What is Cloud PBX ?
Cloud PBX is also called as virtual PBX or hosted PBX (private branch exchange) is a telephone exchange system built, delivered and managed by third party service provider which is accessed and executed through internet which is IP based telephony solution where the hosting service for any software which is done on server whereas the cloud PBX hosts all software and the entire data in the cloud. In simple terms, it is a virtual phone that provides secure and reliable business phone system through the internet following IP.
Types of PBX:
The main types of PBX systems are classified into two types :cloud PBX, traditional or onsite PBX.
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- Cloud PBX: it is a hosted offsite service offers over internet which doesn’t require additional equipment like servers for storage purposes.
- Onsite /traditional PBX: onsite PBX refers to a system which is executed on business server.
Cloud PBX features:
The features of PBX system that have many features
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- Call Barge
- Automated Call Distribution
- Call Recording
- Online User-Interface
- Call Queues
- Live Call Monitoring
- Call Whisper
- Voicemail Transcription
- Reporting and Analytics
- Virtual Attendant (IVR)
- Call Groups
Cloud PBX advantages:
Cloud PBX systems are the latest and newest systems that are implemented in PBX technology for businesses that have their advantages as well as disadvantages. First, let’s see the advantages:
✓ scalability
✓ flexibility
✓ low cost
✓ less hacking chances
✓ high control
✓ create virtual offices across the globe
✓ easy maintenance
Disadvantages:
There are few disadvantages that have being in the process of implementing new solutions to rectify them and they are:
✓ not highly reliable
✓ less secured for online pbx systems compared to onsite security.
✓ updates in cloud pbx is late compared to onsite.
Process of set up cloud PBX:
To set up cloud PBX is very simple and quick as it is takes less than one day as it gets activated within hours. Just sign up with your details then account gets created and activated from their own personal interface. There should be stable internet connections maintain speed of 150kbps and a supported operating systems.
Current market analysis on cloud PBX:
Cloud PBX software market is growing at a very faster pace when compared to the market growth rates over last years and expected to grow more in the coming years which is generated in the form of many reports after evaluation of many market areas. Many trends, factors and restraints are considered for making reports which may effect the market directly or indirectly. The main five forces which play as main key players like: buyers bargaining capacity, suppliers capacity of bargaining, new entry, substitutes, degree of competition. The main participants in the market are system integrators, intermediaries and end users who all are benefitted by implementing this cloud pbx solutions. Even vital global is becoming key and dominant player in the market for providing cloud pbx solutions.