CRM for small businesses

What is the future of IVR-based telecom services?

IVR Solutions
IVR Services

Introduction of IVR-based Services in the future:

As we have already discussed in the previous blog about what is IVR and its Benefits, it’s time to advance in the discussion about how important IVR usage will be in the future!

IVR of Interactive Voice Response is an automated system integrated into a business’s telecom system especially to handle and streamline the call flow. In simple terms, customer support teams mostly use this service.

IVR has numerous benefits in its application and also, and there are some advanced types with voice recognition. 

While used by a customer support team, IVR can control call flow, enabling the agents to concentrate on the client’s or customer’s issue and think about the call burden he has to face.

Interactive Voice Response, while routing calls also solves most of the customer concerns with its pre-programmed options.

Industries that use IVR:

As we all have heard of an IVR at some point in the past. It is useful to companies or industries that have to answer a great number of customers. But, the most probable industry is Telecommunication, as customers call customer support for their inquiries, needs, issues, or complaints.

In addition, Banks use IVR as an extension of their customer service 24/7. Similarly, airlines, insurance companies, hospitals, etc.

Where does IVR stand in the future?

Now, this is to understand that everybody gets benefits as it guides the customer towards self-service. The customer can get his requirement sorted in most cases. 

Yet, more than half of the customers wish the live agent assistance. In fact, this is feasible as the customer, if intends to reach out to the customer care team, is facing an issue that is worth listening to. 

Most of the time, customers yell at the agents after bearing some time with IVR till their call is routed to the agent. In such a case, we could expect customers to voice out stress, frustration, or even anger.

Chatbot:

A chatbot is a true diversion in customer support where customers can interact with a live agent for his queries or assistance.

Again, a chatbot has its own menu of the questionnaire before the live agent replies the customer. The pre-programmed list of questions in the chatbot might ask the customer about his details. It also asks what he is looking for to forward his information to the sales or the customer care agent for further assistance.

However, according to a recent survey, there is an increase in the number of operational call centers and that beckons a need for more IVR with advanced technology.

Chatbot has a great benefit when compared to IVR. If it exists, the main disagreement of customers with the unwanted menu is pre-programmed with generalized queries for the customers.

Artificial Intelligence:

With the advancement of technology, integrating artificial intelligence will always help organizations to reduce problems. 

Voice and AI combinations are probably personal voice assistants. For example, Siri and Alexa. Moving forward with time, there is an estimation that billions of more voice assistant users will come in the future.

Visual IVR:

The visual IVR is an advanced form of the traditional one. Customers can interact through the visual interface or by touch/click commands. It can lessen the call duration by more than 3 minutes minimizing the AHT (Average Handling Time) of your customer support agents.

NLP and NLU:

Both the NLP (Natural Language Processing) and NLU (Natural language Understanding) are the interfaces between the user and the system to process his requirement. NLP is part of the interface and it processes the voice understandable to the system and it determines the necessary action through NLU to reduce the call duration and the waiting time.

Conclusion:

The scene in the past was not as it is in the present day. Companies must maintain a dedicated team to maintain and program the IVR system. It is hard re-program if the company intends to. 

But, today, organizations use cloud-based IVR, which is flexible and easily scalable. Besides, nothing is much tough to install, maintain, change or unsubscribe from in the digitalized world.

Cloud IVR is extremely flexible, where your call center agents can program auto-attendants and could plan and edit the questions with voice prompts. This is how a call center team can customer the IVR based on the requirements. 

Such technologies can save time and solve customer issues simultaneously with better customer satisfaction.

Thanks to the technology, IVR service providers are enhancing the quality of the call, Services, customer engagement, and solutions by providing access to information. 

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book, Your Free Demo Today click here.

Posted by vitelglobal in IVR Solution, 0 comments

How do Cloud Service Providers help with Privacy and Security concerns?Β  Β  Β 

Cloud Service

Importance of Cloud Service Security

The security of Cloud service is crucial for its sensitivity. It encloses all the data related to your business and the customers as well.

The concept of this blog is to lay out the security concerns usually faced by companies installing Cloud PBX systems for communication.

A Voice over Internet Protocol phone system or network called cloud PBX (cloud-based Private Branch Exchange) enables users to converse and route calls over the Internet as opposed to on-premise hardware. The entire data related to a client is kept and managed in the cloud. It doesn’t need any on-site hardware as it is set up quickly and can be monitored and administered by taking control of its systems. 

Security Issue:

These modernized Cloud Service became a challenge to organizations when the concerned service providers do not secure the data. Hence, it is crucial to take effective and severe measures to provide security to their clients’ data stored in the cloud. 

Here, the service provider’s network is the area of security concern. It results in highly inconvenient service interruptions that could affect the customer. The security attacks’ high-profile nature certainly contributes to more broadly worrying about the security of intricate cloud-based networks.

What are the parameters that cloud security considers?

The primary motive is to recover data in case of loss. The security prevents storage and data from hackers. Cloud PBX security could deter the agents’ negligence (in case) from controlling the data leaks. Also, it could detect and reduce system or network compromises. We will discuss some scenarios and solutions in brief related to Cloud Security below;

Solutions: 

Providers need to improve the network security of their Cloud Service to ensure their network is safe if they want to stop these attacks by offering their consumers dependable service. This means the service provider’s and consumer’s combined decisions and measures will probably be more influenced. That is how they minimize security attacks.

  1. Many people are becoming more and more concerned about caller ID spoofing, where employees are effectively duped into thinking they are picking up an inside call in these security attacks. However, security methods to reduce the risk of these assaults appear to have a low profile when looking up some of the cloud-PBX industry’s major competitors. It prevents international toll fraud. In such situations, hackers make long-distance calls using stolen account information.
  2. Providers should check and guarantee the quality of configurations made at the client-end of the network. Because the customer base knows that it is challenging to maintain yet assure total security.
  3. It is better to encrypt with a strong password and the security is standard. 
  4. SIP endpoints should be regularly scanned for vulnerabilities on networks. They are protected within a firewall and not exposed to the public internet. This also alerts customers accordingly.

What Steps do we take to ensure security?

  • We provide proactive call activity monitoring and flagging. For instance, high call volumes from a specific source call made outside of business hours or calls to high-cost regions. We track and monitor them continuously.
  • Business owners must also keep an eye out for risks like phishing, keylogging, and buffer overflow. For example, user tokens used by cloud services to authenticate individual devices without requiring logins for each update and sync are stolen.
  • Minimizing costs while juggling encryption with industry-specific security requirements must be avoided as high standard encryption levels. It follows security protocols and provides high security to the client’s data.
  • Ensure the vendor has SIP over TLS enabled in their switch fabric, utilizing packet encryption technologies. In the absence of such protocols, VPNs encrypt calls made using mobile devices.
  • Encrypt Voice channels to avoid eavesdropping as packets move via public networks.

Here are some Cyber Security tips for best security maintenance:

1. It is preferable to use strong passwords. Weak/easy passwords are prone to hacking.

2. A password manager would help you create separate passwords for every application. In turn, you can protect the password manager with a strong primary password.

3. It is better to protect all the devices you link to the cloud. Because, the data in the cloud is synchronized with many of your devices. If one of them compromises, you expose your digital footprints.

4. Always backup your data to your personal computer at home or on an external hard disk as insurance.

5. Modifying permissions could prevent data leakage or system compromise sometimes. Suppose you have a home network, ask your family members to use a guest network.

6. Anti-virus applications are always important in protecting your data by creating a firewall.

7. You must avoid accessing data on public Wi-Fi. Besides, Visual Private Network will guard your gateway to the cloud.

Conclusion:

Above are a few suggestions listed and followed by our company, Vitel Global Communications, to ensure the utmost security in business communications.

Summarizing the above in a few steps, it is essential to change the default settings of your system. Else, that might turn into a front door for a hacker. Then, an open bucket cloud is very vulnerable to exposure. Switch on the security controls provided by the provider to avoid further risks.

If you are the one looking out for secure, high-standard communication solutions,

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in Cloud Services, 0 comments

A Complete Guide to VoIP API Integration and its Importance

VoIP API Integration

What is API integration?

An API is a type of interface that makes it easier for two or more software programs to interact and communicate with one another. The term “API Integration” describes this frictionless interconnection that enables businesses to boost data sharing and integration across multiple apps and systems as well as automate business operations.

The development team created VOIP integrations or VOIP API to connect users’ apps to any object, network, or location around the globe. It enables seamless integration of all VOIP features with the system’s current files. 

Technically speaking, API integration is a connecting point that enables data interchange between any organization’s two or more apps.

Example:

When you connect your mobile application to the internet, the API is implemented explicitly when data is sent to a server. The server acknowledges the receiving side’s request and provides the appropriate response.

The principal advantages of API integration are:

Benefits of API Integration
  1. Personalize data, information, or services are distributed through an API.
  2.  Versatile in the sense that it can be integrated with any application.
  3.  Time of execution
  4.  Productive
  5.  Simple enhancements are permitted.
  6.  Customization of the content and services is simple.
  7.  Distribution and sharing are permitted.
  8.  It is exceptionally effective.
  9.  High automation
  10.  Outstanding technological and data migration adaptability
  11.  Time management
  12.  Cost-effectiveness
  13.  Technology and platform agnostic
  14.  very secure.
  15.  Applications are simple to use.
  16.  Used in travel and hotel bookings

API implementation:

Cloud-based API applications.

Cloud API interfaces are increasingly the norm for tying together cloud apps. A common example of antiquated integration technology, exists in the on premise period and fail to enable current API access outside of the firewall. The platform that connects all of these clouds need not stay within your firewall because the focus of apps has changed to the cloud. Simply said, in order to link the new cloud APIs of today, an API integration platform born in the cloud.

It is simpler to use an API integration platform than to manage each API separately.

By employing more manual API creation techniques, developers or other IT staff members in the organization will still be responsible for monitoring and maintaining the API, even if the API itself was established by a third party. Keeping track of all the installed APIs may be a taxing and time-consuming task when API usage soars.

However, API integration solutions may greatly lessen this administrative load. The administration, security, and overview procedures are made simpler by API integration solutions since they act as a single point of access for all installed and generated APIs.

Businesses and Providers:

Businesses frequently have nowhere to turn for assistance with self-made or third-party APIs. Outside parties’ APIs could provide user manuals and documentation.

Providers of API integration platforms frequently have specialists on staff to consult as necessary. This kind of assistance can significantly increase the likelihood that a company will maximize its use of all APIs and other IT assets.

Reorient your Workforce More Strategically:

Companies that manually create APIs must then hire a team of developers and other IT personnel to get everything up and running. Similar to this, company departments without clear, connected stacks sometimes employ personnel just to manage one or two apps.

With an API integration platform in place, the developers can focus their efforts on other strategic initiatives (such as developing new revenue-generating apps). And need fewer people to maintain productivity across all departments.

Create New Apps:

Many well-known apps are made up of pre-existing technology. APIs allowed for a novel method to package them.

Teams may easily expose current integrations as APIs or micro services to launch new apps by swiftly connecting different technologies using an API integration platform.

VOICE API

  1. It is a system that allows voice calling to integrate with programs in order to place, answer, and manage high-definition calls.
  2. It enables hands-free calling.
  3. Access mobile browsers or apps.
  4. Make phone calls to any number.
  5. Several enhanced features.
  6. Makes it simple to connect with the sales or support teams.
  7. By modifying the mobile dialler feature, it easily connects with the traditional phone number.
  8. Create conference call plans.
  9. High-definition quality calls

There are a few significant distinctions to take into account in the process of selecting the best available API service provider, even if the procedure may seem similar to hiring a consultant for any other company function. These elements consist of

β€’ Experience with Software Integration Platforms – A lot of integration service providers specialize in a particular platform that offers either cloud-based integration or embedded integration. Good service providers have an extensive history of implementing digital strategies within a business (including professional certification). The company’s leadership and personnel can more easily embrace a particular software integration platform. Thanks to this expertise and experience!

β€’ Support on an ongoing basis integrating an API into a business is a complex process that needs constant modification and improvement. Although many systems for API connection provide real-time modification, certain organizations need further follow-up due to hardware changes or the integration of new gear, such as mobile devices or upgraded desktops or laptops. Many API integration service providers follow up often. They offer help at times of technical difficulties. This allows organizations to concentrate on internal operations and address possible problems.

β€’ Since industries like manufacturing, supply chain management, and logistics use a variety of software applications, you need business expertise to manage complex workflows. A supplier of API integration services with knowledge of the unique problems facing your industry can guarantee effective installation and execution of integrating software APIs.

Project Management:

API integration for every organization involves three essential elements. A clear grasp of the business environment, a clear vision for the end result and a profound familiarity with the systems and data structure of the company. 

An expert in API integration services should have project management abilities to manage such a difficult and involved procedure. The right integration service provider will have the ability and technical know-how to support and propel the project through completion regardless of the project management approach.

Our top service provider, Vitel Global Communications, offers the greatest VOIP services, exhibiting fantastic goods with more than 60 features and concentrating on each individual client or customer with exceptional services.

Grow your business and π’Žπ’‚π’™π’Šπ’Žπ’Šπ’›π’† π’‘π’“π’π’…π’–π’„π’•π’Šπ’—π’Šπ’•π’š with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in API Integration, 2 comments

How Cloud PBX Solutions Assists any type of Business

Cloud PBX Services

Cloud PBX Solutions are going to assist businesses by enhancing their productivity and operations.

  • Cloud PBX Solutions is a virtual Phone system that uses the internet to answer and direct calls to the concerned department.
  • Private phone systems, or PBX systems, are used inside businesses and organizations. Modern IP (internet protocol) PBX systems, which operate through an internet connection, have replaced traditional systems. This choice often offers both considerable cost reductions and more cutting-edge phone functionality.
  • The same principles are applied to a cloud PBX.
  • Alternatively, the PBX service provider may host this for you. These days, the majority of small firms have stable network connections, making this a desirable choice. Most business PBX systems prefer the cloud option because it gets rid of the need for space, cooling, security, and regular maintenance of the phone system.
  • The main difference is that; Cloud PBX Solutions uses an internet connection rather than an office-installed copper infrastructure.
  • Cloud PBX is a very practical choice as one can make and receive calls directly from their laptop.
  • Additionally, since such platforms don’t require additional hardware, separate storage spaces, kilometers of cables, or regular IT upkeep, even smaller companies with limited resources may begin employing PBX systems in their offices. Their only costs will be membership fees and upgrades to their internet connections if they can’t make VoIP calls.
  • Through an internet connection, a cloud PBX or virtual PBX offers a safe and dependable office phone system. It maintains cheap expenses while giving organizations flexibility and scalability
  • In addition to spending a lot of time, adding more agents or features to the system often comes at an additional expense.

More Benefits

  • Platforms for cloud-based PBXs, on the other hand, emphasize flexibility and customization as the company’s staff may work from any location and on whatever device they want to.
  • Adding new devices, phone lines, or additional seats for your agents are all simple processes that only involve a few clicks. The reporting dashboard can also be tailored to your company’s needs; by using sorting filters, you can examine the data in any way you want and in the format that best suits your needs.
  • While internet calls used to be unreliable, on-premise solutions are much more dependable. Therefore, it seems logical that many businesses could have reservations about whether VoIP calls can replace traditional landlines. Also, wouldn’t the fact that a cloud-based platform needs power and the internet make it more likely to go down?
  • There’s no need to be concerned about that since cloud-based systems are often online at least 99.99 percent of the time, making them most dependable as on-site ones.
  • The fact that your staff may use existing computers, smartphones, or softphone applications instead of purchasing new hardware or suitable devices is a major benefit of cloud systems. Even better, however, is the fact that you also don’t have to worry about maintaining the PBX platform.
  • Since ransomware attacks and firm data breaches are often in the news, you may start to wonder if cloud-based platforms are safe and can protect the data since cloud PBX companies know how to secure their servers and protect your data. The data within them is in the form of encryption. This is in addition to doing security checks regularly and immediately fixing any potential risks in their systems. If firms use strong passwords and data encryption, there isn’t much chance that someone will listen in on calls or get to the personal information.
  • Not least of all, cloud PBX may save the business a significant chunk of money that would otherwise spend on maintaining the on-premise system. Is there any requirement for wiring to be installed throughout the office? Not required; all you need to do is install the program, set up an account, and configure the PBX platform.
  • Struggling with huge international phone bills? With VoIP, the distance is irrelevant, so you may make as many international or international calls as necessary.
  • Keep the existing phone numbers updated (number portability to the VoIP system).

How is cloud PBX implemented?

A Cloud PBX Solutions (private branch exchange), also called a virtual PBX or hosted PBX, is an exchange system that is created, built, and hosted in the cloud.

The usage of which is controlled by a third-party service provider and which is accessible through the Internet. A server serves as the hosting service for any code in this information processing-based telecom system, while the cloud PBX hosts all code and all data on the cloud. Simply put, it is a virtual phone that, after processing information, gives businesses a safe and reliable phone system over the Internet.

Different Types of PBX Phone Systems

There are still decisions has to be taken even if you believe a private branch exchange phone system is the best solution. Examine each PBX phone service that your company might use.

The analog PBX phone system

This is the standard telephone setup for usage in offices. The PBX manages phone conversations and even fax transmissions using real phone lines. The analog PBX phone system enables simultaneous call making and call transfer. Additionally, they manage calls that enter and exit via external lines.

Remember that analog systems, which use copper phone lines, predate the Internet. As a result, they are unable to use many of the contemporary functions found in more sophisticated phone systems, such as the capacity to operate remotely or convert voicemail to email. Additionally, when your company expands, you may need to install extra phone jacks and lines to support more employees. The advantage of classic PBX systems is that they maintain connectivity even if the Internet is unavailable. This is a result of their independence.

The VoIP telephone system

A more contemporary kind of private branch exchange is VoIP, commonly referred to as IP PBX. It offers several more functions in addition to operating just like a conventional PBX. It could also cost less money. Regular phone lines are not being used by the IP PBX. It makes use of the Internet protocol instead. Data that has been converted from voice and transferred via the Internet. The data is converted back into voice at the other end.

Cloud PBX solutions are often referred to as a hosted PBX. It is a specific kind of IP phone system. It functions as a result of its connection to the internet and a VoIP provider. You don’t need any equipment on-site since the service provider takes care of everything, apart from phones and an internet connection. Every call made or received is routed via the service provider, who either converts the voice into data packets or connects the connection to a PSTN (public switched telephone network).

All you need to utilize a hosted PBX phone system is a strong Internet connection. Numerous types of phones, including cell phones and conference phones for the workplace, are compatible with this option. Additionally, it has other high-tech features.

PBX on-premises

Compared to hosted PBX phone systems, this is rather different. The business phone system is still operating using voice-over-IP technology. On-site servers are used to manage incoming and outgoing calls. Most of the features are essentially the same here.

Voicemail to email is an outstanding feature.

On-premises PBX has the drawback of being expensive to install and maintain. If a company decides to use this type of PBX phone system, it will need a knowledgeable IT team to maintain it.

However, this expense will decrease with time. It assists in preventing extra charges by reducing the monthly expenditure. Users may continue working with their existing phone service provider and build up their system with an on-premises IP PBX.

Setting up a cloud PBX is easy. It only takes a few minutes for the operational purpose.

Sign in with your details, and their interface will establish and activate your account. You need an operating system that works and a stable internet connection with at least 150 kbps speed

There are several advantages of hosted PBX phone systems. If you need phone systems for a growing company, look into hosted PBX:

β€’Easy installation and collaboration

There will be no requirement for IT experts and advanced hardware.

β€’ Service Maintenance.

β€’ Support team’s innovative methodology in assisting the customers

  • Third-party integrations made easy across multiple platforms

Features of Cloud PBX Solutions:

  1. Supports number portability: keep your same number, no need to update while you shift the location
  2. Remote voicemail access: access your mail from anywhere
  3. Voicemail with email: sends an email as soon as they receive voicemail notification
  4. Follow me: get the updates directly to the mobile device even when you are out of a desk
  5. Extensions: get the required number of VOIP extensions
  6. Ring groups: get multiple calls at a time
  7. Virtual receptionist: answers and routes the calls to the related departments
  8. VoIP over fax: fax directly without a fax machine
  9. Call waiting: get the details of calls on the queue
  10. Call transfer: transfer the call to the concerned department or the other mobile device
  11. Call logs: maintain the history of calls received, dialled, and missed
  12. Call back: call back easily to the missed ones
  13. The best option for small businesses that lack the resources to invest in cloud PBX setup.

The market for cloud PBX coding is expanding considerably more quickly than in the past.

Grow your business and maximize productivity with the industry’s best business communication service.

Vitel Global Communications is one of the best cloud service providers which provides unlimited VoIP calling to U.S. and Canada from India. We offer support and services 24 hours a day, seven days a week.

For More Info or Book Your Free Demo Today click here

Posted by vitelglobal in PBX Solution, 0 comments

Businesses must learn these tips to use VoIP service.

VoIP Phone System

Businesses must learn these tips to use VoIP service to the fullest. 

No matter how big or small a business is, it needs good communication to be successful.

The more advanced technologies are currently used in communications. This makes the business a bit faster and can expect more returns and be successful. One such sophisticated communication technology helping small and large businesses is the “VOIP” services.

The term “VoIP” is often used interchangeably with “Voice.”

An Internet Protocol (IP) network uses VoIP (Voice over IP) technology to send voice messages.

For the first time, it is possible to make and receive calls via the Internet using various devices, including smartphones, tablets, laptops, and computers.

To make a VoIP call, the sound is turned into electrical signals, binary, encrypted, transferred over the Internet, and finally reconstructed when it arrives at its destination. 

To place a VoIP call, an IP phone is required and the process is as follows. 

Initially, the sound is converted into electrical signals.

VoIP is a flexible, customized technology that expands telephony’s capabilities while decreasing call expenses. When working with high call volume departments (such as customer service or marketing), this is a critical tool.

Working Process of VoIP service

An audio codec software helps in converting the speech data into electrical signals before it is sent over the VoIP network. The operating system assists in dividing the binary data into “packets.” 

A codec program processes these packets and transforms them back into the voice of the person on the other end of the call over the Internet Protocol (IP) network.

What does it mean to be a VoIP Service provider?

VoIP providers act as internet telephone operators to use IP technology to make and receive phone calls. This means that the following are essential services that respective supplier must provide:

-Software that can process and convert voice calls

 -Network equipment 

-Access to servers that can cover the calling area

 -Access to a private communications platform convert the signal when a call is transferred to a traditional phone line

 -A technical team to support the company’s use of VoIP technology and to keep the system secure.

Benefits to utilizing VoIP services?

Being successful in business is the ultimate objective of every company’s effort. In addition, VoIP plans help to save money by providing a cost-effective call management solution. 

The VoIP phone service enables small and medium-sized organizations to integrate their call solutions.

Such as call recording, monitoring, transfer, emails, SMS, and IVR. 

The ability to quickly and easily link critical programs such as CRM, and Salesforce, is also provided by this feature.

Few tips or suggestions are provided here to assist our readers in learning more about the benefits of VoIP services in detail.

The ability to reduce expenses while also improving performance.

A VoIP phone system might save money by reducing the cost of phone calls. When it comes to business phone expenses, firms may be able to save money by switching to VoIP phone services.

  • VoIP call solutions are more cost-effective for multinational corporations than PBXs or conventional phone systems.
  • Keep track of crucial phone calls using call recording and monitoring, as well as call transfer, IVR, and business text messages.
  • Enhanced accessibility and availability: Another advantage of using a cloud-based VoIP service for any business in the new normal is that one can make calls from anywhere in the world. In today’s increasingly virtual work environment, this is quite advantageous.
  • To be adaptable and productive no matter where workers work, consider a cloud-based business phone system for small and medium-sized businesses (SMEs).
  • The ability to choose your calling rates: due to VoIP technology, the costs of making international calls can be cut down by a lot or even eliminated.
  • From anywhere in the world, teams can speak with team members and clients. Because of the technology’s use, VoIP calls, whether local or international, are also less expensive.

Some More Benefits Include

Benefits of VoIP Services

What are the advantages of VoIP technology compared to traditional phone services?

Unlocking more features while making a call is possible with Cloud-based VoIP phone solutions.

This is the reason why these phones are preferring currently over PBX or traditional telephony.

In-depth call center options

SMBs may convey the impression of large corporations using cloud VoIP solutions. One may use VoIP phone services to take advantage of advanced capabilities like call queueing, routing, monitoring, and conferencing.

The use of hardware is not necessary.

VoIP phone system enables the user the need to hire IT professionals. 

Technical assistance in troubleshooting the issue that arose during the utilization will be taken care of by the providers themselves.

There will also be no need to have an extra space to host the PBX for operations, and traditional phone systems rely on an on-premise PBX.

The capacity to expand and grow with ease.

As compared to traditional PBX, VoIP call solutions are easier to scale. Since VoIP does not require new installations or additional equipment purchases, it is far easier to grow and extend than traditional phone systems. 

After speaking with the service providers, scaling cloud-based business phone solutions is as simple as a few clicks of the mouse.

Intuitive improvements are available at any time.

Another key advantage of using SMEs is firms can quickly update the VoIP call service with a single click. VOIP call solutions are always safe and dependable to the automatic upgrades that take place in the background without anyone’s permission and awareness.

Lower repair and maintenance costs

The whole rate includes the price of maintaining VoIP systems. A landline or PBX is far more expensive to maintain, so save money by not having one.

Integrations with other systems

One of the biggest advantages of using a hosted phone system in the cloud is the ability to incorporate dozens or even hundreds of different third-party apps. With a VoIP phone system, be able to incorporate business-enhancing software and technologies into the communications with customers. Businesses can give their customers the best service possible by using VITEL GLOBAL quick and easy integration of CRM, Live chat, eCommerce, Help Desk, Quality Assurance, Sales Automation, Surveys, SMS, Payment and Billing, Data and Reporting, Social and Fun, and many other features. Vitel Global App also provides more options to avail while on a call which facilitates in increasing the engagement.

Voice quality that is crisper and clearer

Cloud-based phone systems allow small and medium-sized businesses and corporations to stay in touch with their clients throughout the world.

Interacting with the customers globally without compromising the quality of the call is possible here. 

There’s no doubt about the quality of the business call, no matter where customer service is functioning. VoIP may meet a wide range of communication demands while also being extremely dependable and safe. 

Any small or medium-sized business can use VoIP phone service hosted in the cloud to provide:

  • Savings on VoIP phone calls for businesses
  • Encrypted data exchanges for businesses
  • A centralized point of contact for all communications
  • Mobilized and more adaptable workforce
  • Excellent service for customers.
  • It is easier to keep customers happy with UCaaS-hosted VoIP since it offers a competitive business phone system and is quick to integrate.
  • Production will see a better improvement.

Increased Productivity

Cloud-based phone systems provide the freedom to manage contact center operations from any location having an internet connection. Productivity increases when there are no restrictions on where the individual can work. This means the business can operate around the clock teams don’t have to be in one place. 

With no need to worry about transporting heavy equipment, move as needed depending upon the business requirements.

Uncompromised business telephone system

When it comes to making and receiving phone calls, VoIP is an affordable and flexible option that improves both security and intelligibility. Large call centers can’t function well without it.

Conclusion:

Businesses of all sizes may reap the benefits of VoIP. VITEL GLOBAL COMMUNICATIONS VoIP business phone solutions provide low-cost, reliable call management. There may not be enough time or money available to many small and medium-sized organizations for them to invest in traditional phone services. With a cloud-based VoIP phone system, small businesses may expand and enhance productivity without investing a fortune, unlike a traditional landline infrastructure.

Grow your business and maximize productivity with the industry’s best business communication service.

For More Info or Book Your Free Demo Today Click here

Posted by vitelglobal in VoIP Phone Solution, 0 comments

Why are cloud PBX necessary and how do you make the most of them?

What is Cloud PBX?

Cloud PBX stands for Cloud private branch exchange(CPBX). The physical connections returning to your company can be divided into many lines to enable additional telephones. Even calls between users are completely free.

Cloud PBX

Types of Cloud PBX Phones

The ideal PBX system for your business is determining which of the following categories best fits your needs:

  • Traditional or analog PBX communication systems:

The offices imposed the old analog phones, which connected to the broader public switched phone network via a physical line for many decades. Analog systems are used over the internet, but their functionality is not as digital ones. So, bear that in mind.

Digital phones only have the newest and most advanced features that older phones don’t have.

  • A virtual private network (VPN)

It is a dedicated, secured, or encrypted network built for an organization that does not allow accessibility for unauthorized users or systems.

A Point to Remember:

An analog PBX system doesn’t seem to have access to unified communications services like quality videoconferencing and electronic communication.

  • On-site PBX: Also known as VoIP PBX. It is integrated with unified communications and provides high-quality VoIP calls with PBX installed on-site.
  • Hybrid: It combines a digital IP PBX with VOIP connecting with the external office branches.
  • Cloud PBX: It is also called a hosted PBX. It is operated on the cloud yet delivers all the features and advantages.

Access to the IP PBX is possible everywhere, as long as you have an Internet connection.

Cloud-Based PBX Systems

This phone system allows users to make and receive phone calls through the internet, both within and outside of their organization. Both “virtual PBX” and “hosted PBX” refer to the same service. It is run through the internet instead of hardware on-site.

  • Service providers host the equipment for private branch exchanges and provide all services that can access through devices like desk phones plugged into routers or SIP phones.
  • A Cloud PBX is also known as a hosted PBX.
  • There are many subfields within digital telecommunications.
  • Using the internet, it’s linked to a VoIP service provider.
  • On-premise, on-site infrastructure is not necessary as a VOIP service provider handles everything.
  • Incoming and outgoing calls are routed to the service provider, which either translates the voice into data packets or sends the decision to a PSTN (public switched telephone network).

Point to remember:

With just a broadband internet connection, devices that can use VOIP can connect to hosted PBX phone systems.

On-site PBX service

  • Even though the servers that handle outgoing and incoming calls are split on the receiving side, you can still maintain the business communication system via voice-over-IP technology.
  • Here, the web-connected, mobile-device-supporting, and voicemail to email-enabled features are practically the same:
  • In addition, users can continue to use their current VOIP service provider or switch to a new one, but they can still use the same number.
  • Reduces the monthly fees.
  • On-premises PBXs have a high initial installation and maintenance cost, which is a disadvantage. IT workers may be required to keep this PBX communication system up to date in companies that employ it. It’s possible that, over time, the price will go down.
  • As far as setup goes, it’s very simple.
  • On-site and mobile staff are supported.
  • Some ways to work together are through conferences, screen sharing, and instant electronic communication.
  • There is no need of Information Technology specialists.
  • It has never been easier to install and maintain a unified communications system.
  • It is possible for customer service personnel to enjoy the benefits of working from home.
  • Various third-party systems are connected with CRM and Microsoft groups.

On-premise PBX: The Advantages

  • The cost of running the business is modest.
  • No need of any term fees.
  • A high degree of control over infrastructure access and administration.
  • Consider the criteria listed above when making a decision on a PBX system.

PBX services are an excellent solution for many business owners. The first step in implementing a PBX system in your company is making the decision to do so. The choice of a PBX system is based on your needs. Here are a few things in which you can have complete faith.

  • If you’re using a hosted or on-premises VoIP PBX, for example, you can easily add and remove lines at no cost, but you’ll need to purchase both the physical installation and the new lines.
  • The working hours of employees and access to the internet
  • Put your own needs first: Business owners are always concerned about how much money they will have to spend on new software or gear. No doubt about it, Cloud PBX is extremely cost-effective.
  • Flexible: Connect the device to the internet and you may work on your device even if you left the office.

There are a lot of different parts to the phone system, and some of them may do different things but still work out well.

Some of the options include:

  • Free long-distance calls.

Some of the options include automated receptionists, queues, email to voicemail, video conferencing, and text messaging.

Hold the music, billing, and DND all at once.

And there are many more.

  • Integrate existing data in company systems, such as CRM integration or sales force apps, with cloud data simply and securely.
  • Avoid multiple storages: The service provider handles duplicate data by keeping the same information on multiple servers in different places.
  • It’s easy to set up and carry out the operation.
  • Text messages are easier to send.

VoIP and Cloud PBX:

Sending messages is a good way to get through to end users since, even if they skip the phone call, they will almost certainly spend time reading the messages. You can send one message to a large number of people using a VoIP system.

  • This is a more efficient means of promoting your products.
  • Marketing via VoIP is more efficient than traditional methods since it reaches clients in a timelier manner.
  • Customers should be able to get what they need whenever they need it.
  • Customer satisfaction is the most important component in attracting new customers, and VOIP makes it easier to meet that goal because it can handle several clients at once and route them to the appropriate team with the necessary skills.
  • End customers will no longer have to wait for long periods of time.
  • Analyze your product: Message polling or VoIP conversations make it easy to look at customer’s feedback about a product or service.
  • Flexibility in knowing the customer:
  • As a result of consumer feedback, our sales team can quickly assess customer needs.
  • Customers can make free phone calls using a VoIP toll-free number.
  • When it comes to promotion and change, promotions are done extensively, and then service improvements are made based on market research.
  • Easy-to-use interface: The end-users of the VoIP phone system have more freedom to communicate with any department they like.
  • Reports are easy to make. Reports made by the system help the sales department figure out their performance.
  • Everything is programmed for automatic operation.

VoIP saves time because you don’t have to do anything by hand to get reports, billing, and other services.

  • There’s no need to worry about a bill:

Business do not have to deal with invoicing concerns because they receive payments in advance.

  • Plan to meet up with the sales staff.

Make it simple for your sales force to participate in conference calls to discuss strategy and improve their performance.

  • Consistent in the face of adversity:

If you want to succeed in today’s market, you need to make use of the most cutting-edge technological approaches.

Businesses need to be able to use Voice over Internet Protocol (VoIP) for internal calls on-premises or even when employees aren’t in the office.

  • Support for customers:

Using VoIP services enables businesses to provide round-the-clock customer care, resulting in enhanced productivity.

Conclusion

Vitel Global Communications provides reliable and high-quality systems that fulfill your business requirements with excellent products and solutions.

  • Sip trunking
  • Cloud VoIP
  • Mobility app
  • Desktop app
  • CRM integrations
  • Leased line

Grow your business and maximize productivity with the industry’s best business communication service.

For more details, visit our website and start creating wonders in your organization right away.

For More Info or Book Your Free Demo TodayΒ click here

Posted by vitelglobal in PBX Solution, 0 comments
CRM Integration In Small Business

CRM Integration In Small Business

CRM Integration

Let us know what is CRM integration?

CRM integration is very successful when implemented in small businesses when compared to large business areas as customer relationship management is very important for small businesses and it can be achieved through 5C’s which is discussed in this article and also the benefits that are achieved through this CRM in small business is discussed.

The five C’s which are important for CRM integration to get implemented in small businesses:

    1. COST: CRM integration for small businesses provides affordable solutions on cloud-based CRM platforms as there is no strain of infrastructure headaches like maintenance and hardware equipment.
    2. CONVENIENCE:Β  It is a very convenient application as it can be accessed through any cross-platform that means it can be connected through the web, smartphones, tablets which helps to work together.
    3. CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer information and for its maintenance.
    4. CONNECTIONS: The best CRM will easily integrate with providing the full product service suite irrespective of the platform they are implemented and executed.
    5. CAMPAIGNS: It has the ability to provide multichannel management, document management, sales collaboration, marketing campaigns.

Features that are required in CRM for small businesses

In this article, let’s see the features that are required in CRM for small businesses before knowing the benefits that are obtained by every small business:

    • integration is done easily with email
    • sales analysis
    • sales campaigns
    • sales forecasting
    • data regarding sales
    • view data on your mobile devices
    • file sync and file sharing is easy
    • reports and dashboards tools are available which helps to view the statistics, customize reports, report generation is done

These are the few features that are obtained through the implementation and integration of CRM with the other application. so, let’s see the benefits now which are obtained through CRM:

CRM Integration Benefits

    • It allows managing a bigger amount of data which in turn helps to grow the business
    • Perfect organization of data regarding customers details is done which helps in finding out the preferences, priority tasks to be done thus attaining maximum customer satisfaction.
    • Easy collaboration is done online where issues like input data and other notifications are easy
    • Better and more effective team communication between the members of the team between different branches is allowed.
    • Easy to perform online operations and marketing the products of your company
    • Easy automation for everyday tasks is done
    • Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving the analytical data and reporting.
    • It is very easy to message and market your future products to the current customers as CRM helps to reach the target audience easily.
    • Easily trackable through messages and email templates.
    • These benefits are attained through this CRM software as it can be easily integrated with other apps or software maintained by your company.

What are the best ways to make faster sales with CRM integration?

This article explains the concept of CRM and a few key points which give a briefing on how to increase sales with CRM integration.

CRM means “customer relationship management” which defines creation, development, and maintaining relations individually with the targeted customers for increasing sales of their company. CRM integration is the connectivity between CRM software and other third-party applications. The integration between the applications results in automated actions that increase the functionality of the software which means reducing the effort to toggle back and forth between the systems.

The main target of this CRM integration with other applications is to increase sales faster. The best ways to make this sale faster are:

    • LEARN YOUR BUSINESS GOALS: First and foremost question that arises and that should be known is to learn the requirements of your company that helps to find out a unique solution.
    • UNDERSTAND THE SALES PROCESS: Try to find the solutions for the questions asked for yourself, co-workers and to choose the ideal CRM that satisfies the CRM needs.
    • CRM ON PREMISE: One can implement CRM integration to your applications through the native resources which is installed and implemented in your computing infrastructure easily.
    • CRM ON CLOUD: One can opt to implement CRM on cloud-based that is SaaS option solution that does not require infrastructure or installation problems. It provides instant access irrespective of place and time.
    • KEEP AN EYE ON YOUR LATEST TRENDS AND TECHNOLOGIES: Keep updating CRM software with the latest technologies implemented in the market such as artificial intelligence which when integrated with the CRM can allow to access it through multiple devices.
    • QUALITY INFORMATION: See that users provide only quality information that no excess data is required as it creates problems for the software.
    • TRAINING: Continuous training should be provided for the end-users and employees regarding the latest updates and technologies that are implemented in CRM integration.
    • ACTIVITY REPORTS: The integration helps to increase the sales as the monthly, weekly reports are easily generated which helps in understanding the sales reports easily.
    • ORGANISED DATA: It helps to organize the data in a systematic manner which in turn helps in surfing the data easily for the sales criteria.
    • DATA SCHEDULES: Integration helps to schedule daily which helps to connect with the customers in an easy manner.
    • CALENDAR INTEGRATION: calendar integration, email integration, document integration helps to understand the data easily related to sales.
    • PRIORITISE SALES: It will prioritize the sales of the products which increases the companies profits and also satisfies the consumer requirements faster.
CONCLUSION:

CRM integration is the latest technology or functionality that is implemented in business areas which increases sales as it helps both consumers and the companies to boost their performance and crack the nutshell.

Contact Vitel Global For VoIP Phone

Contact Vitel Global For VoIP Business Phone

Book Your Free Demo Today – enquiry@vitelglobal.inΒ | 040-69030303

Learn More – https://www.vitelglobal.in/

Posted by vitelglobal in CRM Integration, 1 comment