How to Call USA, Canada from India?

Introduction

The modern technology accomplished for business communications replacing the traditional phone systems attaining more powerful connections with their clients, thereby achieving success in a short period. This article explains the meaning and the working of the VOIP business phone system.

The main key point that every business focuses on is communication, which requires a powerful tool to exchange messages or data between two or more businesses. Before the modern technology of communication has been introduced in the market and digital world, the traditional phone systems are used for communication to build strong relations with their clients and customers.

What is VOIP?

VOIP stands for voice over internet protocol, also called IP telephony. It is a process of delivering voice communications over the internet. VOIP converts analogue voice signals to digital signals using the internet. This technology is becoming popular day by day because of many benefits and advantages delivered by the VOIP phone system. The VOIP phone system has become a remarkably successful communication tool in diversified business areas.

Types of VOIP phones

There are two types of VOIP phones which can be setup for your business communications requirements:

Types of VoIP Business Phone
Types of VoIP Business Phone
  1. Hard phones

Hard phones are like traditional phone system which can be set up on your desk that can be used for:

      • Access voicemail
      • Forward calls
      • Uses handsets, Bluetooth, headsets and speaker phones.
      • Arrange conference calls.
      • Call blocking
  1. Softphones

Softphones means making calls through apps installed on your computer, device, tablet or mobile phones.

VOIP working process

The VOIP phone system implements packet switching technology that converts analogue voice signals into digital signals or voice over the internet.

      • When a VOIP phone receives the digital signal from another VOIP phone, it classifies the digital data into information packets by putting the destination address on each data packet.
      • After the router receives data, it reaches the destination using the shortest path.
      • The data packets are converted again into voice or sound at the receiving side by putting the data packets in the correct order.
Features of VOIP phone

The features of the business VOIP phone system delivered by the VITEL GLOBAL phone are

      • Call Barge
      • Automated Call Distribution
      • Call Recording
      • Online User-Interface
      • Call The queue
      • Live Call Monitoring
      • Call Whisper
      • Voicemail Transcription
      • Reporting and Analytics
      • Virtual Attendant (IVR)
      • Call Groups
Benefits of VOIP phone system

To choose the right VOIP phone system, one must look out for the best features integrated that make it a powerful communication tool to meet your business needs.

    • No need of changing the existing number you are using in the present.
    • Allows parallel calls to interact with multiple users at a time.
    • Provides access to many features of the VOIP phone system.
    • Delivers higher audio quality.
    • Crystal clear voice
    • cost savings

Cloud-hosted PBX solutions are high-cost savings as clients invest money only in the services that are required to be handled in the cloud.

    • Time Savings

The setup time for installation, analysis and provision is very less compared to traditional phone system. Time can be saved in server maintenance; upgradation of software is easy.

    • New hardware:

No need for buying additional hardware as a phoning system, such as an old phone system, can be used as it can be interfaced easily with the existing infrastructure or hardware.

    • Flexibility

It is very flexible as the cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using a smart phone, desktop or PC, which allows employees to work from their home.

    • Advanced features

Many additional features like calling control, voice menu, time conditions, call recordings which are upgraded continuously with no additional cost and effort.

    • High-Quality

High quality voice calls are delivered through cloud-hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.

    • Scalability

It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.

    • Real-time monitoring
    • Security

VITEL GLOBAL promises every business area for delivering the modernized communication platform to reach out to your clients or customers henceforth becoming successful in the market with cost-effective technology.

One can make international calls from INDIA to USA or Canada just by subscribing the suitable packages monthly or annually using VOIP business phone and for more details please visit our website www.vitelglobal.in

Broad Band Services In India

Introduction to broad band services in India.

Internet in India, implemented first in the year 1986 only for education field or community and later in the year 1995 it was implemented in all communities. First, let us see what is broadband before knowing the broadband services in India.

What is broadband?

Broadband means the transmission of data over a high speed internet connection through multiple types of technologies. This data which is transmitted over internet is wide bandwidth data which includes multiple signals and traffic types. The medium that is used for transmission can be coaxial cable, optical fibre, radio or twisted pair. When compared to traditional analog or ISDN and dial up access the speed transmission of data over broadband is very fast.

Types of broadband

Broadband is generally transmitted through high speed transmission technologies and factors. The technologies that are included are:

    • DSL
    • CABLE MODEM
    • FIBER
    • WIRELESS
    • SATELLITE
    • BPL
The factors that are considered for providing broadband services are:
    • location or place of living whether in urban or local place
    • packages such as voice telephone and home entertainment
    • cost
    • availability
Broad band services in India
Broad band services in India

DSL (Digital Subscriber Line)

DSL is a technology that implements wireline process that transmits data very fast over traditional copper telephone lines whether it may be home or business. It provides speeds ranging from several hundreds kbps to millions bits per second and depends upon on the distance from home or office and nearest telephone company facility. The technologies that are implemented in DSL are:

ADSL: ADSL means asymmetrical digital subscriber line used by residential customers mostly who do surfing and searching a lot when compared to data sending thus it provides faster downstream data transmission over the same telephone line.

SDSL: symmetrical digital subscriber line used by businesses which is mainly used for video conferencing and meetings where bandwidth for both upstream and downstream transmissions is done equally. There are two types in SDSL one is HDSL high data rate subscriber line and VDSL very high data rate digital subscriber line are also implemented in business depending upon the requirement.

Cable Modem

This is the broadband service that is provided using coaxial cables that have two connections one to the cable wall and the other to a computer. The transmission speed provided through this will be 1.5Mbps and more which can be accessed very easily just by turning on the computers and the speed may differ depending upon the traffic load compared to DSL

Fiber

In fiber optic technology, electrical signals are converted which carries data to light and transmits the light through transparent fibers which has the diameter similar to human hair. Fiber transmits data far more speed compare to  DSL or cable modem speeds. It depends on many factors like the distance between your computer and service provider and its configuration and the amount of bandwidth that is distributed for deleting video services and video in demand and other services.

Wireless

This type of service connects home or business to the internet using radio link between the home or office location and the provider’s facility. It can be mobile or fixed which uses longer range broadband service using external antenna. Wireless internet service provider’s  provides services often implemented in rural areas. Mobile wireless broadband services are also available for mobiles which provides limited speed. WLAN wireless local area network provide wireless broadband services over short distances and which is implemented as hotspots where internet is available in public areas such as restaurants, coffee shops and others.

Satellite

Satellite broadband is another form of wireless broadband which depends on several factor for transmission of data like weather and satellite orbiting position for downstream and upstream speeds.

BPL (Broadband Over Powerline)

This is the broadband service provided through the low and medium voltage distribution network which provides cable and modem speeds but it is available in limited areas.

What is broadband speed?

Broadband speed is usually required for streaming HD videos ,gaming and to download large files as well as to upload, streaming music, surfing internet and for office activities like arranging video conferencing and others. Different packages provided by different broadband providers have different speed plans up to 100mbps and above.

Conclusion

In India, irrespective of location you live whether in city or rural areas many multiple of broadband providers are there which provide multiple plans or packages which differ one from the other in factors like speed and location. The best broadband providers in India are reliance JIO, Airtel, Vodafone and BSNL and many other  providers but one should follow few steps or measures to choose the best broadband service provider:

Benefits of API Integration & It’s Technique

What is API Integration?

API means an Application Programming Interface that processes requests and delivers uninterrupted functioning of enterprise systems. It enables interaction between applications, data and devices of an enterprise. In simple words, it’s an online interface implemented between two or more applications in any organisation.

It helps to communicate between any number of applications or web tools implemented in software in automation processes.  Because of the major benefit of this connectivity and acting as integrity or interface between applications which increases flexibility to share the files or data between organisations.

Examples of API Integration

The simple examples where API integration is implemented successfully is given below:

—>to process orders in order management systems which helps to integrate customers data and inventory levels of organisation

—>online stores where integration through API is implemented in payment process

Benefits of API Integration
Benefits of API Integration

Techniques That Are Implemented In API

There are two types of API integration one is custom integrations and second one connector applications.

Custom Integrations: In this method, software developers develop script manually with which API’s need to be integrated.

Connector Applications: This is the present technique used in API’s for integration between applications in many enterprises using different platforms.

API Integration Process

There is a particular process that must follow by anyone irrespective of API integration tool used.

STARTERS need to evaluate goals and objectives including business processes and then start development process to build a custom application that will interact and integrated easily with the software platform that help to attain your objectives and goals. Finally, testing should be performed to the obtained solution to confirm that it is bug free.

Benefits of API Integration

The key benefits of API integration are:

    • API Is Used To Distribute Data Or Information Or Services Which Can Be Personalised
    • Very Flexible As It Can Be Integrated With Any Application
    • Very Fast Execution And Very Productive
    • Easy Upgradation
    • Easily Customised The Content And Services
    • Sharing And Distribution Is Allowed
    • Highly Efficient
    • High Automation
    • Highly Adaptive In Case Of Technology, Data Migration
    • Time Effective
    • Cost Effective
    • Independent To Technology And Platform
    • Highly Secured
    • Easily Access For Applications
    • Implemented In Travel Bookings, Hotel Bookings, PayPal And Other Applications

These are the few key benefits that are obtained from the implementation of API integration in any type of organisations.

Conclusion

API integration is the latest technological developments that are implemented in our company VITELGLOBAL available with the latest API integration tools required for obtaining solutions irrespective of high complex data and risky challenges that are emerging in the market among all the other competitors.

How API Integrated With VoIP Phone

Introduction Of API Integration With VoIP Phone

In this blog, we ensure our readers to know about the terms VoIP, API and how to integrate the technology with the interface. First, let’s see the definition of VoIP.

VoIP (voice over internet protocol): VoIP, is a technology that helps us to make voice calls using internet connection instead of old traditional phone system.

API (Application Programming Interface) consists of set of functions that permits applications to operate and access the data with third party components like software components, operating systems or microservices to deliver user response to any system and also to deliver the system’s response back to the user.

So, now a days many organisations are implementing the latest method of integrating API with VoIP technology which helps their customers as well as their associates for flexible, low cost and easy maintaining calls. In olden days, it was not possible for any technology to get integrated with the phone system as they were analogue phones with which integration was not possible. But now, VoIP calling API has brought a new revolution over digital communications as one can easily make calls, record them and transcribe too automatically.

Vitel global offers many cloud bases applications and services that offer APIs that help to export or import data where VoIP is easily integrated with the popular enterprise tools such as CRM apps , HR software and other apps.

benefits of api integration with voip phone
Benefits of API Integration with VoIP Phone

Features Of API Integration With VoIP

    • Unlimited calling
    • Call routing
    • Call queuing
    • Voice recording
    • Push to talk
    • Live audio streaming
    • Easily customisable
    • Crystal clear voice
    • Make private calls
    • Voice conferencing

Benefits Of API Integration

    • Access on any device
    • Access in any platform
    • No private information is shared to third parties
    • No code writing
    • Time saving
    • Easily imports and exports data
    • High scalability
    • Reduces the bandwidth of data usage

Conclusion

With a hardworking and dedicated team of API developers Vitel Global is offering many flexible packages with enriched features implementing advanced technologies and protocols to build high end apps that meet your business needs that add an additional performance.

How Cloud PBX Different From VoIP Phone?

What is cloud PBX?

A cloud PBX is a phone system used in business that is hosted on servers in offsite data centres over the internet. Cloud PBX systems have become very popular in recent days because of its features and benefits provided. In brief:

      • Cloud PBX provides have best and more features than traditional PBX
      • It is very cost effective
      • It doesn’t require any hardware equipment
      • Enables communication within and outside the organisation
      • Depends on the internet connection
      • Complete access is over the internet
      • No maintenance issues
      • No hardware technician required
      • Highly reliable
      • Will maintain backup
      • Auto attendant is provided
      • Features like call queueing, recording, call ID, call blocking, call forwarding are provided
      • Unlimited calling

Cloud PBX systems has brought a revolution in the world of telecommunication field which can be explained by its advantages:

What is cloud PBX
What is cloud PBX – vitelGlobal.in

CLOUD PBX which is also referred as virtual PBX where any data or software can be hosted in the cloud instead of infrastructure like servers. This cloud PBX has both strengths and limitations which are discussed in this article for our readers.

Advantages Of Cloud PBX

      1. Cost Savings
      2. cloud hosted PBX solutions are high cost saving as clients invest money only in the services that are required to be handled in the cloud.
      3. Time Savings
      4. The setup time for installation, analysing and provision is very less compared to traditional phone system. Time can save in server maintenance; upgradation of software is easy.
      5. No Hardware
      6. No need of buying additional hardware like phone system as old phone system can be used as it can be interfaced easily with the existing infrastructure or hardware.
      7. Flexibility
      8. It is very flexible as cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using smart phone, desktop or PC which allows employees to work from their home.
      9. Advanced Features
      10. Many additional features like call control, voice menu, time conditions, call recordings which are upgraded continuously with no additional cost and effort.
      11. High-Quality
      12. High quality voice calls are delivered through cloud hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.
      13. Scalability
      14. It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.
      15. Disaster Recovery and Redundancy
      16. Top PBX providers provide services with cloud PBX systems with high reliability with high dedicated resources and servers. Top PBX providers will check out that when disaster occurs unexpectedly then definitely there will be less chance of losing the data and even in case of losing surely there’ll be a recovery for your data.
      17. Real-Time Monitoring
      18. Security
      19. It minimises the customer support as there are minimum chances of error occurrences compared to onsite systems.

What is VoIP phone?

VoIP is an acronym for voice over Internet protocol is a technology implemented in business phones to make and receive calls over the internet.

What is VoIP Phone
What is VoIP Phone System?
      • One can use traditional phone as VoIP phone connected through internet
      • Make calls anywhere
      • Cost effective
      • High quality audio
      • Make unlimited calls
      • Ready to work from anywhere

From the definitions of VoIP and cloud phone systems, the consumers think that both technologies are similar indeed the fact is that both the technologies are different in functionalities and are not equal. Virtual PBX means VoIP provides automated answering system whereas hosted VoIP Business Phone is a professional phone system. The cloud PBX is implemented in all sizes of businesses at very affordable costs. It is very time saving providing all features and flexibilities from any device. It is preferred in companies as it doesn’t add any additional hardware equipment. The cloud PBX supports system administrators, office managers and mobile workers for their functionalities. Cloud PBX extracts information and access them from VoIP server and becomes a phone using internet. The voice quality of PBX systems is very high as it implements VoIP technology. For PBX systems companies must additionally lines to complete the phone system whereas cloud PBX system doesn’t require any additional lines. Both VoIP and cloud PBX may have almost same benefits and features but the difference lies in the scalability, hardware maintenance and costs.

CRM Integration For Small Business

Introduction Of CRM Integration

CRM integration is very successful when implemented in small business when compared to large business areas as customer relationship management is very important for small business and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.

The five things which are important for CRM integration to get implemented in small business :

    1. COST: CRM integration for small business provides affordable solutions on cloud based CRM platform as there is no strain of infrastructure headaches like maintenance and hardware equipment.
    2. CONVENIENCE:  It is very convenient application as it can be accessed through any cross platform that means it can be connected through web, smart phones, tablets which helps to work together.
    3. CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
    4. CONNECTIONS: The best CRM will easily integrate with provide the full product service suite irrespective of the platform they are implemented and executed.
    5. CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.
VoIP CRM Integration
Best VoIP CRM Integration

Features That Are Required In CRM For Small Business

In this article, let’s see the features that are required in CRM for small business before knowing the benefits that are obtained by every small business:

    • Integration done easily with email
    • Sales analysis
    • Sales campaigns
    • Sales forecasting
    • Data regarding sales
    • View data on your mobile devices
    • File sync and file sharing is easy
    • Reports and dashboards tools are available which helps to view the statistics, customise reports, report generation are done

These are the few features that are obtained through the implementation and integration of CRM with the other application.so, let’s see the benefits now which are obtained through CRM:

CRM Benefits For Small Business

    • It allows to manage bigger amount of data which in turn helps to grow the business
    • Perfect organisation of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
    • Easy collaboration done through online where issues like input data and other notifications are easy
    • Better and more effective team communication between the members of team between different branches are allowed.
    • Easy to perform online operations and marketing the products of your company
    • Easy automation for everyday tasks is done
    • Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
    • It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
    • Easily trackable through messages and email templates.

These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company. we hope this article has helped our readers which explained the benefits that are obtained by having CRM software which is handy too.