same is possible with a certain VoIP service option called β€˜calling card VoIP’.

This is just like placing a normal call. While using this, you will dial the international number but it reaches an access number. From there, the actual call will be placed aboard.

Long Haul VoIP option:

This refers to a long segment of the call that is made overseas. To carry such calls, the long haul option is explicitly tailored. The functionality of long haul obeys the local VoIP regulations of both countries. The call connects to the VoIP network a while after you have dialed and before the call ends, it jumps back to the regular network to obey the law regulations of both countries as discussed.

Conclusion:

From the above discussion, it is obvious that Unlimited VoIP international calling from India has its own set of regulations abiding by India as well as the other country’s VoIP call regulations.

Some of the above services are not available with every service provider as it depends upon many factors. But, VoIP calls can make you witness a remarkable drop in the call charges compared to the traditional landline costs. VoIP with its introduction has benefited businesses to a great extent with its affordability and flexibility for being more productive. 

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in VoIP Phone Solution, 0 comments

A Complete Guide to VoIP API Integration and its Importance

VoIP API Integration

What is API integration?

An API is a type of interface that makes it easier for two or more software programs to interact and communicate with one another. The term “API Integration” describes this frictionless interconnection that enables businesses to boost data sharing and integration across multiple apps and systems as well as automate business operations.

The development team created VOIP integrations or VOIP API to connect users’ apps to any object, network, or location around the globe. It enables seamless integration of all VOIP features with the system’s current files. 

Technically speaking, API integration is a connecting point that enables data interchange between any organization’s two or more apps.

Example:

When you connect your mobile application to the internet, the API is implemented explicitly when data is sent to a server. The server acknowledges the receiving side’s request and provides the appropriate response.

The principal advantages of API integration are:

Benefits of API Integration
  1. Personalize data, information, or services are distributed through an API.
  2.  Versatile in the sense that it can be integrated with any application.
  3.  Time of execution
  4.  Productive
  5.  Simple enhancements are permitted.
  6.  Customization of the content and services is simple.
  7.  Distribution and sharing are permitted.
  8.  It is exceptionally effective.
  9.  High automation
  10.  Outstanding technological and data migration adaptability
  11.  Time management
  12.  Cost-effectiveness
  13.  Technology and platform agnostic
  14.  very secure.
  15.  Applications are simple to use.
  16.  Used in travel and hotel bookings

API implementation:

Cloud-based API applications.

Cloud API interfaces are increasingly the norm for tying together cloud apps. A common example of antiquated integration technology, exists in the on premise period and fail to enable current API access outside of the firewall. The platform that connects all of these clouds need not stay within your firewall because the focus of apps has changed to the cloud. Simply said, in order to link the new cloud APIs of today, an API integration platform born in the cloud.

It is simpler to use an API integration platform than to manage each API separately.

By employing more manual API creation techniques, developers or other IT staff members in the organization will still be responsible for monitoring and maintaining the API, even if the API itself was established by a third party. Keeping track of all the installed APIs may be a taxing and time-consuming task when API usage soars.

However, API integration solutions may greatly lessen this administrative load. The administration, security, and overview procedures are made simpler by API integration solutions since they act as a single point of access for all installed and generated APIs.

Businesses and Providers:

Businesses frequently have nowhere to turn for assistance with self-made or third-party APIs. Outside parties’ APIs could provide user manuals and documentation.

Providers of API integration platforms frequently have specialists on staff to consult as necessary. This kind of assistance can significantly increase the likelihood that a company will maximize its use of all APIs and other IT assets.

Reorient your Workforce More Strategically:

Companies that manually create APIs must then hire a team of developers and other IT personnel to get everything up and running. Similar to this, company departments without clear, connected stacks sometimes employ personnel just to manage one or two apps.

With an API integration platform in place, the developers can focus their efforts on other strategic initiatives (such as developing new revenue-generating apps). And need fewer people to maintain productivity across all departments.

Create New Apps:

Many well-known apps are made up of pre-existing technology. APIs allowed for a novel method to package them.

Teams may easily expose current integrations as APIs or micro services to launch new apps by swiftly connecting different technologies using an API integration platform.

VOICE API

  1. It is a system that allows voice calling to integrate with programs in order to place, answer, and manage high-definition calls.
  2. It enables hands-free calling.
  3. Access mobile browsers or apps.
  4. Make phone calls to any number.
  5. Several enhanced features.
  6. Makes it simple to connect with the sales or support teams.
  7. By modifying the mobile dialler feature, it easily connects with the traditional phone number.
  8. Create conference call plans.
  9. High-definition quality calls

There are a few significant distinctions to take into account in the process of selecting the best available API service provider, even if the procedure may seem similar to hiring a consultant for any other company function. These elements consist of

β€’ Experience with Software Integration Platforms – A lot of integration service providers specialize in a particular platform that offers either cloud-based integration or embedded integration. Good service providers have an extensive history of implementing digital strategies within a business (including professional certification). The company’s leadership and personnel can more easily embrace a particular software integration platform. Thanks to this expertise and experience!

β€’ Support on an ongoing basis integrating an API into a business is a complex process that needs constant modification and improvement. Although many systems for API connection provide real-time modification, certain organizations need further follow-up due to hardware changes or the integration of new gear, such as mobile devices or upgraded desktops or laptops. Many API integration service providers follow up often. They offer help at times of technical difficulties. This allows organizations to concentrate on internal operations and address possible problems.

β€’ Since industries like manufacturing, supply chain management, and logistics use a variety of software applications, you need business expertise to manage complex workflows. A supplier of API integration services with knowledge of the unique problems facing your industry can guarantee effective installation and execution of integrating software APIs.

Project Management:

API integration for every organization involves three essential elements. A clear grasp of the business environment, a clear vision for the end result and a profound familiarity with the systems and data structure of the company. 

An expert in API integration services should have project management abilities to manage such a difficult and involved procedure. The right integration service provider will have the ability and technical know-how to support and propel the project through completion regardless of the project management approach.

Our top service provider, Vitel Global Communications, offers the greatest VOIP services, exhibiting fantastic goods with more than 60 features and concentrating on each individual client or customer with exceptional services.

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in API Integration, 2 comments

Businesses must learn these tips to use VoIP service.

VoIP Phone System

Businesses must learn these tips to use VoIP service to the fullest. 

No matter how big or small a business is, it needs good communication to be successful.

The more advanced technologies are currently used in communications. This makes the business a bit faster and can expect more returns and be successful. One such sophisticated communication technology helping small and large businesses is the “VOIP” services.

The term “VoIP” is often used interchangeably with “Voice.”

An Internet Protocol (IP) network uses VoIP (Voice over IP) technology to send voice messages.

For the first time, it is possible to make and receive calls via the Internet using various devices, including smartphones, tablets, laptops, and computers.

To make a VoIP call, the sound is turned into electrical signals, binary, encrypted, transferred over the Internet, and finally reconstructed when it arrives at its destination. 

To place a VoIP call, an IP phone is required and the process is as follows. 

Initially, the sound is converted into electrical signals.

VoIP is a flexible, customized technology that expands telephony’s capabilities while decreasing call expenses. When working with high call volume departments (such as customer service or marketing), this is a critical tool.

Working Process of VoIP service

An audio codec software helps in converting the speech data into electrical signals before it is sent over the VoIP network. The operating system assists in dividing the binary data into “packets.” 

A codec program processes these packets and transforms them back into the voice of the person on the other end of the call over the Internet Protocol (IP) network.

What does it mean to be a VoIP Service provider?

VoIP providers act as internet telephone operators to use IP technology to make and receive phone calls. This means that the following are essential services that respective supplier must provide:

-Software that can process and convert voice calls

 -Network equipment 

-Access to servers that can cover the calling area

 -Access to a private communications platform convert the signal when a call is transferred to a traditional phone line

 -A technical team to support the company’s use of VoIP technology and to keep the system secure.

Benefits to utilizing VoIP services?

Being successful in business is the ultimate objective of every company’s effort. In addition, VoIP plans help to save money by providing a cost-effective call management solution. 

The VoIP phone service enables small and medium-sized organizations to integrate their call solutions.

Such as call recording, monitoring, transfer, emails, SMS, and IVR. 

The ability to quickly and easily link critical programs such as CRM, and Salesforce, is also provided by this feature.

Few tips or suggestions are provided here to assist our readers in learning more about the benefits of VoIP services in detail.

The ability to reduce expenses while also improving performance.

A VoIP phone system might save money by reducing the cost of phone calls. When it comes to business phone expenses, firms may be able to save money by switching to VoIP phone services.

  • VoIP call solutions are more cost-effective for multinational corporations than PBXs or conventional phone systems.
  • Keep track of crucial phone calls using call recording and monitoring, as well as call transfer, IVR, and business text messages.
  • Enhanced accessibility and availability: Another advantage of using a cloud-based VoIP service for any business in the new normal is that one can make calls from anywhere in the world. In today’s increasingly virtual work environment, this is quite advantageous.
  • To be adaptable and productive no matter where workers work, consider a cloud-based business phone system for small and medium-sized businesses (SMEs).
  • The ability to choose your calling rates: due to VoIP technology, the costs of making international calls can be cut down by a lot or even eliminated.
  • From anywhere in the world, teams can speak with team members and clients. Because of the technology’s use, VoIP calls, whether local or international, are also less expensive.

Some More Benefits Include

Benefits of VoIP Services

What are the advantages of VoIP technology compared to traditional phone services?

Unlocking more features while making a call is possible with Cloud-based VoIP phone solutions.

This is the reason why these phones are preferring currently over PBX or traditional telephony.

In-depth call center options

SMBs may convey the impression of large corporations using cloud VoIP solutions. One may use VoIP phone services to take advantage of advanced capabilities like call queueing, routing, monitoring, and conferencing.

The use of hardware is not necessary.

VoIP phone system enables the user the need to hire IT professionals. 

Technical assistance in troubleshooting the issue that arose during the utilization will be taken care of by the providers themselves.

There will also be no need to have an extra space to host the PBX for operations, and traditional phone systems rely on an on-premise PBX.

The capacity to expand and grow with ease.

As compared to traditional PBX, VoIP call solutions are easier to scale. Since VoIP does not require new installations or additional equipment purchases, it is far easier to grow and extend than traditional phone systems. 

After speaking with the service providers, scaling cloud-based business phone solutions is as simple as a few clicks of the mouse.

Intuitive improvements are available at any time.

Another key advantage of using SMEs is firms can quickly update the VoIP call service with a single click. VOIP call solutions are always safe and dependable to the automatic upgrades that take place in the background without anyone’s permission and awareness.

Lower repair and maintenance costs

The whole rate includes the price of maintaining VoIP systems. A landline or PBX is far more expensive to maintain, so save money by not having one.

Integrations with other systems

One of the biggest advantages of using a hosted phone system in the cloud is the ability to incorporate dozens or even hundreds of different third-party apps. With a VoIP phone system, be able to incorporate business-enhancing software and technologies into the communications with customers. Businesses can give their customers the best service possible by using VITEL GLOBAL quick and easy integration of CRM, Live chat, eCommerce, Help Desk, Quality Assurance, Sales Automation, Surveys, SMS, Payment and Billing, Data and Reporting, Social and Fun, and many other features. Vitel Global App also provides more options to avail while on a call which facilitates in increasing the engagement.

Voice quality that is crisper and clearer

Cloud-based phone systems allow small and medium-sized businesses and corporations to stay in touch with their clients throughout the world.

Interacting with the customers globally without compromising the quality of the call is possible here. 

There’s no doubt about the quality of the business call, no matter where customer service is functioning. VoIP may meet a wide range of communication demands while also being extremely dependable and safe. 

Any small or medium-sized business can use VoIP phone service hosted in the cloud to provide:

  • Savings on VoIP phone calls for businesses
  • Encrypted data exchanges for businesses
  • A centralized point of contact for all communications
  • Mobilized and more adaptable workforce
  • Excellent service for customers.
  • It is easier to keep customers happy with UCaaS-hosted VoIP since it offers a competitive business phone system and is quick to integrate.
  • Production will see a better improvement.

Increased Productivity

Cloud-based phone systems provide the freedom to manage contact center operations from any location having an internet connection. Productivity increases when there are no restrictions on where the individual can work. This means the business can operate around the clock teams don’t have to be in one place. 

With no need to worry about transporting heavy equipment, move as needed depending upon the business requirements.

Uncompromised business telephone system

When it comes to making and receiving phone calls, VoIP is an affordable and flexible option that improves both security and intelligibility. Large call centers can’t function well without it.

Conclusion:

Businesses of all sizes may reap the benefits of VoIP. VITEL GLOBAL COMMUNICATIONS VoIP business phone solutions provide low-cost, reliable call management. There may not be enough time or money available to many small and medium-sized organizations for them to invest in traditional phone services. With a cloud-based VoIP phone system, small businesses may expand and enhance productivity without investing a fortune, unlike a traditional landline infrastructure.

Grow your business and maximize productivity with the industry’s best business communication service.

For More Info or Book Your Free Demo Today Click here

Posted by vitelglobal in VoIP Phone Solution, 0 comments
CRM Integration In Small Business

CRM Integration In Small Business

CRM Integration

Let us know what is CRM integration?

CRM integration is very successful when implemented in small businesses when compared to large business areas as customer relationship management is very important for small businesses and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.

The five C’s which are important for CRM integration to get implemented in small businesses:

    1. COST: CRM integration for small businesses provides affordable solutions on cloud-based CRM platforms as there is no strain of infrastructure headaches like maintenance and hardware equipment.
    2. CONVENIENCE:Β  It is a very convenient application as it can be accessed through any cross-platform that means it can be connected through the web, smartphones, tablets which helps to work together.
    3. CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
    4. CONNECTIONS: The best CRM will easily integrate with providing the full product service suite irrespective of the platform they are implemented and executed.
    5. CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.

Features that are required in CRM for small businesses

In this article, let’s see the features that are required in CRM for small businesses before knowing the benefits that are obtained by every small business:

    • integration is done easily with email
    • sales analysis
    • sales campaigns
    • sales forecasting
    • data regarding sales
    • view data on your mobile devices
    • file sync and file sharing is easy
    • reports and dashboards tools are available which helps to view the statistics, customize reports, report generation is done

These are the few features that are obtained through the implementation and integration of CRM with the other application. so, let’s see the benefits now which are obtained through CRM:

CRM Integration Benefits

    • It allows managing a bigger amount of data which in turn helps to grow the business
    • Perfect organization of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
    • Easy collaboration is done online where issues like input data and other notifications are easy
    • Better and more effective team communication between the members of the team between different branches is allowed.
    • Easy to perform online operations and marketing the products of your company
    • Easy automation for everyday tasks is done
    • Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
    • It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
    • Easily trackable through messages and email templates.
    • These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company.

What are the best ways to make faster sales with CRM integration?

This article explains the concept of CRM and a few key points which give a briefing on how to increase sales with CRM integration.

CRM means “customer relationship management” which defines creation, development, and maintaining relations individually with the targeted customers for increasing sales of their company. CRM integration is the connectivity between CRM software and other third-party applications. The integration between the applications results in automated actions that increase the functionality of the software which means reducing the effort to toggle back and forth between the systems.

The main target of this CRM integration with other applications is to increase sales faster. The best ways to make this sale faster are:

    • LEARN YOUR BUSINESS GOALS: First and foremost question that arises and that should be known is to learn the requirements of your company that helps to find out a unique solution.
    • UNDERSTAND THE SALES PROCESS: Try to find the solutions for the questions asked for yourself, co-workers and to choose the ideal CRM that satisfies the CRM needs.
    • CRM ON PREMISE: One can implement CRM integration to your applications through the native resources which is installed and implemented in your computing infrastructure easily.
    • CRM ON CLOUD: One can opt to implement CRM on cloud-based that is SaaS option solution that does not require infrastructure or installation problems. It provides instant access irrespective of place and time.
    • KEEP AN EYE ON YOUR LATEST TRENDS AND TECHNOLOGIES: Keep updating CRM software with the latest technologies implemented in the market such as artificial intelligence which when integrated with the CRM can allow to access it through multiple devices.
    • QUALITY INFORMATION: See that users provide only quality information that no excess data is required as it creates problems for the software.
    • TRAINING: Continuous training should be provided for the end-users and employees regarding the latest updates and technologies that are implemented in CRM integration.
    • ACTIVITY REPORTS: The integration helps to increase the sales as the monthly, weekly reports are easily generated which helps in understanding the sales reports easily.
    • ORGANISED DATA: It helps to organize the data in a systematic manner which in turn helps in surfing the data easily for the sales criteria.
    • DATA SCHEDULES: Integration helps to schedule daily which helps to connect with the customers in an easy manner.
    • CALENDAR INTEGRATION: calendar integration, email integration, document integration helps to understand the data easily related to sales.
    • PRIORITISE SALES: It will prioritize the sales of the products which increases the companies profits and also satisfies the consumer requirements faster.
CONCLUSION:

CRM integration is the latest technology or functionality that is implemented in business areas which increases sales as it helps both consumers and the companies to boost their performance and crack the nutshell.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Business Phone

Book Your Free Demo Today – enquiry@vitelglobal.inΒ | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in CRM Integration, 1 comment