Mobile VoIP App

Get to Know VoIP Features โ€“ Extensive Services of VoIP

VoIP Services

VoIP Features and their providers:

VOIP stands for voice over the internet protocol, used for making and receiving business calls through the modern cloud phone systems over the internet. The VOIP name refers to the protocol that helps in routing the calls between the end users. Currently, businesses of all scales prefer advanced VoIP features for desired productivity.

So, a VoIP Service Providing is a business that offers voice-over-internet protocol (VoIP) services to customers, who may be individuals or businesses.

How do VoIP calls work?

  • Internet-based calls can be placed and received adhering to the packet switching technique. It is a set of internet standards or protocols and you can place the call using this approach. The voice is broken up into digital packets and transferred across the internet. When using VoIP servers to reach their destination, the compressed digital packets choose the quickest route with the least amount of traffic. VoIP servers connect the calls to different telephone networks.
  • The digital packets are compressed into voice signals at the receiver side once they arrive at their destination, whether it be desk phones, laptops, or mobile devices. 
  • The service provider oversees the entire procedure and provides all of the features of a standard phone without using a public switched telephone network.
  • The end users must have VoIP software installed on their mobile devices or laptops, or SIP-compatible desk phones, to establish a VoIP connection. They need an IP address that permits them to place and receive calls across the network.
  • The cloud, which is controlled and accessed through the internet dashboard, houses all of the end user’s data.

 VoIP requirements:

Therefore, to make it simple to set up VoIP in your communication system, check out the things listed below.

1. Internet access:

Keep a steady, reliable, and fast internet connection from a nearby ISP provided by the internet service provider. Typically, a good speed per device suits to set up VoIP in your company. If your company intends to grow, use the same ISP and increase the bandwidth.

2. Devices

Existing analog phones, softphones, and SIP phones can work to manage VoIP calls.

ATA (Analog Telephone Adapter):

ATA stands for analog telephone adapters, which the VoIP service provider provides and is used to link the current traditional phones to the internet. Connect the phone, router, and the adapter; it ceases to function as a standard phone

Softphones:

Download the app from the relevant service provider to your smartphone, laptop, or desktop, log in with your account information, and use the setup.

SIP phones:

VoIP phones, also known as SIP phones, are helpful for medium-sized to large businesses.

However, the benefits and features achieved are the same regardless of the device, utilize the VoIP-enabled device from any location, depending on the requirement.

To choose the best VoIP system.

  • Verify the plans, paying attention to the duration and call prices.
  • Uptime
  • Delivered customer service evaluations
  • Reliability
  • Features
  • Customers connected to the business
  • Study cases

Features: 

Here are a few brief descriptions of the standard VoIP features found practically with all VoIP phone systems:

  • Greetings: There is no need for a physical person to answer calls, ensuring that the company will never miss one. You can customize this too.
  • Three-way calling makes managing conference calls simple.
  • Voice to email: This feature forwards voicemails to email.
  • Call waiting: while you are on another call, find out all the information about the caller who is waiting.
  • HD calls: You will listen to the call in High-definition.
  • Call forwarding: if you are not at your desk, forward calls.
  • Call rejection: This function prevents calls from strangers.
  • Internet voicemail
  • Advanced call reporting: You can automatically generate and update Call reports.

Advantages: 

In fact, call charges are mostly helpful for small firms since they avoid making hardware and software investments.

Simple setup: The phone system is simple to set up and maintain.

Storage capacity: Because, everything is stored in the cloud in less physical space, huge organizations do not have to worry about storage databases.

Strong features: In the section of our blog before this one, we described a few features that come standard with practically all VoIP phone systems that can help you advance your conversations.

So, allowing employees to work remotely gives them considerable freedom and boosts productivity for your company.

Scalable: Since additional clients can be added while you are already in a conversation, the system is highly scalable without the need for additional physical devices.

Reliable: VoIP offers excellent security because calls are encrypted and sent over a secure network. It restricts access to the databases to authorized users only.

Expansions: It’s simple to grow your company while spending less money and saving significantly more than you had planned.

Automatic backup: A backup is essential and is performs automatically across many servers.

Disaster recovery: Your backups are kept at all times, you shouldn’t be concerned even if a system crash occurs unexpectedly.

Call monitor: You can record all calls made via the VoIP phone system, even missed calls.

In addition to the above, the call won’t drop while you’re on another call.

Mobile app: Simply download the app from your play store on Android or iOS to start.

Conclusion:

Summing up, all of the information we shared regarding the features and benefits are just a scratch. Vitel Global offers them at reasonable prices being the top VoIP service provider, We offer more than 60 highly prevalent features, embracing your company’s opportunities around the globe.

Grow your business and ๐’Ž๐’‚๐’™๐’Š๐’Ž๐’Š๐’›๐’† ๐’‘๐’“๐’๐’…๐’–๐’„๐’•๐’Š๐’—๐’Š๐’•๐’š with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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What is the future of IVR-based telecom services?

IVR Solutions
IVR Services

Introduction of IVR-based Services in the future:

As we have already discussed in the previous blog about what is IVR and its Benefits, it’s time to advance in the discussion about how important IVR usage will be in the future!

IVR of Interactive Voice Response is an automated system integrated into a businessโ€™s telecom system especially to handle and streamline the call flow. In simple terms, customer support teams mostly use this service.

IVR has numerous benefits in its application and also, and there are some advanced types with voice recognition. 

While used by a customer support team, IVR can control call flow, enabling the agents to concentrate on the clientโ€™s or customerโ€™s issue and think about the call burden he has to face.

Interactive Voice Response, while routing calls also solves most of the customer concerns with its pre-programmed options.

Industries that use IVR:

As we all have heard of an IVR at some point in the past. It is useful to companies or industries that have to answer a great number of customers. But, the most probable industry is Telecommunication, as customers call customer support for their inquiries, needs, issues, or complaints.

In addition, Banks use IVR as an extension of their customer service 24/7. Similarly, airlines, insurance companies, hospitals, etc.

Where does IVR stand in the future?

Now, this is to understand that everybody gets benefits as it guides the customer towards self-service. The customer can get his requirement sorted in most cases. 

Yet, more than half of the customers wish the live agent assistance. In fact, this is feasible as the customer, if intends to reach out to the customer care team, is facing an issue that is worth listening to. 

Most of the time, customers yell at the agents after bearing some time with IVR till their call is routed to the agent. In such a case, we could expect customers to voice out stress, frustration, or even anger.

Chatbot:

A chatbot is a true diversion in customer support where customers can interact with a live agent for his queries or assistance.

Again, a chatbot has its own menu of the questionnaire before the live agent replies the customer. The pre-programmed list of questions in the chatbot might ask the customer about his details. It also asks what he is looking for to forward his information to the sales or the customer care agent for further assistance.

However, according to a recent survey, there is an increase in the number of operational call centers and that beckons a need for more IVR with advanced technology.

Chatbot has a great benefit when compared to IVR. If it exists, the main disagreement of customers with the unwanted menu is pre-programmed with generalized queries for the customers.

Artificial Intelligence:

With the advancement of technology, integrating artificial intelligence will always help organizations to reduce problems. 

Voice and AI combinations are probably personal voice assistants. For example, Siri and Alexa. Moving forward with time, there is an estimation that billions of more voice assistant users will come in the future.

Visual IVR:

The visual IVR is an advanced form of the traditional one. Customers can interact through the visual interface or by touch/click commands. It can lessen the call duration by more than 3 minutes minimizing the AHT (Average Handling Time) of your customer support agents.

NLP and NLU:

Both the NLP (Natural Language Processing) and NLU (Natural language Understanding) are the interfaces between the user and the system to process his requirement. NLP is part of the interface and it processes the voice understandable to the system and it determines the necessary action through NLU to reduce the call duration and the waiting time.

Conclusion:

The scene in the past was not as it is in the present day. Companies must maintain a dedicated team to maintain and program the IVR system. It is hard re-program if the company intends to. 

But, today, organizations use cloud-based IVR, which is flexible and easily scalable. Besides, nothing is much tough to install, maintain, change or unsubscribe from in the digitalized world.

Cloud IVR is extremely flexible, where your call center agents can program auto-attendants and could plan and edit the questions with voice prompts. This is how a call center team can customer the IVR based on the requirements. 

Such technologies can save time and solve customer issues simultaneously with better customer satisfaction.

Thanks to the technology, IVR service providers are enhancing the quality of the call, Services, customer engagement, and solutions by providing access to information. 

Grow your business and ๐’Ž๐’‚๐’™๐’Š๐’Ž๐’Š๐’›๐’† ๐’‘๐’“๐’๐’…๐’–๐’„๐’•๐’Š๐’—๐’Š๐’•๐’š with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

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The future of Cloud PBX Providers

Cloud PBX Service

The Prominence of Cloud PBX Providers

The major roles that contribute to the success and triumph of business communications are “VOIP service providers or Cloud PBX Providers.” Almost all types of businesses, from small to large, are replacing their old phone systems with modernized ones. Recent surveys and research studies prove that internet telephony services and providers rule future communications.

What is CLOUD PBX?

  • A company phone system housed on servers in distant data centers and operated online is referred to as a “cloud PBX.” This indicates that these phone systems use VoIP technology to place and receive calls. It is often known as a virtual PBX or hosted PBX, an exchange system created, built, and hosted in the cloud controlled by a third-party service provider and accessed over the Internet. 
  • Not from the beginning, but in the past few years, many businesses, including some large-scale ones, are switching to cloud PBX. It was previously considered a con of this hosted PBX regarding data security. But gradually with enhancements done, this is essential to understand that Will transfer the security of Cloud PBX to the companies that are experts in the field.

Cost Savings of Cloud/Hosted PBX:

Investment is of top priority for any business organization. You have to calculate it twice along with assessing the resources and requirements before investing. And, that is a move of wit. Once data security had been promised by the PBX service providers, users started to use it due to the cost-saving primarily with respect to the space to be allotted and hardware.

However, hosted PBX saves maintenance costs and the cost of a dedicated tech team to maintain it. The factors mentioned above would save a lump sum in the long run. Besides, integration with other new installations and accessibility increases. 

Reasons why these services are referred to as future technology:

Get the services within your budget:

In face, the budget that must allocate for the purchase of the software or hardware equipment is the first worrying factor that any firm takes into account but this technology is undoubtedly very affordable. Depending upon the companyโ€™s requirements get the communication infrastructure and subscriptions.

Flexible

Yes, very flexible and comfortable as one can keep working on the device connected to the internet and your service provider even when the individual or team is out of the desk. Cloud PBX solutions erase your team’s geographical limitations if some of your staff wants to work remotely.

Features

VoIP dominates every other telecommunication system with unlimited free calling and advanced features. For example, when it comes to internal communication of a business team, we Could conduct audio and video call conferences with premium call quality. An essential asset to address is that Cloud calling provides 99.99% uptime leading to an uninterrupted network.

Notice! the most important factor that encouraged firms to replace the legacy systems is the features incorporated with the VOIP phones few among them are:

  1. Ring teams
  2. Unlimited phone calls
  3. Call waiting
  4. Voicemail to email
  5. Online meetings
  6. Using text messages
  7. Automatic attendant
  8. Branch office support
  9. Call forwarding
  10. Pause the music
  11. Billing
  12. DND

Allows customization: 

Well, as already discussed, one more good reason for shifting towards the internet telephone is it allows the companies to do their customizations depending upon the firmsโ€™ requirements. It is pretty scalable if you want new lines. You can get any number of lines without spending on additional hardware or installation charges. All you need to do is to pay for more bandwidth and the service provider will guide you with the process.

Integrations and multiple storages: 

Of course! You can integrate VoIP with any new software easily with no complications. This feature would help you in saving money and time.

You can easily combine cloud data with information already in company systems, such as CRM integration. You can also integrate with sales applications and the service provider handles data redundancy by keeping comparable data on servers located in various locations. Thus, it confirms that this technology is easy to set up and operate.

All processes are automated:

VoIP eliminates the need for manual help by automatically creating reports, billing, and other services reducing the manual effort in the firms.

Customer service:

However, the VoIP services effectively implement round-the-clock customer support services. This increases business efficiency, proving that this modernized technology attracts more clients and helps small businesses.

Conclusion: 

Installing a cloud PBX system from a reputable service provider is the significant step businesses take. One such firm providing an adaptive environment through their products and services is VITEL GLOBAL COMMUNICATIONS. So, donโ€™t delay in searching for the best provider as we are one of the leading Cloud PBX providers focusing and developing your business communications.

Grow your business and ๐’Ž๐’‚๐’™๐’Š๐’Ž๐’Š๐’›๐’† ๐’‘๐’“๐’๐’…๐’–๐’„๐’•๐’Š๐’—๐’Š๐’•๐’š with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

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What is the Undergoing Process of VoIP International calling?ย ย ย ย ย 

                                

International calling with VoIP

Calling Abroad from India with VoIP

Unlimited VoIP International calling has become a very common thing nowadays but not in the past. It is internet calling that makes communication with other countries easier.

With the introduction of VoIP โ€“ an entirely new telecommunication system, outbound and inbound calls have become completely affordable and therefore accessible.

VoIP comes up with many outstanding features and that too affordable. International calling is one of the remarkable features offered by VoIP. Some of the essential features can be found in the below infograph;

VoIP Features

Hence, many users, especially business users have switched to VoIP calling systems for making local as well as international calls.

Inbound International VoIP calling:

Now, it has to be discussed that India has regulated VoIP use based on some factors in order to assure safe calling services. In the case of India, any VoIP call whether it originates from any part of the world ends reaching a VoIP enabled device.

Probably, VoIP calls can be accessed on an IP Phone which is limited to the office desk. Apart from this, you can also use a VoIP softphone such as a laptop, smartphone or tablet.

To get this done, you must download and install a VoIP softphone app and you are ready to make VoIP calls.

How does an international call land in India?

Any international VoIP call lands on the above mentioned phones as well as a traditional regular phone too. To successfully make an inbound call to India, it requires an authorized international VoIP Gateway for a VoIP call to land on a regular phone here.

This is the process done by the voice carriers in general. Simultaneously, many other countries permit call transfer at different levels. But India has regularized it in the above manner.

Since all the above processes of call transfer from abroad to India will definitely cost the user as well as the carrier, there might be some unfair ways that might be operated here to get the job done. Hence, the call transfer is done by authorized carriers.

Outbound International VoIP calling:

We must understand that placing a VoIP international call from a traditional Indian landline has very few options available. Hence, probably outbound calling through VoIP to other countries is similar to an inbound call in reverse.

When it comes to VoIP, the call has to be generated on a VoIP device itself. Such calls are absolutely legal and they create no issues. As already mentioned, among the VoIP enabled devices, a PC or a smartphone (except IP phone) requires a softphone app to be installed. This is similar to any application package that you install on your personal computer.

Another option that people prefer is an ATA (Analog Telephone Adapter) which is connected to the traditional landline to turn it into a VoIP phone. ATA devices are probably procured from the service provider.

How to Place an Outbound International Call from India?

Placing an international call is not possible on a conventional telephone. But the same is possible with a certain VoIP service option called โ€˜calling card VoIPโ€™.

This is just like placing a normal call. While using this, you will dial the international number but it reaches an access number. From there, the actual call will be placed aboard.

Long Haul VoIP option:

This refers to a long segment of the call that is made overseas. To carry such calls, the long haul option is explicitly tailored. The functionality of long haul obeys the local VoIP regulations of both countries. The call connects to the VoIP network a while after you have dialed and before the call ends, it jumps back to the regular network to obey the law regulations of both countries as discussed.

Conclusion:

From the above discussion, it is obvious that Unlimited VoIP international calling from India has its own set of regulations abiding by India as well as the other country’s VoIP call regulations.

Some of the above services are not available with every service provider as it depends upon many factors. But, VoIP calls can make you witness a remarkable drop in the call charges compared to the traditional landline costs. VoIP with its introduction has benefited businesses to a great extent with its affordability and flexibility for being more productive.ย 

Grow your business and ๐’Ž๐’‚๐’™๐’Š๐’Ž๐’Š๐’›๐’† ๐’‘๐’“๐’๐’…๐’–๐’„๐’•๐’Š๐’—๐’Š๐’•๐’š with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

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Why is a VoIP phone system necessary for small businesses?

Business VoIP Phone System provide all the features and functionality your company requires on a single platform, including high-definition voice calling, video and audio conferencing, team messaging, unlimited extensions, cloud PBX with auto-attendant, and other features. It works with your most essential business productivity software, giving your company more power to compete with big businesses.

VoIP Phone system

ย The ability to make calls online results in significant cost savings. You save money by not paying phone company rates because it uses your already-existing internet connection rather than the standard telephone lines. Because you aren’t using thousands of miles’ worth of copper wire as traditional telephony, long-distance and international calls are substantially affordable. Whatever name you give itโ€”VoIP phone system, business phone system, hosted phone system, cloud PBXโ€”is the foundation of business communication today.

What is VOIP?

VoIP phone systems are cloud-based communication tools that allow businesses to make or receive calls over the internet. This is an alternative to the traditional ISDN lines that were used in commercial communication systems in the past. Numerous characteristics of a VoIP phone system enable small enterprises to expand and thrive in the marketplace.ย 

ย Advantages of VoIP phonesย 

1. Reduced Cost

Money is crucial for any new firm just getting off the ground and expanding its wings. It makes sense that they would try to minimize the costs as much as possible.

ย For these companies, the VoIP phone system is the ideal choice because it is a cloud-based technology that doesn’t require hardware to be installed in the office space.

ย Additionally, it uses the internet to make and receive calls, which is more affordable than conventional ISDN lines.

2. Telephone conferences

Call conferencing allows businesses with a VoIP phone system to talk to their staff.

Teams spread out in different parts of the world can hold regular meetings by phone or video conferencing to make work easier and keep in touch.

3. Global Reach

VoIP, as was previously said, is a cloud-based technology. This implies that, regardless of where they are in the world, employees may use all the phone system functions so long as they have an active internet connection. Because of this, businesses can easily manage remote workers and teams, and they can monitor them effectively.

4. Access to several devices

The VoIP phone systems can be used with any device to get to the portal.

They can use a phone, a tablet, or a computer to place and receive calls. It makes sure that no crucial call is ever missed and that the clients get the best possible experience.

Because every customer is valuable to small businesses and must always cater to new customers, this feature is crucial.

5. Scalabilityย 

It’s possible for a small firm to start without a permanent location or to aspire to grow.

Hosted PBX moves to a new site simply because no bulky hardware is needed.

Call your service provider, who will set up the phone system at the new site, and your business will be back in operation in a few hours.

Increasing your phone system, even if your organization is growing, is pretty simple. Your new location will have a different extension, giving it its own identity if you upgrade your package.

6. Safety

Contrary to popular belief, VoIP phone systems are far more secure.

When you keep your data in the cloud, you will always have a backup copy of it in case of a natural disaster.

Cloud phone systems are kept safe by many security measures, and they keep working even in emergencies.

This guarantees that your data is safe from theft and that you always have access to it whenever you want.ย 

7. Packed with features

Numerous characteristics of VoIP phone systems are advantageous to small businesses.

Some features include caller ID, caller blocking, voicemail to email, call monitoring, call whispering, call transfer, music on hold, interactive voice response (IVR), call barging, and call flipping.

These effective features make it easier for employees and managers to track and obtain real-time analytical information for each call made or received for an efficient study of business performance.

They support the organization in creating better strategies and enhancing customer satisfaction.ย 

8. Various Extensions

If your business has different departments, locations, or both, a VoIP phone system is the best choice for you.

It gives you as many extensions as you need for your business, and you don’t have to worry about IT like a traditional phone system.

Using an IVR solution, it’s also accessible to route calls to these departments. This gives your customers a way to help themselves while also getting them to the right place.

9. Enhanced Efficiency

Your company’s productivity will boost since VoIP phones provide all the necessary functionality without the headache of managing bulky, complicated hardware.

They give your managers a dependable way to monitor everything that is happening,ย 

Conclusion

It’s wise to purchase a cloud-based phone system for your company. The cloud communication revolution is impacting every industry. They provide the company with many capabilities and are far more dependable, secure, and affordable than the conventional phone system. Additionally, VoIP phone systems provide customized plans based on your particular business requirements.

As a result, you may avoid paying for any features you don’t need and only pay for the ones you want. This increases your savings and boosts the return on investment for your company.

Strategies for your business:

Design and customize for commercial use.

In addition to limitless calling and conferencing, vitel global also provides users with toll-free numbers and the ability to personalize their caller IDs. There is no need to switch systems because we also provide access to other functionalities such as messaging, faxing, and online meetings.

Mobility in every aspect is what we focus on:

You can send and receive texts, phone calls, and faxes using the business number from any mobile device through our app installed. For example, the call-routing procedure you’ve established for your office will kick into gear whenever a new call comes in.

Simple configuration and operation

Your entire office will be up and running in no more than a day and ready for business. If you have full access to your online account, you can customize your phone system and easily adjust to the changing nature of the modern business world.

ย Superior levels of trustworthiness and safety

Vitel Global provides the highest level of security with highly encrypted networks for your business communications.

Support for customers that is incomparable

Our expert teams are available round the clock to keep our customers extremely happy regarding technical and non-technical issues.

Best value for money

We give utmost importance to your money by providing affordable call rates helpful for saving less investment yet bringing huge profits for the organizations.

Grow your business and maximize productivity with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Todayย click here

Posted by vitelglobal in VoIP Phone Solution, 0 comments

Get to know the basics of cloud phone before learning the common mistakes in business

Cloud phones system

What is a cloud phone system?

A business telephone platform built on Voice over Internet Protocol (VoIP) and hosted by a third-party provider is called a “cloud phone system.” Advanced security and telephony features are often available through cloud phone systems. These features include extension dialing, auto attendants, conference bridges, etc.
Business telephone networks have been operating for a very long time; they predate the advent of the Internet. Phone systems often make it possible for a company to have a primary phone number in addition to individual extensions that may use to reach personnel.
Since the middle of the 1990s, when voice over internet protocol (VoIP) was first introduced, businesses could operate their phone systems by simply installing telephony software on a server and connecting phones to the server over an IP network.
Cloud phone system providers have begun hosting business phone system software that companies can purchase over the Internet to reduce the burden of this IT expense.
Cloud phone systems, also known as Cloud VoIP, Hosted VoIP, and Hosted PBX, liberate businesses from the burden of charges while providing a wide range of additional benefits.

What Are the Advantages of Using a Phone System Hosted in the Cloud?

Affordable:
The reduction in the amount of time and money spent on operating a phone system is the key advantage of opting for a cloud phone system rather than hosting your own. It is similar to using a hosted email provider, such as Gmail, rather than building your plan. Not only is it unnecessary to buy the server (or servers) that will host the phone system, but you also do not need to spend any time configuring it, upgrading it, or keeping it secure.

Safety
If you aren’t diligent with your phone system, hacking attempts on VoIP services are more common than you might think. Hackers who focus on VoIP will attempt to take control of phone systems so that they can place calls using your credit card. Reputable providers of cloud phone systems prioritize maintaining a secure service so that their customers don’t have to.

Ease of Operation
The suppliers of cloud phone systems offer administrative interfaces that make it possible for any designated member of a team to make adjustments (such as adding a phone for a new employee) with just a few clicks of the mouse. Rather than relying on a single IT resource for complicated settings, organizations may make use of this considerably more efficient alternative.

Feature Enhancements and System Integration

To maintain their position as market leaders and remain competitive, producers of cloud phone systems are placing a strong emphasis on developing calling capabilities that improve users’ ability to interact with one another in professional settings.
For instance, a supplier of a hosted phone system might offer a softphone that enables you to log in to the system from any location, an integration with your CRM that enables automated logging or a click-to-call software that allows you to start calls with the touch of a button. Streamlining procedures and saving resources at your organization are possible outcomes of selecting the appropriate cloud phone system for your firm.

Scalability and the flexibility to work remotely.
Lastly, a cloud phone system will enable your business’s existing phone system to scale along with your company and support remote employees. Because the service is hosted on the Internet, employees working remotely are free to register their phones from any location.

Five mistakes:

Mistake 1. Failure to Purchase the Appropriate Add-Ons

When you pay to update the VoIP Phone system at your business, you will be given a choice of extras and standard features.
You may have contemplated switching to VoIP in the first place because of the following features:
Numerous VoIP providers offer capabilities that can add to basic business voice service bundles. Even though adding complimentary services like web conferencing will raise your monthly phone bill, it will save you money on business communications equipment in the long run.
By acquiring VoIP add-on services, you will spend less than you would on several vendor contracts or software purchases. The following are examples of regularly purchased add-on features:
Call centers and high-volume call situations, IVR for call routing and self-service customer care, and video chat and teleconferencing software

Mistake 2. Selecting Service Providers Without Experience

One of the most significant errors you can make is choosing a provider who lacks experience in your industry. For instance, your VoIP supplier may not understand your company’s requirements if you work in the hotel industry.
However, VoIP phone system suppliers who have worked with hotel clients are more likely to suit your needs.

Mistake 3: Improper Bandwidth Evaluation

Companies may overestimate or underestimate the bandwidth necessary to operate VoIP, mainly if their call volume fluctuates dramatically. While excessive bandwidth can result in wasteful expenditures, underestimating bandwidth requirements can lead to inconsistent phone service, poor voice call audio quality and unreliable phone service.

Mistake 4: Poor Internet Connection

Even the best VoIP provider cannot deliver an adequate quality of service (QoS) if you lack the minimum bandwidth required to satisfy your network traffic needs. If you choose a unified business communications service provider, you can upgrade to fiber-optic Internet connectivity and save money by bundling services.

Mistake 5:Neglecting Security

Information security for VoIP is closely related to Internet security, but they are not identical. VoIP can also target criminal and malicious attacks on voice communications if businesses don’t pay enough attention to safety when choosing a vendor and setting up the system. Denial of service attacks is a type of threat to VoIP information security.

Conclusion

Every competent businessperson understands the value of a good deal and how stupid it is to make a transaction based on price. It would help not to prioritize the monthly cost when selecting the ideal system for your business.
One current driving traditional landline carriers to produce a more enticing offer is competition from internet phone services. Remember that even if the regular price appears relatively low, it does not cover the initial investment you must make in hardware, maintenance, and upgrades.
Consider that VoIP phone systems save your business money on equipment costs and maintenance when assessing your options. No matter which method you choose, you are more likely to make an intelligent choice if you consider more than just the monthly cost.

Grow your business and maximize productivity with the industryโ€™s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in Cloud Services, 0 comments
What is VoIP and Mobile IP Technologies?

What is VoIP and Mobile IP Technologies?

VoIP and mobile IP technologies?

In the past decade, communication between people was done using traditional or analog phone system which was connected to the public switched telephone network using copper wires. Then slowly the technology has driven the communication system to an easy and modern tool or device that is nothing but โ€œmobile phonesโ€ which can be seen in everyoneโ€™s hand these days.

The integration of mobile phones with the latest communication software or app has brought huge success both in business and personal communications.

Characteristics of mobile IP:

    • Mobile IP provides high security but restricts transparency for many higher applications.
    • Increases the efficiency of the applications
    • Information is highly encrypted to avoid data corruption.
    • A mobile app is very scalable
    • Easily compatible as it gets automatically updated with the new applications when added.

Advantages of mobile VoIP app:

    • It is very cost-effective compared to traditional phones.
    • The Mobile VoIP app eliminates the calling costs of your data plan.
    • The business handles multiple issues of multi-callers.
    • Gives 100% efficiency
    • Gets connected anytime, anywhere
    • Easily tracked
    • The auto switch is available

What is VOIP technology?

VoIP is the acronym for voice over internet protocol which converts digital signals into sound and vice versa over the internet following the internet protocols.

The VoIP phone system has been implemented successfully in the business areas initially and later this technology has been started using even for residential purposes. Till 90โ€™s people use to have land phones or traditional phone system in their homes even after carrying mobiles in their hands but now in this 21st-century cell phones have been replaced with analog phones because of the major benefits obtained from it. These traditional phone systems were then converted as VoIP phones integrated with the latest features available same as the VoIP business phone.

Later VoIP has been advanced with the latest technology that is mobile app integration that is more flexible compared to the VoIP phone system using traditional phone numbers.

VoIP stands for voice over Internet Protocol, proven technology that allows anyone to make and receive calls over an Internet connection. Initially, VoIP was implemented successfully in small and large businesses, but now, due to the benefits and advantages gained from this technology, it has started attracting domestic users or for residential purposes, which was also proven successful. Before VoIP technology was implemented at home, traditional phone systems were used which didn’t include powerful features that are available with VoIP phone systems. VoIP service providers or residential phone providers are the ones who delivered the cloud phone services to the customers which include powerful features that are not available with a standard for service loan like auto attendants, call recording, customer caller ID, voice to email, call waiting, do not disturb, parallel calls, conferencing and many more.

An IP address that stands for Internet Protocol address is the one used by the computers and devices that communicate with each other on the Internet. VoIP uses your Internet connection for making and receiving calls using any device which doesn’t depend on the public switched telephone network as in the case of traditional phone systems.

    • How VoIP Works:
    • Connect your phone to your switch or router in your existing LAN
    • Your VoIP service provider will establish a call when you dial a telephone number and exchange the data packets from your IP phone.
    • VoIP phone converts these digital signals back into the sound received by the end-user.

Benefits of VoIP

VoIP calls are integrated with more advanced features like DND means do not disturb, parallel ringing, blocking, virtual number, two simultaneous calls, automatic call forward, conference calls, voicemail, follow me, and many others.

Cost:

The cost setup for traditional landlines is high compared to the VoIP phone system. VoIP setup is extremely easy and charges zero cost as it doesnโ€™t have any hardware setup.

No maintenance costs are incurred for VoIP calls, but maintenance costs are expensive for landlines.

Technology:

Landlines do not use any technology for making and receiving calls, but the VoIP phone system works on a cloud basis which operates and access data over the cloud servers.

Cloud technology is an advanced technology that saves huge costs operated and maintained by VoIP providers.

Reliability:

Landlines deliver reliable services as the communication delivered on both sides is highly secured, whereas VoIP calls reliability and security depend on the services delivered by the VoIP service providers which can be altered according to your requirements.

Communication:

Traditional phone systems use analog signals for communication or making and receiving calls transmitted through copper wires.

VOIP phone systems use digital signals or data packets over the internet. So, it depends on the VoIP provider to deliver data packets without missing them.

Scalability:

The traditional phone system is not highly scalable because we need to add additional physical lines for extra numbers, whereas VoIP phones require no additional phone lines for extra numbers.

Digital up-gradation and maintenance are not required to be done manually but are done automatically.

VoIP is highly scalable with a low cost that meets your domestic needs.

Voice quality:

The voice quality is the strongest key point that focuses on any type of communication tool you are using for your personal needs. It depends on the better VoIP providers who delivers high-definition voice quality in both local and international calls. When you come to landlines, they deliver good voice quality, but when you come to international calls, you may find of low quality of voice with jitters and latencies.

Network congestion:

VoIP depends on good network connections to avoid congestions during the calls, whereas landlines require extension numbers for making out of local areas which may connect or may not connect a few times.

Mobile integration:

Landlines follow a very conventional approach for making calls that donโ€™t implement any latest technology, but VoIP calls implement the modern approach for making and receiving calls that are integrated with many benefits that couldnโ€™t be delivered by traditional phones.

For example, just install the VoIP app on your mobile and make easy calls to your close ones that cannot be achieved through analog phones. So, make unlimited calls using handy technology whenever and wherever across the globe.

Call tariffs:

The call tariffs of the landlines for making local and international call rates are high when you observe the call tariffs of the international or nationwide calling packages.

You can make unlimited calls after opting for the right package suitable for your personal requirements and contacting your closed ones with flexible packages.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Phone

Book Your Free Demo Today โ€“ enquiry@vitelglobal.in | 040-69030303

Learn More โ€“ https://www.vitelglobal.in/

Posted by vitelglobal in VoIP Phone Solution, 1 comment